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Scottish Letting Day 2019 - Salisbury Suite

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Scottish Letting Day 2019 - Salisbury Suite

  1. 1. Scottish Letting Day 2019 Conference and exhibition 12 November 2019 Sponsors: Scottish Letting Day Salisbury Suite sessions
  2. 2. Scottish Letting Day John Blackwood introduction video Sponsors: Scottish Letting Day
  3. 3. Property insurance – The top secrets to ensure that you have the correct cover in place Steve Cox, Alan Boswell Group Scottish Letting Day Scottish Letting Day 2019
  4. 4. landlords@alanboswell.com alanboswell.com/landlords Landlord insurance Protect your future
  5. 5. Steve Cox I’ve been working in insurance with Alan Boswell Group for 28 years, and with landlords since 1995. I work with landlord associations and agents across the country, and spend a lot of time travelling to meet up with portfolio property owners. I’ve written several articles in property and landlord publications. Business Account Manager 01603 218031 07766 715654 scox@alanboswell.com
  6. 6. landlords@alanboswell.com alanboswell.com/landlords • established in 1982 • 370 staff over 10 locations • Independent Broker Of The Year (2015- 2016) – Insurance Times Award • Best Landlord Insurance Provider 2018 • A top 15 independent broker (Insurance Age, 2017 Top 100) • outstanding service scores 4.8 out of 5 on FEEFO
  7. 7. • the insurance you require • the variety of products we offer • our service • how we price our products • the risks you may face landlords@alanboswell.com alanboswell.com/landlords Objective of today
  8. 8. • unoccupied properties • malicious damage by tenant/cultivation of drugs • non payment of rent • subletting • serviced accommodation • policy conditions/policy excess/underinsurance/disclosure landlords@alanboswell.com alanboswell.com/landlords
  9. 9. We would all love our trouble-free tenants to stay forever, but when the average length of a tenancy is under a year, the chances are you will have untenanted periods. Your cover while your property is unoccupied could be limited to 90 days or might become immediately restricted. Some insurers won’t change your cover, but will increase your premiums. landlords@alanboswell.com alanboswell.com/landlords Understanding unoccupancy rules
  10. 10. Malicious damage by a tenant is surprisingly common. When comparing policy details, look for malicious damage cover. Make sure you’re clear about whether this is included before you buy a policy. Also remember ‘lifestyle’ type damage is not classed as malicious. Manufacture of drugs covers you in the event that a tenant damages your property through drug production. Cannabis farms, for example, can lead to the destruction of property. Failure to insure against this could destroy your investment. landlords@alanboswell.com alanboswell.com/landlords Malicious damage and manufacture of drugs
  11. 11. landlords@alanboswell.com alanboswell.com/landlords If your property suffers a claim, most landlord products should include cover to provide an income while the property is uninhabitable. If your insurance policy does not include this, you could end up out of pocket as the result of a claim. You might also want cover for the cost of alternative accommodation for tenants (if the property is temporarily uninhabitable). Loss of rent
  12. 12. landlords@alanboswell.com alanboswell.com/landlords A tenancy agreement in place means the landlord has carried out the relevant checks on the tenant and knows exactly who is in the property. If the tenant sublets the property, the landlord has lost control over who is housed in the property and any potential claim could be declined. It’s important to carry out regular checks on the property so you know who is in the property. If you are aware of subletting, make sure you tell your insurer/broker. What if my tenants sublet?
  13. 13. landlords@alanboswell.com alanboswell.com/landlords What about serviced accommodation?Landlord insurance doesn’t automatically cover serviced accommodation when properties or rooms are let on a per- night basis. Holiday let insurance or serviced accommodation insurance might be more appropriate for you.
  14. 14. landlords@alanboswell.com alanboswell.com/landlords Underinsurance Ensure your rebuild costs are up to date. Rebuilding value NOT market value! http://calculator.bcis.co.uk
  15. 15. landlords@alanboswell.com alanboswell.com/landlords Disclosure Disclose all information to insurers. Insurers set their rates based on information provided by you. Non-disclosure is a reason to avoid not only a claim but an entire policy.
