1. Scott Shaffer
146 Pinehurst Drive
Pittsburgh, PA 15229
(773) 824-5092
scottshaffer95@gmail.com
Objective: To obtain a position in a growing company that will enable me to use my strong
organizational skills, educational and professional experience, and ability to work well with
others.
Management Experience
Lidia’s Pittsburgh
Pittsburgh, PA 1/16-6/17
General Manager
 In charge of day to day operations for a celebrity chef owned restaurant generating over
3 million in annual sales
 Raised sales by 10% in 2016
 Responsible for budget planning and budget cost controls
 Responsible for marketing and public relations initiatives
 Skilled in social media marketing
 Revamped the beverage program resulting in increased liquor, beer, and wine sales
 Created training plans for entire FOH department
 Planned and executed Private Dining Events of 20-200 people
 Managed a staff of 60 hourly employees and 5 managers
 Skilled in menu design, cocktail creation, product ordering, and vendor relations
Chicago Trolley and Double Decker Company
Chicago, IL 3/13-12/15
Director of Retail Operations
 Managed a multi-unit retail division for the city’s largest sightseeing tour company
 Responsible for the design, store layout, and opening of the retail outlets
 Responsible for creation and maintaining budget controls for the retail division
 Implemented new marketing/branding strategies
 Implemented training plans
 Multi-Unit Buyer
Assistant Director of Operations 2/11-2/13
 Responsible for scheduling of 150 employees
 Implemented new training policies and procedures
 Implemented a new scheduling system to improve labor costs
 Implemented new computerized ticketing systems
 In charge of direct oversight of our retail operation
 Raised sales on both of our tour and retail operations by over 15%

2. Park Grill
Chicago, IL 7/4-10/11
Assistant General Manager
Service Manager
Purchasing Manager
Floor Manager
Café/Retail Supervisor
 Responsible for multi-unit management of day to day operations for a hospitality
company that generated over 10 million dollars in sales annually
 Responsible for the coordinating the opening of the largest outdoor venue in the state
of Illinois each year for six years
 Responsible for controlling budgets including labor, food cost, beverage cost, and
 marketing costs
 Assisted in generating marketing initiatives and executing the marketing plans
 Responsible for a staff of 150 employees
 Created training plans
 Responsible for multiple menu creations
 Responsible for coordinating and executing all live entertainment
 Created inventory controls for both food and beverage
 Responsible for controlling a food inventory of $100,000 monthly
 Responsible for all food and beverage purchases
 Coordinated contracts with vendors
 Executed private events from 25 ppl-1500 ppl
 Responsible for all computer programming
Additional Experience
Hyatt Hotels
Corporate Management Trainee
Chicago, IL 2003-2004
Management Intern
Columbus, OH 2002-2003
Education
Ohio State University
Columbus, Ohio
1999-2003
Bachelors of Science Degree: Hospitality Management
Major GPA 3.67
References: References can be provided upon request
Summary: I have gained tremendous experience through my years in the hospitality industry. I
understand that to succeed you must be an extremely motivated and passionate about what you
do to stay ahead of the competition. If given the opportunity I can assure you will not find
someone else who will give you the time, the skill, and the effort that is required for continued
growth and success.