3. Introducing Seertech Solutions…
3
Experts in the deployment, alignment and integration of global, complex, transformative learning management solutions
Learning on the cloud since 2003
Focused on Oracle iLearning –scalable / secure with iLearning PLUS –extended capability, class leading, award winning features
Staff in 5 countries –customers in over 40. HQ Sydney
Mobile, Social, Gamification–introducing ‘disruptive’ learning technologies
4. Introducing Downer EDiMining
Part of Downer Group (DOW) –est. 1933 (AUD$5.4bn)
Mining services –Exploration Management, Exploitation Drilling, Open Cut & Underground Mining, Blasting, Crushing Services
Operating 50 Mine Sites throughout Australasia for clients including:
4,000+ employees / contractors
4
5. The business challenge
5
All impact consistency, productivity and risk = major performance impacts
1
‘Zero Harm’
2
Optimizing crews –right skills for tasks
3
Consistency –standardized work / visibility
Impacts:regulatory risk, culture, profitability, new business growth
Impacts:productivity, revenue / profitability, operational flexibility, risk
Impacts:strategic & operational flexibility, regulatory risk
Regulatory Compliance
Revenue / Profits
Competitor DifferentiationReduce LTIFR < 1.0 / TRIFR < 5.0
Growth
Operating in a highly competitive market segment in a climate of reducing near-term opportunities…
6. Addressing the business challenge –through learning management
6
Centralize & Standardize Risk & Compliance Training
1
Improve Data / Reporting Accuracy > 95%
2
Solution is easy to use. 100% adoption rate
3
Improved top line / bottom line business performance
Reduce Risk –LTIFR / TRIFR
Design an efficient, standardized task based competency / training solution to support reduced risk / improved productivity
7. Selecting the right partner
7
Full Service Solution
Implement
Host
Consult
Support
1
Flexible, Aligned Product
Matrix Reporting
Job / Task Assessment tools
2
Experienced Integrator
Batch
Web Services
JDE Integrations
3
Oracle iLearning
iLearning PLUS
Analytics via OBIEE
Technology
Global cloud learning experts since 2003
EdgeCastCDN
Hosting
Implementation
Development / Configuration
Operational & strategic support
Services
8. Designing the right solution –defining standards…
8
Design a system solution that would support the standardization of roles, tasks, competencies, licenses and qualifications across all mine sites
This solution needs to be easy to use, robust and have excellent reporting capabilities
3M
Identify / analyze operational & training workflows to determine solution scope
Define and assign role and task based competencies / licenses for each role / roles
Identify and quantify speed of workflow
Task based role definition / standardization across mine sites
9. Seertech Hosting & Support Services
Creating the System Solution
9
Licenses
Qualifications
Authorizations
Training Delivery
Assessment
Certification
Reporting
Forecasting
Planning
Audit
User Data
Role Data
Organization (Site) Data
User Data Management Solution
LMS Admin
Project
Manager
Trainers
Employees
Contractors
Set roles, tasks, license, competency requirements
Reporting
iLearningPLUSLMS
License Management
Qualifications Management
Training delivery / management
Person Management
Role Management
Assessment / Certification
Reporting
Alerts / Reminders
Learning Management Solution
10. Features / Benefits of the Solution
10
Easily input or update licenses, qualifications
See role or task based competency gaps at a glance
View reminders for expiring qualifications, licenses or authorizations
Transfer learning records between sites
Easily view & manage training schedule, focus on training / compliance / authorization gaps
Focus on training delivery –not training management
Easy, self-service recording of authorizations
Less re-training –portable learner records from other sites
See compliance / training / authorization gaps at a glance –more effectively manage shift teams
Plan ahead -forecast training / certifications ahead of time
Easily visualize compliance and competency gaps through comprehensive matrix reporting
Facilitate and manage audit process with timely access to accurate data
Self service management capabilities –global or mine site specific support of role / task assignments, licenses, qualifications, competencies and more…
Self-service report generation –global or local views
12. The end result –reports and dashboards
12
Each site / shift supervisor has access to configurable dashboards showing important information relating to shift crew including:
Authorizations (competency assessments due)
Reassessments due
Classes running
Crew role information
‘One Click’ training matrix reports…
Mine Site Dashboard
Assessments / Reassessments due
Classes running / due to run
‘One Click’ matrix reports
13. The end result –reports and dashboards
13
Training Matrix reports can be generated in HTML, CSV, PDF format to help manage role based task authorization levels / license currency for each user, each crew, each shift and each mine site
Multiple roles per individual
License status
Task Authorization Status
Color coding to highlight areas of interest
14. Creating tasks / roles
14
Create roles, then create tasks to associate to any role. Tasks are activities that you want the learner to complete or be assessed against. They can be formal learning events, or ‘check box’ evaluation / certification items, licenses/medicals or anything else…
Assign any number of learning , assessment / certification or license requirements for a given role
15. Assigning roles…
15
Users can have any number of roles assigned, which are really groups of tasks.
Task completion status is then tracked for these roles associated to the end user.
Role assignment can also be automated from an external data source (eg: JDE)
Assigning tasks by role to individuals
16. Assigning licenses / medical information
16
Each user can either upload / input their license / medical qualifications & renewals, or an admin can upload / input them
This includes uploading scanned copies of the documents for audit purposes…
Upload scanned document copies
License dashboard showing status and allowing self- service edit / renewal / new license creation
17. Assessing / evaluating task based competencies
17
View current certification status, history and edit the status
Workplace assessors have access to complete evaluation / certification of users, as well as a history of certification…
Choose from configurable statuses and upload supporting documents
18. Downer EDiMining + iLearning PLUS -Outcomes
Reduced LTIFR to <0.76 per million hours worked!
Reduced TRIFR to <4.82 per million hours worked!
Both LTIFR & TRIFR generally trending down
Data accuracy >99%
>95% consistency of roles / tasks across mine sites
Training completion rates +95% over pre-2013 levels
Reached in excess of 4,000learners to-date
Average ~2,000 completions per month
Data administration time -50%
Training team effectiveness ~+50%
18
19. 2 Years On -Lessons Learned
19
PAIN POINTS
Executive sponsorship is critical to success!
Make it simple –less clicks and more relevant info.
Gaining Consensus!
Standardizing workflow
Data cleanse –need good support
Align to the needs of the business –don’t over- complicate but be mindful of future changes…
20. Future Plans…
More online courses (theory) –focus face-to-face for ‘hands on’ learning
Widen site kiosk availability to facilitate greater access
Offline learning / mobile learning to support remote workforce
Full Talent Suite integration
Widen format and capability for self-service management of dashboards…
20
21. Visit us at Booth 1, Level 6 Vinci to find out more… Questions?
22. Contact Information
Seertech Solutions
22
ASIAPACIFIC
Seertech Solutions Pty Ltd
AUSTRALIAN HEADQUARTERS
Rushcutters Bay NSW 2011
AUSTRALIA
Tel: +61 2 9368 6700
Fax: +61 2 9358 6265
www.seertechsolutions.com
AMERICAS
Seertech Solutions America LLC
NORTH AMERICAN HEADQUARTERS
Springfield VA 22152
UNITED STATES
Tel: +1 800 689 4711
Fax: +1 866 453 1575
EUROPE& MIDDLE EAST
Seertech Solutions Europe CV
EUROPEAN HEADQUARTERS
LondonEC1A4HD
UNITED KINGDOM
Tel: +44 2 7789 741659
Fax: +44 2 7789 741658
info@seertechsolutions.com