  16. 16. • address including postcode • construction – walls, roof, floors, age, cladding • property type • previous claims experience/3 or 5 years • tenant type • personal information • unoccupancy • any works being undertaken landlords@alanboswell.com alanboswell.com/landlords Disclosure Main rating factors
  17. 17. • malicious damage caused by the tenant • carpets, curtains & white goods • 90 days full policy cover between lets • loss of rent or alternative accommodation (following a claim) • trace and access • accidental damage • £5m property owners liability • £10m employers liability • extend or add home emergency, legal, rent guarantee/excess protection. landlords@alanboswell.com alanboswell.com/landlords Alan Boswell Group Landlord Insurance
  18. 18. landlords@alanboswell.com alanboswell.com/landlords You have a duty of care and potential liability for injuries in and around your property. Examples: • tenant trips on a loose tile, section of worn carpet or uneven step • roof tile falling from a roof and hitting a passer-by on the head (note: not just the tenant). £1m per property is not going to be enough. HMOs and smaller blocks of flats you need to consider £5m minimum. We cover up to £5m per property, as standard. Property owner’s liability
  19. 19. landlords@alanboswell.com alanboswell.com/landlords Legal expenses If a tenant defaults on their rent, or refuses to vacate the property, immediate help is available. • cover for £100,000 of legal expenses (including eviction costs) • general disputes relating to tenancies • repair and renovation disputes • health and safety prosecutions • cover for HMOs and student lets • recovery of unpaid rent by a tenant • tax investigation cover
  20. 20. landlords@alanboswell.com alanboswell.com/landlords Rent guarantee Our comprehensive policy covers rental income in the event of non-payment, and any legal expenses you may face for issues such as eviction. • rental income cover up to £25,000 • legal expense helpline 24/7 • access to online health & safety documents • up to 12 months’ cover • full landlord legal expenses up to £100,000 • cover for HMOs and student lets
  21. 21. landlords@alanboswell.com alanboswell.com/landlords Home emergencyHome emergency cover for landlords is vital in a crisis. We, with Intana Insurance, provide swift and effective assistance in a domestic emergency. • boiler breakdown cover • cover for complete failure or breakdown of electricity or gas supply • cover for the infestation of vermin • up to £100 for alternative accommodation • burst pipes and drainage • 24/7 emergency helpline • unlimited number of claims (£500 per claim) • UK-based call centre
  22. 22. EXCESS PROTECTION landlords@alanboswell.com alanboswell.com/landlords Excess protection This cover reimburses you for the cost of your policy excess in the event of a claim. It works alongside your normal property owner’s insurance policy and will cover the cost of your excess up to a pre-agreed limit. • available from £30 a year • maximum cover limit of £3,000 • easier to manage excess costs • use on multiple claims • high cover limits • UK-based advisers
  23. 23. We guarantee to beat your existing premium* landlords@alanboswell.com alanboswell.com/landlords * Terms apply. See www.alanboswell.com/terms or call for full details. Price guarantee only applies where existing cover is held.
  24. 24. Thank you for listening. Any questions?
  25. 25. Sessions now available to attend Scottish Letting Day Salisbury Suite (current room): The role of the CMA in regulating letting agents Biosphere Blue: Understanding the private residential tenancy Biosphere Green: Tribunal know how for letting agents Ozone: Demystifying legionella & A year in the life of a tenancy deposit scheme Showdome: Top tips from a self-made property investor 4D Cinema: Informing research to shape the future of private renting
  26. 26. The role of the CMA in regulating letting agents Cecilia Parker Aranha and Lucy Stone, Competition and Markets Authority Scottish Letting Day Scottish Letting Day 2019
  27. 27. Consumer protection law for lettings Cecilia Parker Aranha Director, Consumer Protection Scottish Letting Day, 12.11.19 27
  28. 28. Unfair practices 28
  29. 29. Unfair terms 29 “A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.”
