1. SERENA L. MULLINS
21740 Kenosha, Oak Park, MI 48237
(248) 542-1356 (Home) / (248) 254-0794 (Cell)
serena.mullins@yahoo.com
Experience
State of Michigan, Talent Investment Agency, UIA-Collections Unit, Detroit, MI
Limited Term Intern Position as Data Entry Clerk, 2015
 Completed county lien recording and discharge information.
 Entered tax lien data including discharge information and invalidating
liens into State of Michigan software system.
 Recognized for exceptional production rate and input accuracy.
National City Bank, Royal Oak, Michigan (Position ended when relocated out-of-state)
Operations Coordinator III, 2002-2008
Operations Coordinator II, 1993-2002
Proof/Sorter Operator, 1991-1993
 Team Leader for 10-15 employees in unit.
 Met production deadlines on a consistent basis.
 Monitored daily workflow of 12 million images to ensure accuracy.
 Tracked and corrected credit and debit information.
 Accepted and validated Image Exchange files for processing balances.
 Balanced system data daily and completed General Ledger tickets.
 Researched and resolved out-of-balance conditions involving customer
and teller errors.
 Accurately prepared entries for affiliate exchange and prepare to meet
Federal Government deadlines.
 Prepared entries for incoming and outgoing wires.
 Monitored messages on the bank’s supervisor screen.
 Balanced, credited and obtained checks on 10 key adding machines.
 Dealt with cycle, detail kills list, divider slip, D string and entry numbers.
Computer Skills
 Proficient in various software programs to include: Quickbooks,
PeopleSoft, Peachtree, Microsoft Outlook, Excel, PowerPoint
Education:
 Candidate for degree: Baker College, Auburn Hills, MI
Major: Accounting/Computer Information System