Scottish Letting Day 2023 - Centenary morning sessions

Centenary – morning sessions
Conference and exhibition 8 November 2023
Scottish Letting Day 2023
Conference partner:
Conference sponsors:
Scottish Letting Day

Property compliance – a necessary
evil?
Rob Duncan
Quinnergy Ltd

Property compliance specialists
A little about us!
- Established in 2016 as a one-man band electrician.
- Soon realised, there must be a better way.
- Now grown to over 30 employees.
- Completing over 2000 certificates per week.
- Scotland's leading landlord maintenance and compliance company.
- Our unique software has been designed to maximise efficiency with job
scheduling, tracking and completion.
- 80% of our back-office staff have come from a lettings background so they
understand the difficulties within the letting industry.
- Our systems and processes are completely tailored for the letting industry.

Without effective systems in place, we’d
struggle to keep up with demand
Using our bespoke software, we can book, organise, and keep
track of all our jobs in one place.
This system means our staff can quickly understand what’s
happening with just a glance.

Quite quickly, thanks to our admin team who pre-fill our certificates
with client and tenant details and because most of our engineers are
multidisciplined.
Thanks to our systems and processes
we can complete ALL landlord safety certificates in 1 visit

WHAT A LANDLORD REQUIRES TO
LEGALLY RENT OUT THEIR PROPERTY
Safety certificates required:
 EICR (Electrical Installation Condition Report)
 Gas safety
 PAT (Portable Appliance Testing) now EET (Electrical Equipment
Testing)
 Legionella risk assessment
 EPC (Energy Performance Certificate)
Further safety requirements:
 Smoke and heat detectors
 Carbon Monoxide detectors

EICR CERTIFICATE
 EICR stands for ‘Electrical Installation Condition Report’.
 EICRs are required by law for rental properties and houses in multiple
occupation (HMOs) in England, Scotland, and Wales in order to protect tenants
and their possessions.
 An EICR is built up from visual inspections and a number of electrical tests.
 An EICR must cover all electrical fittings including consumer unit, sockets, light
switches and lights.
 An EICR will be classified as satisfactory or unsatisfactory.
 An EICR is classified by the following 4 codes – C1, C2, C3 and F1.
 An unsatisfactory EICR will have remedial works coded as C1, C2 and FI.
 A satisfactory EICR can have recommendations coded as a C3.
 An EICR is valid for at least 5 years, or to the engineer’s discretion.
 As of March 2024, every rental property in Scotland must have at least 1
electrical circuit protected by a residual current device (RCD).

GAS SAFETY
 As a landlord you need to carry out gas safety checks to ensure your
tenants’ safety within the property.
 By law, your tenant needs to be provided with a copy of this safety
record within 28 days of the check being carried out.
 For new tenants this must be provided at the start of the tenancy.
 A gas safety check comprises of an examination of the gas pipework and
all flues and a tightness test of the full gas system.
 A gas safety does not include a service to any appliance, it only confirms
the gas installation is safe to use.
 An approved carbon monoxide detector must be fitted in any room used
as living accommodation where solid fuel is used, and a gas boiler is
fitted. It is NOT required at any gas cooking facilities.

PAT/EET TESTING
 PAT stands for Portable Appliance Testing which is soon to be moving
across to its new name EET which stands for Electrical Equipment
Testing.
 Anything that has a plug and can be moved must be PAT/EET tested.
 Frequency of testing (haha).
 What we do know, you need to provide a PAT/EET certificate at the
start of any new tenancy and during the tenancy at intervals of no
more than 5 years.
 The re-test date should be notified on the actual PAT/EET testing
report and we recommend this is done annually as this ensures the
safety of the tenants and lowers the risk of any fires.

LEGIONELLA RISK ASSESSMENT
 Most rental properties will be low risk, but it is a requirement to ensure
the risk of exposure is assessed and controlled.
 For most water systems, temperature is the most reliable way of reducing
the risk of exposure to legionella bacteria.
 So basically, keeping hot water hot, cold water cold and keeping it all
moving.
 Flushing out all water systems before letting the property.
 Avoiding any debris getting into the water system.
 Making sure water storage, hot or cold, are being used correctly.
 Identifying any redundant pipework and removing when possible.
 Making tenants aware of how to use all water systems and inform them of
any potential risk of exposure to legionella.

ENERGY PERFORMANCE CERTIFICATE
 An EPC shows information on a property’s energy use and
typical energy costs.
 It also makes recommendations on how to reduce energy
usage and increase efficiency.
 You must have an EPC in place to rent out or sell your
property.
 An EPC lasts for 10 years.
 But tenants are wise to a low EPC rating and are
comparing property efficiencies to rental values.