  30. 30. Transparency 30
  31. 31. Case studies 31
  32. 32. Consumer protection law for lettings Cecilia Parker Aranha Director, Consumer Protection Scottish Letting Day, 12.11.19 32
  33. 33. Lucy Stone Senior Intelligence Officer - Intelligence and Investigations Team Cartels - lifting the lid on anti-competitive conduct
  34. 34. What is a cartel? Price fixing Market sharing Bid-rigging Agreeing with competitors what price you will charge to avoid having to compete with each other. Agreeing with other businesses how much you will bid in a tender, and who will have the lowest bid so that they win the contract. Agreeing not to go after a competitor’s customers, or deciding which territories each business will ‘take’. Also: • Sharing sensitive information
  35. 35. 35 Enforcement consequences ● Director disqualification for up to 15 years ● Civil enforcement - fines on businesses of up to 10% of turnover - liability to be sued for damages (‘follow on’ action) ● Criminal Enforcement - up to 5 years in prison - unlimited fines ● Reputational Damage
  36. 36. 36 Somerset estate agents case p p p ● 6 local agents met to “have a chat about fees…” ● price-fixing – agents agreed to set a minimum commission rate for residential sales of 1.5% ● agents took turns to ‘police’ the cartel ● 5 estate agents were fined. 6th agent received immunity from fines as it was the first to confess under the CMA’s leniency policy; 2 received a reduction in fines under the leniency policy ● 2 CDUs secured in April 2018 ● court proceedings seeking disqualification of 2 further directors commenced in April 2019 ● provided they continue to comply with the terms of leniency, the CMA will not seek the disqualification of the co-operating directors of 3 of the estate agents which benefitted from leniency.
  37. 37. 37 Reputation “…For too many years now the area has been driven by agents simply quoting low fees…”
  38. 38. 38 Evidence “…For too many years now the area has been driven by agents simply quoting low fees…”
  39. 39. 39 Evidence “…For too many years now the area has been driven by agents simply quoting low fees…”
  40. 40. If you have information about a cartel (e.g. price-fixing, market-sharing, bid- rigging) but are not directly involved If you think you may have been involved in something illegal, you may escape fines or sanctions if you come to us first How to report to us Report via our new online reporting form or email: cartelshotline@cma.gsi.gov.uk bit.ly/ReportACartel Stop Cartels campaign page www.gov.uk/stopcartels explains what cartels look like in practice
  41. 41. Now let’s see what you’ve learned… 41
  42. 42. It can be illegal to attend a meeting with employees from other businesses where price is discussed. ● True or false? 42
  43. 43. As a customer, it's ok to tell suppliers the prices that other suppliers are quoting you. ● True or false? 43
  44. 44. It's ok to agree with competitors not to sell below a minimum price to help protect your profit margin. ● True or false? 44
  45. 45. Businesses can agree not to sell to the same customers as each other. ● True or false? 45
  46. 46. Price fixing is a criminal offence and can lead to imprisonment. ● True or false? 46
  47. 47. In a competitive tender, it's ok to discuss what prices you intend to quote with competing bidders. ● True or false? 47
  48. 48. Competing businesses can agree between them what territories they will operate in. ● True or false? 48
  49. 49. A business that has a dominant market position has a special responsibility not to behave in ways that unfairly squeeze out their rivals. ● True or false? 49
  50. 50. Admitting your involvement in a cartel can lead to immunity from penalties. ● True or false? 50
  51. 51. How much can businesses be fined for breaking competition law? ● up to £100,000? ● up to £1 million? ● a year’s worth of profit? ● up to 10% of turnover? 51
  52. 52. Sessions now available to attend Scottish Letting Day Salisbury Suite (current room): Preventing HR headaches Biosphere Green Letting question time Biosphere Blue: Unwrapping the energy performance certificate Ozone: Changing the referencing process forever (Vouch) & What’s next? (PayProp) Showdome: Working positively with Universal Credit 4D Cinema: A guide to completing your tax return
  53. 53. Preventing HR headaches Marianne McJannett, TC Young Solicitors Scottish Letting Day Scottish Letting Day 2019
  54. 54. Preventing HR headaches Scottish Letting Day 2019 12 November 2019 Marianne McJannett Associate, TC Young LLP Twitter: @TCYEmployment
  55. 55. Today • What has been happening in employment law? • What to expect in employment law? • Protecting your business
  56. 56. 2019 so far • Pay slip changes • Good work plan • Consultation on sexual harassment • NDAs
  57. 57. Pay slip changes April 2019 Two important changes to the ERA 1996 from 6 April: – employers must include total number of hours worked where the pay varies according to hours worked – payslips must be given to workers and not just employees
  58. 58. The good work plan Taylor Review • seeks to improve working conditions for agency workers, zero-hour workers and other atypical workers • right for workers to request a more stable and predictable contract, an increase in the period required to break continuity of employment from one week to four, a ban on deductions from staff tips and a commitment to improve the clarity of the employment status tests
  59. 59. Consultation on sexual harassment • launched on 11 July 2019 – closed 2 October • preventative duty • statutory code of practice • extending time limits • non-legislative solutions?
