1. Customer and Personal Service Active Listening
Speaking Service Orientation
Clerical Persuasion
Reading Comprehension Critical Thinking
Time Management
Aug 2014-Present
Aug 2013-Aug 2014
Oct 2008-May 2011
SHANNON HALL
Summary
Seasoned Customer Service Representative with more than 5 years of experience in
fast-paced medical device company. Excellent comprehension and listening skills.
Track record of achieving exceptional results in education and customer service.
Skills
Experience
Paraprofessional
Brownsboro JR High - Brownsboro, TX
Tutor and assist children individually or in small groups to help them master
assignments and to reinforce learning concepts presented by teachers.
Discuss assigned duties with classroom teachers to coordinate instructional
efforts.
Distribute tests and homework assignments and collect them when they are
completed.
Distribute teaching materials such as textbooks, workbooks, papers, and
pencils to students.
Attend staff meetings and serve on committees, as required.
Teacher
Athens Christian Academy - Athens , TX
Instruct students individually and in groups, using various teaching methods
such as lectures, discussions, and demonstrations.
Adapt teaching methods and instructional materials to meet students' varying
needs and interests.
Establish clear objectives for all lessons, units, and projects and communicate
those objectives to students.
Establish and enforce rules for behavior and procedures for maintaining order
among the students for whom they are responsible.
Meet with parents and guardians to discuss their children's progress and to
determine priorities for their children and their resource needs.
Murchison ISD Paraprofessional/Student Teacher
13930 FM 773, Murchison, TEXAS 75778
Ph: 903-539-3768
halshannon@verizon.net

2. Apr 1995-Sep 2008
May 2010
Aug 2003
Murchison ISD - Murchison, TX
Supervise students in classrooms, halls, cafeterias, school yards, and
gymnasiums, or on field trips.
Tutor and assist children individually or in small groups to help them master
assignments and to reinforce learning concepts presented by teachers.
Discuss assigned duties with classroom teachers to coordinate instructional
efforts.
Distribute teaching materials such as textbooks, workbooks, papers, and
pencils to students.
Attend staff meetings and serve on committees, as required.
Customer Service Rep/Assembler
Argon Medical Devices - Murchison, TX
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Refer unresolved customer grievances to designated departments for further
investigation.
Perform quality checks on products and parts.
Package finished products and prepare them for shipment
Complete production reports to communicate team production level to
management.
Determine work assignments and procedures.
Education
Bachelor of Science : Education
LeTourneau University - Longview, TX
Associate of Science : Music
Trinity Valley Community College - Athens, TX
References
Allison Perry Teacher 903-570-2006
Susan Miller Administrator 903-681-1199
Cheri Eager Teacher 903-944-5533