Mrs. Nathalie Delbrassine, Senior Health Executive - CHR Liège

1. Patient Committees,
an unsuspected asset
for the hospital
N. Delbrassine Senior Health Executive at CHR Liège
P. Lisens Member of the Patient Committee at CHR Liège

2. 3 sites : Citadelle – Sainte-Rosalie – Château Rouge
Public acute hospital with 898 beds under
inter-municipal status

3. For over 30 years…
- A patient education service
=> specialized professionals support the
patients; tools adapted to patients, …

4. For over 30 years…
- A PE relay nurse in each department;
- Close collaboration with patient
associations and the LUSS;
- Patient satisfaction surveys in all our
sectors of activity
- …

5. How can we exchange with patients
about their experiences at the hospital?
How can they be involved in working
groups and institutional decisions?
In 2015: Patient Committee

7. Why a Patient Committee?
- To take into consideration their lived
experiences and experiences;
- To increase their satisfaction;
- To ask them for advice;
- To offer them services that meet their needs
more in line with their expectations and needs;
- To change the mentalities of professionals;
- …

8. - 10 patients followed at the CHR => visit
regularly the institution;
- Mixed (age, gender,...);
- Different backgrounds (pathologies, chronicity,
relatives of patients, President or not of PA...);
- On the advice of a professional or on a
voluntary basis;
- 1 executive of the CHR - head of the patient
committee.
Composition
PL

9. ND

10. Patient
committee
Committee meetings
every 2 months
Patient participation in working
groups and institutional
committees
- Patient Satisfaction Working Group
- Quality cell
- Information System
- CI Education Health
- …
Minutes of meetings
sent to directors
Functioning and organization
+
Monitoring of indicators PL

11. A Patient Committee at the CHR Liège

12. Some concrete examples....
- Participation in congresses, conferences,...
- Training and awareness-raising of new nurses,
medical assistants,... of the CHR
- Implementation of resource patients to support
patients in living better with their disease;
- Improvements and developments made in the
institution (relocation of the shuttle, online
registration, meals, care pathways,...)
PL

13. CHR ambassadors
The Patients in the committee have
become

14. Giving Patients a place: a wealth,
a guarantee of quality !
Thank you for your attention