SMOKE AND HEAT DETECTION
 You are required to have the correct fire prevention installed to legally
rent out your property.
 This comprises of a smoke detector in the main living area.
 A smoke alarm in every circulating space on each story such as hallways
and landings.
 And 1 heat alarm in the kitchen.
 All these alarms must be interlinked.
 Can be powered by mains voltage or sealed battery.
 Open plan kitchen/living areas only require 1 heat detector, as long as the
detector is no more than 7.5 meters from the end of the room.
 These should be installed on the ceiling and the rule of thumb is they
should be 300mm from any other object or obstacle.
 Most detectors have an expiry date of 10 years.
 And should be maintained to the manufacturer’s guidelines and tested
regularly.

Mediation in housing
May Millward MBE
Scottish Mediation

AIMS
•what is mediation?
•what makes it different?
•what can it be used for ?
•how you can use mediating
techniques.

What makes
Mediation
different?
•forward looking
•the parties decide
•independent
•voluntary
•confidential
•informal

Needs –
conflict
drivers
treated fairly
respect
listened to
acknowledged
esteem
security

5 steps in
mediation
•Stage 1 – introductions and
ground rules
•Stage 2 – uninterrupted
speaking time
•Stage 3 – exchange
•Stage 4 – exploring options
•Stage 5 – reaching
agreement

Why
mediate?
• confidential, unbiased and
voluntary
• encourages early resolution of
disagreements
• puts the people involved in
control of the outcome
• is less formal than complaints
procedures or the Housing
Tribunal
• is less stressful
• could be cheaper
• could resolve your dispute
quicker
• enables ongoing relationships

Access to
mediation
www.scottishmediation.org.uk
admin@scottishmediation.org.uk
01506 834877
Stand 21

Neighbour
Mediation
Project
• living in Scotland
• at least one party living
in private rented
accommodation
• both agree to mediate

Mediating
skills
workshops
• letting agents 16/11/23
• landlords 23/11/23

Sessions now available to attend
Cap & Thistle Energy efficiency update
President’s 2 Cyber security in the modern workplace
Moncrieff Going, going, gone!
Thistle 2 Market updates and forecasts
Centenary (current room) Funding promotion of education, training and best practice in Scotland’s
PRS
Aspray: insurance claims management for letting agents and landlords

Funding promotion of education,
training and best practice in
Scotland’s PRS
Alan Partridge
SafeDeposits Scotland Charitable Trust

Funding promotion of
education, training
and best practice
in Scotland’s PRS
Presented by
Alan Partridge
Marketing Manager, SafeDeposits Scotland

• To advance education, particularly in
relation to best practice in the
management of private rented housing;
and to legal rights and obligations which
are of particular relevance to those who
are involved in the provision or
management of private rented sector
housing or who hold tenancies within the
private rented housing sector.
Aims
• To advance conflict resolution through
promoting the use of alternative dispute
resolution processes for the more
efficient resolution of disputes between
landlords and tenants within the private
rented housing sector.

£1,028,024
AWARDED IN GRANTS SINCE 2016
41
PROJECTS AWARDED GRANTS SINCE 2016

Opportunities
Educational resources
Weather damage to properties
Improving accessibility, affordability and standards
Meeting repairing standards
Dealing with legislative requirements for older homes
Meeting safety requirements
Dealing with properties in tenements
Conflict resolution
Dealing with anti-social behaviour
Energy efficiency
Compliance with legislation

www.safedepositsscotlandtrust.com
info@safedepositsscotlandtrust.com
How to apply

Aspray: insurance claims
management for letting agents and
landlords
John Strange
Aspray

Claims management for
landlords and letting agents
John Strange
Director of Aspray Glasgow West

Aspray helps policyholders make successful buildings insurance claims
caused by storms, burst pipes, accidental damage, fire, floods, or other
events.
We are also responsible for project managing the repairs to the damage
and always strive to reinstate the property to its pre-loss condition as
quickly as possible.
Loss assessors across Scotland
John Strange
Aspray Glasgow West

Letting agents
Ease your workload
Become an introducer

Have you ever had to manage an
insurance claim at one of your
properties?

Let Aspray handle that…
Managing claims on top of your regular workload can be a humungous
task.
Aspray will manage all aspects of the claim and all communications with
the:
Before
After
Insurer Contractors
Landlord Tenants
…and keep you informed throughout!

