Background: Samsung Electronics Ltd is a multinational electronics company which has many manufactory and distribution centers all around the world. A subsidiary of the Samsung Group that is based out of South Korea, the company at presents is much diversified being in the production and sales of consumer electronics.

1. Assessment 1- Case Study
Samsung Electronics
Background: Samsung Electronics Ltd is a multinational electronics company
which has many manufactory and distribution centers all around the world. A subsidiary
of the Samsung Group that is based out of South Korea, the company at presents is
much diversified being in the production and sales of consumer electronics.
Idea: Samsung Electronics has been a major manufacturer of electronic
components; however the diversification into selling consumer electronics like
Television is the idea that is discussed here. This idea has been an enhancement to
product lines they offered previously as it boosted sales in consumer segments
Quality Management: Samsung applies a Six Sigma approach to quality
management. This is a data driven approach to quality management. A near perfection
to quality is achieved using this approach. Samsung Electronics applies this six-sigma
from its supplier to end product delivery to the customer.

2. Source: http://www.juran.com/elifeline/elifefiles/2009/09/Samsung-Uses-Six-Sigma-to-
Change-Its-Image.pdf
Improvement: With the increasing trends in purchase of consumer electronics,
the product diversification has thus led to increased sales. This leads to increased sales
potential and better turnover for the company in the long run. The six sigma approach
furthermore ensures that product diversification still is capable of retaining the quality
initiative of the organization.
Organization and Management: Under the six sigma approach training is
provided to the management and the organizational employees. Six Sigma approaches
of define, measure, analyze, improve and control-the DMAIC discipline is hence applied
here.
Assessment 2- Interview
The interview for the organization was conducted by phone. The interview was
more informal and was designed to collect both attitudinal information and the below
information about the organization.
Name of Organization/ Title of Manager: The Name of the organization is Miracle
software Systems and Solutions. It is based out of Novi, Michigan. The manager I
interviewed was Joe Pedda. He is the J2EE and Portal Development Manager. They
are a software services and products offering consulting company

3. Quality Management System: The organization at present does not have a
known Quality Management System in its making, but is open to the idea of adopting
one.
Documentation and QMS: The organization however has informal quality
management procedures in place so as to address client concerns and more. It ensures
that all performance assessments are recorded and saved up as a copy, these
assessments are then used to track performance feedback obtained from the clients
and based on the same the appraisals are conducted for its resources.
Improvement: The organization at present has implemented a more timely
feedback system from clients. Instead of waiting till project completion with the client,
the management proposes receiving periodic feedback when a defined milestone of the
project is completed.
Continuous Improvement: The above initiative of the Management enforces
continuous improvement as resources can be appraised periodically.
Student Learning: If I was to apply a quality management system in the
workplace, I would ensure that the QMS also takes into consideration resource skills,
the work needs of the resources that they felt are not being met and more. The work
environment will need to be considered in the quality management initiative.

4. Assessment 3- Business Scenario
For a business of your choice: The business selected is a software services and product
development company
Part A
Risk Risk Level Risk Mitigation Plan
Failure in Software Deployment
at Development
Low Check for inconsistencies and
redeploy
Failure in Software Deployment
at Production
High Let Production run Existing code
while Software is development
tested again
Risk Management System
Failure
High Check Risk Registers for
possible risks that can cause risk
management system to crash
Insufficient documentation on
software services/ Products
Low Record incident and reissue
documentation as per policies
Software Tests Hang up Low Stop server on which software
runs and restart it again and then
redeploy test code
Power Failure Issues High Work on backup power
generators, needs.

5. Part B
Risk Management System: A Risk management system has to be defined in
order to have successful risk mitigation strategies. Calculated risk aversion is possible
here and the system can kick in with a Risk Management Plan when needed.
Risk Management Plan: This is defined for different risks that the company might
encounter. It ensures there is low rate of failure because of a defined risk.
Risk responses: Where risk response time is reduced the risk management is
generally successful.
Multiple business outcomes succeeding or failing: This can be stopped (for at
least the know risks) when they are detailed with a risk management plan. The progress
of the risk is cut short and the other business deliverables not connected to the risk can
be saved.
Assessment 4- Case Study
1. For reviewing with staff meetings are conducted. It is through these forms of meets
that it was noticed that the DRH staff were not even aware that there was a DRH
website available for them
2. Awareness is an issue here. Most of the staff is not aware that their business has a
website; similarly there are issues in other information sharing. A central repository on
information and other informational sharing policies was seen to be lacking.

6. 3. Integrated information is needed to make a decision on any problem or issue. For
health care professionals of DRH both internal and external communication is required.
4. Information for the KM was collected by means of reviews from staff, staff were even
sent reminders to complete their reviews. Other resources were selected from some of
the existing documents and toolkits available with DRH
5. Where information was already presented, more detailed information was just
presented in the form of links, this way redundancy was avoided. Ambiguity needs to be
avoided too by means of ensuring that information is always up to date and valid.
6. Corporate knowledge that is not held in the formal system can be accessed by
interacting with the resources directly or by mailing them to join in some virtual meetings
where they can share the information
7. Collaborative decisions making will ensure that objectives are aligned with the
required goals.
8. Some of the patterns in Knowledge and Information management that was a problem
was that there was not centralized information sharing, this could very well affect the
reliability of the organization. This was solved by ensuring the KM captures all
information,
9. Statistical analyses and interpretation makes the KM more objective in its
presentations.
10. Information access for the KM sourcing must be complete. It must be current and
must use only valid resources.

7. 11. Where there are risks of ambiguity in information, a user of the KM must have the
option to manually trace the sources of the information in order to come to a best
conclusion on their own; there should be protocols for resolving ambiguity.
12. Quantitative methods must be used to assess the KM itself so as to improve the KM

8. References
Yong-Jong, Y. 2002. Samsung Uses Six Sigma To Change Its Image, Six Sigma Forum
Magazine, Available at: http://www.juran.com/elifeline/elifefiles/2009/09/Samsung-Uses-
Six-Sigma-to-Change-Its-Image.pdf, [Accessed on 6 January, 2015]