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The Agency Business 2018 slides - breakout session 3

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Cracking the code - technology to help you
Neil Cobbold, PayProp and Tim Hill, Keyzapp

Published in: Real Estate
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The Agency Business 2018 slides - breakout session 3

  1. 1. Sponsors: Breakout session 3 The Agency Business 2018 Cracking the code – technology to help you Neil Cobbold, PayProp Tim Hill, Keyzapp
  2. 2. Neil Cobbold
  3. 3. Why PropTech? Revenue & risk
  4. 4. What are the objectives? 01 N E W R E V E N U E S T R E A M S A N D G R O W T H 02 E X I S T I N G R E V E N U E & K N O W N R I S K S 03 U N E N C O U N T E R E D R I S K S & G R O W T H R I S K S Perfect balance Current process
  5. 5. Evaluating revenue over risk RISKEXPOSURE REVENUE GROWTH HIGH HIGH LOW LOW Business benefit low Risk exposure low Phase 3 targets Business benefit high Risk exposure low Phase 1 targets Business benefit high Risk exposure high Phase 2 targets Business benefit low Risk exposure high Non implementation Strategi c Easy Wins Easy Wins No Go ?
  6. 6. *Using August 2017 property and rent statistics from HomeLet and ARLA reports ** PayProp customer statistics where growth costs remain static. WHAT DO WE KNOW ABOUT INCOME?
  7. 7. WHAT DO WE KNOW ABOUT EXPENSES? *Using August 2017 property and rent statistics from HomeLet and ARLA reports ** PayProp customer statistics where growth costs remain static.
  8. 8. So if we can identify revenue? Can we identify risk?
  9. 9. What is risk? (The probability of something happening ) X ( the extent of the damage )
  10. 10. Subject to an individuals point of reference SO?
  11. 11. And the problem with that is?
  12. 12. Who is afraid of sharks?
  13. 13. 5 5 0 P E O P L E 2 , 9 0 0 P E O P L E 6 , 0 0 0 P E O P L E 7 0 C H I L D R E N 1 3 0 P E O P L E 3 4 0 P E O P L E 1 0 0 P E O P L E 5 P E O P L E
  14. 14. Human beings are naturally bad at estimating and managing risk
  15. 15. 8 things you thought were true N A P O L E O N W A S S H O RT B U L L S H AT E R E D G R E AT W A L L O F C H I N A V I K I N G S ’ H O R N E D H E L M E T S E I N S T E I N FA I L E D M AT H S B L A C K B E LT S A R E M A S T E R S G O L D F I S H 3 - S E C M E M O RY W E H AV E 5 S E N S E S
  16. 16. That’s all theoretical, I know my business...
  17. 17. THINGS I AM CERTAIN OF IN MY BUSINESS… *Using August 2017 property and rent statistics from HomeLet and ARLA reports ** PayProp customer statistics where growth costs remain static.
  18. 18. What does this mean for your business?
  19. 19. WHEN YOU DON’T PAY ATTENTION TO THE RISKS…..
  20. 20. What can I do about it?
  21. 21. Everyone has 10 minutes somewhere in the day
  22. 22. NO REALLY, JUST 10 MINUTES A MONTH
  23. 23. Thank you! ww w. p a y p r o p . c o . u k n e i l . c o b b o l d @ p a y p r o p . c o . u k 0 2 0 3 7 4 0 7 6 1 4
  24. 24. Sponsors: Breakout session 3 The Agency Business 2018 Cracking the code – technology to help you Neil Cobbold, PayProp Tim Hill, Keyzapp
  25. 25. Technology to help Tim Hill
  26. 26. If you hold keys to the properties you let, you must ensure they are kept secure and maintain detailed records of their use by staff and authorised third parties – for instance, by keeping keys separate from property information and holding a record of the date the keys were used, who they were issued to and when they were returned. Article 80 (52 is similar)
  27. 27. Security Physical Information Record keeping Everyone Staff Contractors Precision Who Why When
  28. 28. Getting to compliance
  29. 29. Getting to compliance
  30. 30. Getting to compliance
  31. 31. Getting to compliance
  32. 32. Drive:The surprising truth about what motivates us – Daniel H. Pink
  33. 33. Motivators for compliance? Extrinsic Intrinsic Carrots Sticks Autonomy Mastery Purpose
  34. 34. Motivators for compliance? Extrinsic Intrinsic Carrots Sticks Autonomy Mastery Purpose
  35. 35. “You can’t manage what you can’t measure” - Peter Drucker
  36. 36. Measuring key management • see what’s due back now and soon; • check performance by office/ department; • full audit history; • see what’s late; • export reports.
  37. 37. Getting to compliance
  38. 38. Getting to compliance
  39. 39. Getting to compliance
  40. 40. Manage keys where it makes sense Desk Phone Kiosk
  41. 41. Make it easy Contactless technology Information at your fingertips Timely reminders
  42. 42. Getting to compliance
  43. 43. Getting to compliance
  44. 44. Technology success cycle • Evangelise • Plan • Execute • Own • Review • Engage • Purpose • Fit • Ethos • Explain • Plan • Migrate Retire Select ImplementRun
  45. 45. Technology success cycle • Evangelise • Plan • Execute • Own • Review • Engage • Purpose • Fit • Ethos • Explain • Plan • Migrate Retire Select ImplementRun
  46. 46. Your CRM here
  47. 47. The future is modular
  48. 48. The future is modular Website Telephony Maintenance Inventories Keys Property Referencing Payments Accounting Contacts Marketing Portals Mailing List
  49. 49. Technology success cycle • Evangelise • Plan • Execute • Own • Review • Engage • Purpose • Fit • Ethos • Explain • Plan • Migrate Retire Select ImplementRun
  50. 50. Your processes make you unique
  51. 51. “Tain’t what you do (It’s the way that you do it)” -Melvin “Sy” Oliver & James “Trummy” Young
  52. 52. Technology success cycle • Evangelise • Plan • Execute • Own • Review • Engage • Purpose • Fit • Ethos • Explain • Plan • Migrate Retire Select ImplementRun
  53. 53. Everything should be made as simple as possible but not simpler -Albert Einstein
  54. 54. @Keyzapp | facebook.com/keyzappuk/ tim.hill@keyzapp.com | 03300 88 55 00 In Summary • compliance is all about people; • motivate and make it easy; • technology helps with both; • choose the right tool for the job; • fit the tech to the process!
  55. 55. Sponsors: Breakout session 3 The Agency Business 2018 Cracking the code – technology to help you Neil Cobbold, Payprop Tim Hill, Keyzapp

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