1. Daniel S. Irmen
1527 John St. | Sycamore, IL 60178 | 847-682-8683 | Dan.Irmen@gmail.com
Highly motivated, result-orientated graduate of Augustana College seeking a challenging career in the Engineering field. As a Physics major I
found my passion and exceled in the Engineering course work and practical application. Excellent organizational and interpersonal skills.
Demonstrated leadership ability, analytical, able to exercise good judgement and independent discretion.
Education
Graduated from Augustana College, Rock Island, IL 2015
 Bachelors of Science in Physics courses in Astrophysics and Engineering Design
Notable CAD Project:
Purpose: Recreate mechanical object within AutodeskInventor
 Analyzed the workings of an analog clock and gear box
 Took measurements of all clock components, including gear box, gears, casing, and hands
 Inputted measurements of each component into AutodeskInventor and ultimately recreated the object within the software
 Solely responsible for measuring, calculating, animating, and analyzing gears and gear ratios; vital for the accuracy of the clock and
it’s function
Work Experience
Customer Service Representative,ComEd, Oakbrook Terrace, IL 2015 - present
 Provide customer service to utility customers
Customer Service Representative,AGL Resources, Naperville, IL 2012 - 2014
 Customer experience professional; provided inbound and outbound customersupport
 Conducted telephone solicitation of home warranties and energy products for four contact-centerteam disciplines
 Processed utility start and stop move orders in the natural gas industry for the greater Chicagoland area
 Scheduled media connection services for customers; i.e. Comcast, AT&T, Dish Network, and Direct TV
Physics Lab Proctor and Teaching Assistant,Augustana College, Rock Island, IL 2009 - 2012
 Selected as a Proctor and Teaching Assistant due to proficiency in course material
 Secured lab equipment and set up experiments for 100+ students
 Communicated procedures of experiments and provided guidance as students conducted theirlab work
 Assisted students with analyzing lab work results and drawing conclusions for experiments such as double-slit electron diffraction
 Introduced students to basic concepts ofelectrical circuits
 Answered technical questions during students’experiments inside and outside of the lab/classroom
 Responsible for troubleshooting student experiments
 Evaluated students’lab work results, provided results to the professor, and gave feedback to the students
 Scope of responsibilities included processes/experiments from conception through results analysis
 Ensured college lab policies were followed and enforced all safe-laboratory practices
Supervisor of Food Services, Augustana College, Rock Island, IL 2009 - 2012
Campus dining hall, convenient store, coffee shop,distribution truck
 Supervised student employees,which included training, supporting,and enforcing policies and procedures
 Established all schedules and staffed appropriately
 Opened and closed cash drawers and calculated profit-loss statements
 Performed inventory functions including stocking, receiving, and distributing inventory to sub locations
Business Internship, Nicor Energy Services, Naperville, IL 2008 & 2009 Academic Breaks
 Analyzed customer accounts for inaccuracies; corrected them within the company CRM, utilizing complicated software applications
 Used Oracle E-Business Suite to manage as well as merge customer work history and active AR records
Core Competencies
 Proficient in Microsoft Word, Excel, PowerPoint, Windows OS, AutodeskInventor,Oracle Application
 Excellent mathematical, analytical, and problem solving skills, as well as the ability to learn new software and skills quickly
 Supervising, training, and communicating skills to others based on company policies, procedures, and beliefs
 Works well as an individual contributor, as well as in a team environment to provide group support