  60. 60. Non disclosure agreements • calls for NDAs to be cleaned up • in November 2018 the Women and Equalities Committee launched an inquiry into the use of NDAs in harassment and discrimination cases
  61. 61. What’s round the corner? • extension of IR35 • parental bereavement leave • menopause
  62. 62. IR35 • tackle a particular form of perceived tax avoidance • extension of IR35 – April 2020 – private sector companies
  63. 63. Parental bereavement leave Parental bereavement leave and Pay Act 2018 • expected to come into force 2020 • all employed parents right to 2 weeks’ leave if they lose a child under the age of 18, or suffer a stillbirth from 24 weeks of pregnancy
  64. 64. Training agreements • investing in staff through training courses/qualifications • training agreement • employer and employee enter in to
  65. 65. Training agreements • if you cease employment before you attend the training course but the company has already incurred liability for the costs, [100%] of the costs or such proportion of the costs that the company cannot recover from the course provider shall be repaid • if you cease employment during the training course or within 12 months of completing the training course, 100% of the costs shall be repaid
  66. 66. Training agreements • if you cease employment more than 12 months but no more than 18 months after completion of the training course, 50% of the costs shall be repaid • if you cease employment more than 18 months but no more than 24 months after completion of the training course, 25% of the costs shall be repaid • thereafter, no repayment shall be required
  67. 67. Training agreements Pros • retain staff • train other staff should employee leave Cons • enforceability
  68. 68. Menopause Friday 18 October – World Menopause Day Acas guidance – create and implement menopause policy – provide training for managers – low cost environmental changes – employment law issues
  69. 69. Brexit • 31 January 2020 • General Election • Deal or no deal
  70. 70. Questions?
  71. 71. Marianne McJannett Email: msg@tcyoung.co.uk Tel: 0141 221 2562 0131 220 7660 Follow us on Twitter: @TCYEmployment Read our blog: www.tcyoung.co.uk/blog
  72. 72. Scottish Letting Day 2019 Lunch is now served in the Stratosphere area Programme resumes 13.15pm Please visit our exhibitors’ stands Scottish Letting Day Sponsors:
  73. 73. Scottish Letting Day Conference and exhibition 12 November 2019 Sponsors: Scottish Letting Day Tweet #LettingDay
  74. 74. Letting question time Gail Bowden and Caroline Elgar, Scottish Association of Landlords Scottish Letting Day Scottish Letting Day 2019
  75. 75. SAL advice line • over 9,000 calls per year • 58% from agents and 42% from landlords • 18% about starting a tenancy • 33% about ending a tenancy • 17% repairs and safety requirements • 13% letting agent issues
  76. 76. Can I bury my dog in the tenant’s garden?