A worrying time for
landlords
Let Aspray handle it all

How do I find
somewhere for my
tenants to stay
while the work is
carried out?
Will I lose rental
income?
The tenant is calling
every day, but I still
haven’t heard back
from my insurer.
I don’t know any
good contractors
near the property.
I can’t get out to
the property to
see the damage.

We have helped many landlords across the UK when they have found
themselves in, what is often, an overwhelming situation.
Managing the entire claim means we can also help with:
Alternative accommodation
Loss of rent
Landlord’s contents
Don’t go it alone…

The Aspray service
Looking after the policyholder

You sign off the work
before the claim is
completed
Feedback and
satisfaction are
important to us
therefore, we will
meet the policyholder
onsite to inspect and
sign-off the completed
works.
Using fully vetted
contractors we project
manage the
reinstatement
Once settlement is
agreed and your
excess is paid, works
can begin. Your
dedicated assessor
will project manage all
aspects of the
property
reinstatement.
Aspray manage your
claim and negotiate
with your insurer
From here, your
dedicated Aspray
Loss Assessor will
manage all aspect of
the claim, including
negotiating with your
insurer to agree on a
fair settlement.
Initial meeting /
damage and repair
report
Aspray meet with the
policyholder at the
property and, once
instructed, assess the
damage and compile
an in-depth damage
and repair report for
your insurer.
The
Aspray
service

before the claim is
completed
Feedback and
satisfaction are
important to us
therefore, we will
works.
Using fully vetted
manage the
reinstatement
Once settlement is
agreed and your
can begin. Your
dedicated assessor
aspects of the
property
reinstatement.
Aspray manage your
claim and negotiate
with your insurer
From here, your
dedicated Aspray loss
assessor will manage
all aspects of the
claim, including
fair settlement.
Initial meeting /
damage and repair
report
policyholder at the
property and, once
instruct, assess the
damage and compile
an in-depth damage
your insurer.
The
Aspray
Service

before the claim is
completed
Feedback and
satisfaction are
important to us
therefore, we will
works.
Using fully vetted
manage the
reinstatement
Once settlement is
agreed and your
can begin. Your
dedicated assessor
aspects of the
property
reinstatement.
Aspray manage your
claim and negotiate
with your insurer
From here, your
dedicated Aspray
Loss Assessor will
fair settlement.
Initial meeting /
damage and repair
report
policyholder at the
property and, once
damage and compile
an in-depth damage
your insurer.
The
Aspray
Service

before the claim is
completed
Feedback and
satisfaction are
important to us
therefore, we will
sign off the completed
works.
Using fully vetted
manage the
reinstatement
Once settlement is
agreed and your
can begin. Your
dedicated assessor
aspects of the
property
reinstatement.
Aspray manage your
claim and negotiate
with your insurer
From here, your
dedicated Aspray
Loss Assessor will
fair settlement.
Initial meeting /
damage and repair
report
policyholder at the
property and, once
damage and compile
an in-depth damage
your insurer.
The
Aspray
Service

Our customers
Working for the policyholder

Aspray Glasgow West have been simply superb. We had an escape of water at Christmas
which destroyed the entire interior of our family home. Wai & John from Aspray stepped in
quickly, despite the time of year, and removed all our fear, anxiety and stress. They arranged
the total rebuild of the house, dealing directly with the loss adjuster and insurance company.
The work is now finished and has been completed to a very high standard.
We are immensely grateful to Aspray Glasgow West for their professionalism, compassion and
empathy, as they fully appreciated that an incident like this was not just a building issue it was
a family tragedy and needed careful handling. They excelled at this and have been with us
holding our hand every step of the way. We can't thank them or recommend them enough.
Stewart M.
Property Owner

Come and see us at stand 17!
www.aspray.com
0800 077 6705
claims@aspray.com

Sessions now available to attend
Cap & Thistle Buy-to-let market panel discussion
President’s 2 Talking Deposits LIVE
Moncrieff Your voice CAN make a difference to future policy
Thistle 2 Don’t despair about repair
Centenary (current room) Embracing change: the key to growth in Scotland’s rental market
Ariston UK: our product and services

Embracing change: the key to
growth in Scotland’s rental market
Neil Cobbold
PayProp

58
NAME SURNAME
Presentation title goes here
EMBRACING CHANGE:
THE KEY TO GROWTH IN
SCOTLAND'S RENTAL MARKET
NEIL COBBOLD
MANAGING DIRECTOR, PAYPROP UK

59
• Established in 2004
• Headquarters in the UK
• Operations in the UK, USA, Canada & South
Africa
• 140,000+ active tenancies
• Processing approx. £2.6bn per annum
Our background
CLIENTS BANKING RELATIONSHIPS

