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Improving patient wellbeing: how personal experiences can drive real change (EN)

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Mrs. Nikla Lancksweert, Co-founder Inga Wellbeing - Belgium

Published in: Health & Medicine
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Improving patient wellbeing: how personal experiences can drive real change (EN)

  1. 1. Improving patient wellbeing: how personal experiences can drive real change
  2. 2. My unusual healthcare CV • Journalist • UK diplomat to the EU • Foundation executive • Fundraiser • Patient • Hospitalised in 3 countries • Married • Mother
  3. 3. Lydia Dilated Cardiomyopathy Inga Ovarian Cancer Harriet Leukaemia
  4. 4. My not so unusual healthcare CV EXPERIENCE - as a patient - as a loved one - for 15 years - in 4 countries +PASSION - to ‘make things right’ - to help others =CHANGE - Named projects - Systemic EXPERTS - Doctors &nurses - Executives - Charities - Insurance +
  5. 5. Provide feedback on the ‘little/big’ things • Talk to the duty nurse • Say thank you and praise the good • Complete the patient questionnaire • Send follow-up email
  6. 6. Get involved/volunteer – Lydia’s Ludo: HUDERF
  7. 7. Sensory Garden: HUDERF: Opening June 2020
  8. 8. • Uncomfortable • Undignified • Loss of independence • Loss of confidence • De-humanising • Stigmatising • Isolating • Encourages bedrest • Awkward access Be part of achieving real systemic change
  9. 9. Why does it matter? There is an increased risk of: - Falls - Incontinence - Lung infections - Pressure sores - Thrombosis - Depression Sources: ‘Kortebein et al, 2008 and ‘StayingActive While in Hospital’ report from Better Health, Victoria, Australia 10 days in bed ages muscles by 10 years for those over 75 years old. Up to 50% of older patients become incontinent within 24 hours of admission. ! ! Poorer clinical outcomes Longer hospital stays More care needed afterwards Increased likelihood of re-hospitalisation
  10. 10. #endPJparalysis campaign Ann-Marie Riley RN Deputy Chief Nurse “We know that if patients stay in their pyjamas or gowns for longer than they need to, they have a higher risk of infection, lose mobility, fitness and strength, and stay in hospital longer.” Professor Brian Dolan RMN RGN “Getting up, dressed and moving could make the difference between going home, or to a home.” "But if we can help patients get back to their normal routine as quickly as possible including getting dressed, we can support a quicker recovery, help patients maintain their independence & get them home sooner.“
  11. 11. Developing our SolutionDESIGN FUNCTIONEXPERIENCE TECHNICAL
  12. 12. Comfortable and attractive clothing for patients
  13. 13. More than a patient; a person! Owned by patients and worn as personal clothing Suitable for in- and out-patients & home care Won many awards. Wonderful patient testimonials. Available:  online www.ingawellbeing.com  selected patient-focused retailers
  14. 14. Media coverage
  15. 15. Real impact
  16. 16. Benefits of improved patient clothing • Improved patient wellbeing – mental; emotional and physical . Early studies suggest patients go home sooner. • Enhanced reputation for high quality patient care and experience. • Improved nursing efficiency – less time spent dressing patients; more time available for other clinical and patient care activities • Faster and smoother medical consultations
  17. 17. Together, we can improve the patient experience!

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