  77. 77. Contact us: Scottish Association of Landlords (SAL) tel: 0131 564 0100 email: advice@scottishlandlords.com www.scottishlandlords.com/resources
  78. 78. Sessions now available to attend Scottish Letting Day Salisbury Suite Preventing HR headaches (current room): Biosphere Blue: A guide to completing your tax return Biosphere Green: Property insurance – the top secrets to ensure that you have the correct cover in place Ozone: Support towards meeting minimum energy efficiency standards & Freeing up time for landlords and letting agents Showdome: Understanding the private residential tenancy 4D Cinema: How to survive rent controls and the buy to let backlash
  79. 79. Preventing HR headaches Marianne McJannett, TC Young Solicitors Scottish Letting Day Scottish Letting Day 2019
  80. 80. Preventing HR headaches Scottish Letting Day 2019 12 November 2019 Marianne McJannett Associate, TC Young LLP Twitter: @TCYEmployment
  81. 81. Today • What has been happening in employment law? • What to expect in employment law? • Protecting your business
  82. 82. 2019 so far • Pay slip changes • Good work plan • Consultation on sexual harassment • NDAs
  83. 83. Pay slip changes April 2019 Two important changes to the ERA 1996 from 6 April: – employers must include total number of hours worked where the pay varies according to hours worked – payslips must be given to workers and not just employees
  84. 84. The good work plan Taylor Review • seeks to improve working conditions for agency workers, zero-hour workers and other atypical workers • right for workers to request a more stable and predictable contract, an increase in the period required to break continuity of employment from one week to four, a ban on deductions from staff tips and a commitment to improve the clarity of the employment status tests
  85. 85. Consultation on sexual harassment • launched on 11 July 2019 – closed 2 October • preventative duty • statutory code of practice • extending time limits • non-legislative solutions?
  86. 86. Non disclosure agreements • calls for NDAs to be cleaned up • in November 2018 the Women and Equalities Committee launched an inquiry into the use of NDAs in harassment and discrimination cases
  87. 87. What’s round the corner? • extension of IR35 • parental bereavement leave • menopause
  88. 88. IR35 • tackle a particular form of perceived tax avoidance • extension of IR35 – April 2020 – private sector companies
  89. 89. Parental bereavement leave Parental bereavement leave and Pay Act 2018 • expected to come into force 2020 • all employed parents right to 2 weeks’ leave if they lose a child under the age of 18, or suffer a stillbirth from 24 weeks of pregnancy
  90. 90. Training agreements • investing in staff through training courses/qualifications • training agreement • employer and employee enter in to
  91. 91. Training agreements • if you cease employment before you attend the training course but the company has already incurred liability for the costs, [100%] of the costs or such proportion of the costs that the company cannot recover from the course provider shall be repaid • if you cease employment during the training course or within 12 months of completing the training course, 100% of the costs shall be repaid
  92. 92. Training agreements • if you cease employment more than 12 months but no more than 18 months after completion of the training course, 50% of the costs shall be repaid • if you cease employment more than 18 months but no more than 24 months after completion of the training course, 25% of the costs shall be repaid • thereafter, no repayment shall be required
  93. 93. Training agreements Pros • retain staff • train other staff should employee leave Cons • enforceability
  94. 94. Menopause Friday 18 October – World Menopause Day Acas guidance – create and implement menopause policy – provide training for managers – low cost environmental changes – employment law issues
  95. 95. Brexit • 31 January 2020 • General Election • Deal or no deal
  96. 96. Questions?