61
NAME SURNAME
HOW SCOTTISH LETTING AGENTS
CAN ATTRACT SELF-MANAGING
LANDLORDS WITH THE RIGHT MINDSET

62
Trust
5
Like
4
Know
3
Interested in you
2
Interested in them
1
Listings

Increase income
Increase letting leads from self-
managing landlords
Increase conversions
Increase profit
63

64
NAME SURNAME
“The man on top of the
mountain did not fall there.”
Vince Lombardi
“Look at market fluctuations as
your friend rather than your
enemy; profit from folly rather
than participate in it.”
Warren Buffett
Increase profit and growth by using proven-
yet-uncommon approaches for customer
loyalty.

65
NAME SURNAME
THANK YOU
WWW.PAYPROP.CO.UK
NEIL.COBBOLD@PAYPROP.CO.UK
020 3740 7614

Ariston UK: our product and
services
Dougie Robertson
Ariston

Ariston:
Product and services (WHB
and connectivity)
8 November 2023

Who we are
68
The Group in numbers

69
Why choose Ariston?
We are a global thermal comfort expert
Standing out as global leader in
heating and water-heating with
more than 90 years of expertise,
Ariston boasts an extensive
product and service portfolio
equally focused on the provision
of renewable and high-efficiency
heating and hot water solutions.
With its
proven ability to meet local
needs, our company is
trusted and welcomed by
millions of families around
the world, while also
being the preferred choice
for thousands of
professionals.
We are masters of
renewable and high-
efficiency solutions
Sustainable comfort lies at the heart of
our company and our commitment is
to provide our customers with products
and systems that generate heating
and hot water in the most efficient and
renewable way possible, whatever
their energy source. Choosing Ariston
means gaining access to a broad and
comprehensive range of high-
performance and easy-to-use
solutions that not will only play a
significant role in the reduction of
energy bills, but also represent the
perfect upgrade for a more
sustainable home thanks to smart
connectivity and the latest technologies
being developed for environmentally-
friendly heating and water heating.
heat pumps for
Wide offer in last
generation
and solar
heating and hot water
2.5%
of revenues invested annually in R&D
with growing focus on renewable products*
Connectivity in all heating
and water heating segments
79%
of turnover from innovative products
(younger than 5 years)*
Commitment to frontier R&D
(Hydrogen, gas absorption heat pump,
demand-response, natural refrigerants)
*The data refer to Ariston group, worldwide portfolio of solutions.

70
We are dedicated to
lasting quality
Our products and solutions are made to last
and are of the highest quality. We achieve this
by using the best components and materials
available and through rigorous checks taking
place before, during and after production. For
maximum peace of mind, every product we
sell comes with a solid warranty. But not only
that; anyone purchasing one of our products
can be reassured there will always be a point
of contact available to deal with anything.
High standards of quality apply to all our
processes and functions: our facilities are
involved in a continuous performance and quality
monitoring process, constantly improving every
aspect of manufacture, plant maintenance and
distribution logistics.
checked and tested
products
100%
of our products require
no technical interventions
in their first 5 years of
service*
>95%
High-quality
after-sales
service
always available
Effective
warranty
guarantees
We are champions of home and
planet
Italian in origin, since its founding in 1930
Ariston has been synonymous with
innovation and sustainability and has been
driven by the mission to make every home a
haven of comfort – while maintaining a
strong focus on the environment.
As a leading global brand, we now feel at
home in almost every part of the world.
And because we see the world as the
home we all share, we develop products
and solutions that represent an
accessible and effective way for anyone
to improve and enjoy life at home while
making more responsible and energy-
conscious choices.
*The data refer to Ariston group, worldwide portfolio of
solutions.

71
Ariston Group
Who we are and what we do
All over the world, Ariston is synonymous with comfort, energy efficiency and respect for the
environment, thanks to its renewable and high efficiency products, and its compliance with the
most advanced production standards and excellent pre- and after-sales customer support services.
The Group now has a leadership position in the global thermal comfort market for residential and
commercial spaces.
Ariston operates in three different sectors, with leading brands and an extensive range of
products and services.

72
Ariston Group
Our Group in numbers
Based on Ariston Group figures 2022

73
'30s
Foundation
Aristide Merloni founds the “Industrie
Merloni” company in the Marche Region of
Italy and starts the production of weighing
scales.
'60s Water heating
The Ariston brand
is launched and
the production of
electric water
heaters begins.
'80s Heating
We consolidate our market
leadership in water heating and
the production of boilers begins.
'90s Global expansion
With the launch in China
and Russia, we begin to
evolve into a global
brand.
'00s Renewable
We successfully develop and launch
our new model of heat pump, which
marks our development into
innovative and sustainable heating
technology.
'10s
Ariston Comfort Challenge
Consisting of an extraordinary mission on
Disko Island, the Ariston Comfort
Challenge is the global integrated
campaign we launched in 2018 to boost
our brand awareness throughout the
world.
'20s Brand refresh
Definition of a new visual identity to
get closer to our customers and to
better convey our commitment to
sustainability. A tangible sign of our
firm commitment to respect
everything that surrounds us.
Ariston Group
Our history

74
Ariston Group
Global vision, local action

75
Together for a better world
Ariston Group
The Group
The Ariston brand belongs to
Ariston Group, a leader in the
global thermal comfort market for
domestic, commercial and industrial
spaces.
In 1930, the Group accepted the challenge of making
the world a more comfortable place while focusing on
the environment. Today, the Group renews its
commitment by putting energy efficiency at the heart of
its sustainable growth strategy. To help make the
industry more sustainable while addressing the growing
demand for environmentally sustainable products
across the world, Ariston Group is ramping up its
research and development investments dedicated to
renewable technologies.

76
Ariston Group
Our purpose
Giving more homes access to advanced
sustainable comfort solutions using less energy
and effort, so we can all enjoy life at home
and on our planet.
Around the world, Ariston strives to provide people with practical and
effective solutions that can improve the quality of their everyday home life
and empower them to live more sustainably.
To this end, we offer a comprehensive range of high-quality heating and
water-heating products and systems with advanced performance and
smart connectivity ready to meet the different needs and demands of our
customers, be they a professional or an end user of our products.
But we don’t stop here: we work to make sure our offering guarantees ease
of use and maintenance in any situation and conforms to the highest
standards of efficiency. So, everyone can savour every moment spent within
their home in complete comfort, while adopting a more energy-conscious
behaviour.
we celebrate the home

Connectivity
Ariston NET + Ariston NET Pro
77

Ariston Net: connectivity
78
Home gets smarter, life gets simpler
Our range is equipped with smart connectivity.
Setting the desired temperature, optimising consumption and
receiving prompt assistance have never been easier and more comfortable.
With the Ariston NET app, you can control your system settings from anywhere
using a smartphone or tablet.
Not only that: with the new Al-powered Smart Scheduling function, the benefits of the smart comfort
system becomes even greater. If required, the system can learn from your habits using artificial
intelligence and provide a tailor-made weekly schedule that self-adjusts and constantly updates to meet
your changing needs.
WITH ARISTON NET APP THE ADVANTAGES ARE ENDLESS

79
Ariston Net: connectivity
Home gets smarter, life gets simpler

Ariston NET Pro
80
Stay close to your customers
Offering a top-class service
/ Check and take care of systems installed at your
customers’ home from anywhere.
Identifying and solving problems immediately
/ In the event of a system failure, a real time
notification is sent to you.
Improving your operational efficiency
/ Identify the necessary spare parts in
advance, reducing the need for second visits.
Managing your work more easily
/ Improve both scheduling of maintenance
activities and spare parts management.
Choosing Ariston Net Pro* means
For more info, visit:
https://www.ariston.com/en-uk/smart-home
*To activate Ariston Net PRO and get continuous remote assistance, customers just
have to connect their Sensys NET HD or Cube S Net to Ariston NET and subscribe to
the remote assistance service.

Boiler range
Ariston ONE + Series Range
81

83
ALTEAS ONE+ NET:
35kW
12 YR WARRANTY
CUBE RF included (boiler+ ready out of the
box)
Upgraded combustion control technology
H2 20% blend
WiFi embedded
GENUS ONE+ WIFI:
24kW; 30kW & 35kW
10 YR WARRANTY*
No control included
Upgraded combustion control
technology
H2 20% blend
WiFi embedded
Ariston ONE + Series range
UK Range: strengthening our product range
For any further information on pricing and
product specification please contact your local
area sales manager.
Code Description
3302395 ALTEAS ONE+ NET 35 UK
3302396 GENUS ONE+ WIFI 24 UK

Ariston is a global expert in water
heating and thermal comfort.
We provide people worldwide with an extensive
range of innovative and energy-conscious products
designed to improve home life.

Lunch is now served in the Thistle and President’s main suites
Speaker programme resumes at 13:15
Please visit our exhibitors’ stands
Conference partner:

Tweet #LettingDay
Conference and exhibition 8 November 2023
Conference partner:

Scottish Letting Day 2023 - Centenary morning sessions

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