  97. 97. Marianne McJannett Email: msg@tcyoung.co.uk Tel: 0141 221 2562 0131 220 7660 Follow us on Twitter: @TCYEmployment Read our blog: www.tcyoung.co.uk/blog
  98. 98. Scottish Letting Day 2019 Refreshments are served in the Stratosphere area Programme resumes 15.15pm Please visit our exhibitors’ stands Scottish Letting Day Sponsors:
  99. 99. Scottish Letting Day Conference and exhibition 12 November 2019 Sponsors: Scottish Letting Day Tweet #LettingDay
  100. 100. Getting it right with sales and acquisitions of letting agencies Douglas Collingham, TC Young Solicitors Scottish Letting Day Scottish Letting Day 2019
  101. 101. Sessions now available to attend Scottish Letting Day Salisbury SuiteDigital first impressions: (current room): How do you measure up on LinkedIn? Biosphere Blue: Taster training for letting agents – meaningful CPD Biosphere Green: Tribunal know how for landlords Showdome: Informing research to shape the future of private renting 4D Cinema: Working positively with Universal Credit
  102. 102. Digital first impressions: How do you measure up on LinkedIn? Miles Duncan, LinkedIn Success Systems Scottish Letting Day Scottish Letting Day 2019
  103. 103. Your Network Is Your Net-worth
  104. 104. Your Free eLearning Course https://learnonline.linkedinsuccesssystems.co.uk/courses/team-training-SSI
  105. 105. 95%
  106. 106. www.linkedin.com/sales/ssi How well do you perform? Check out your LinkedIn Social Selling Index [SSI] right now
  107. 107. Establishing your professional brand Finding the right people Engage with insights Build relationships
  108. 108. 90 Challenge 25% 22% 20% 24% 1% 1% 91%
  109. 109. 4
  110. 110. 4
  111. 111. Professional persona
  112. 112. 4
  113. 113. 4 seconds. The time you have
  114. 114. Very Large Database
  115. 115. 26m
  116. 116. The LinkedIn Flywheel
  117. 117. Step 1 Clarify your brand for LinkedIn
  118. 118. Profile – The Why Your professional website First DIGITAL presentation of YOU – Digital handshake Start Building Emotional Cues: Trust, Credibility, Approachable, Likeable Are YOU what I am looking for? Do you solve my problems (external vs Internal)? Are you my guide? Do you have a plan? Can I trust YOU? Help me to take action? What does success look like? Transform me to that place Formulate opinion – you’re not present LinkedIn won’t work with out a Fully Optimised Profile Vetted In or Vetted Out in
  119. 119. Step 2 Name Background Banner
  120. 120. Canva.com Custom dimensions 1584 X 396
  121. 121. Step 3 Your Photo
  122. 122. Step 4 Contact Information
  123. 123. What about 2nd & 3rd Degrees ? About & Current Experience ✉ ☎
  124. 124. Embed in main profile Insert at the base of the About & Experience
  125. 125. Step 5 Your Headline
  126. 126. The most important field Misunderstood Google reads this field Keywords Headline
  127. 127. Headline 120 characters desktop 200 characters mobile
  128. 128. Headline Or a … positioning Statement (+title)
  129. 129. What ‘Terms’ and/or ‘Phrases’ are people using in Google to find you? or a Positioning Statement 120 Spaces… make the first 70 spaces a priority LinkedIn Expert Trainer●CPD LinkedIn Corporate, Prof Services & SME’s Training●Edinburgh●Glasgow● London●Dubai●HK●Paris ●Accounting Business Development Partner ● SME Specialist Accounting, Tax and Advisory Solutions ● Edinburgh ● Glasgow Enabling Business & Personal Growth✔Recruitment Expert✔Finance & Executive Search Specialist✔Edinburgh✔Glasgow✔Belfast ★High Net Worth Household Insurance Broker★Private Client Insurance★Fine Art, Jewellery & Collections Insurance Expert★ ★ R&D Tax Credit Experts ★ Assisting Innovative Scottish Businesses reduce Corporation Tax or get cash back from HMRC
  130. 130. Steps 6 & 7 About and Experience
  131. 131. Visible three lines, KeyWords Aligned,VP, KeyWords Contact Info, CTA Web pages, PDF,Video Identify their challenges Then explain how you are the solution XY Z
  132. 132. Y Z X Who do you help? What do you help them with? To achieve what?
  133. 133. Title + 100 KeyWords Aligned,VP, KeyWords Contact Info, CTA Web pages, PDF,Video Your services Explain how you add value to their business People buy clarity
  134. 134. Use your media links tactically
  135. 135. No.2: Background Banner No.3: Photo No.5: Headline No.6; About ‘top XYZ’ + Media x 6 or 2 No.4: Contact Info
  136. 136. Who are you? Are you an expert? Do you understand my business? Do you know my challenges? My needs are X… do you have solutions? Can I contact you? Do you look friendly and approachable? Can I trust you? Show me credibility? Validation? Client successes? Are we aligned? Are you colleagues aligned? Is you business aligned to mine?
  137. 137. Scottish Letting Day 2019 Thank you for coming See you next year Sponsors: Scottish Letting Day

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