When new technologies are introduced into an existing space, they disrupt the current ecosystem. There are a lot of apps out there, but which ones are delivering on their promise to enable your users. Learn how new apps, abilities and technologies allow users to become superheroes.

1. When Heroes Become
Superheroes Using Apps
Ryan Seick
Vice President of Engineering

2. HOW DO YOU DOCUMENT
THIS?

3. OUR USERS

4. SAFER CITIES
How Is This Accomplished Using Technology?
Citizen Engagement
• Providing immediate access to data (Citizen Portal)
• Simple ways to contact agencies when support is needed
• Constant communication of tasks and alerts at hand (Tweets,
Nixle)
• Information availability when they need it
Increasing ROI while Reducing Workflow Task Time
• Reduction in administrative tasks, do more actual work
• Reducing resource costs (paper, ink, travel time, data entry)
• Easy ways to access data when it’s needed on devices they
carry
• Status updates on their requests

5. SLICING THROUGH
BARRIERS
I Must Keep My Data On Prem…
• The cloud may be more secure than your
current infrastructure (#1 biggest concern)
• The cloud holds the biggest benefit to save
money on IT costs (#1 biggest benefit)
• 40% of current agencies have a plan to
move to cloud based applications*
• 17% already have at least one cloud based
application they are already using.*
• Data sharing opens up the value of your
data, not just querying it when needed.
• Analytics and link analysis become a huge
return on investment (ROI) by unlocking
patterns and intelligence for agencies to act
on.
*Source: 2014 IACP User Survey

6. SIMPLE INTEGRATIONS
Using Standards Based Interfaces
• RESTful API’s
• Open source software and libraries
• Use non proprietary, costly interfaces
• Faster time to market
• Easier to implement
• Not locked into one vendors eco-system
• Insist on the ability to have your infrastructure work
with other applications

7. ©MARVEL
High Availability
• Constant 5 9’s uptime (or 4’9s at a minimum)
• Geo-redundancy data storage
• Scalability when more users are added in mass
• Faster, lower priced load balancers
• Offline access to content in bad network coverage
areas
• Auto fail over without interruption
• Required for any Government deployments or users
STABILITY

8. ©MARVEL
Updates and Syncing
• Web sockets for real time updates
• No refreshing web based portals
• Highlighting updates for glance viewing
• Low latency read & write speeds to cloud storage
(less sync time)
• Store and forward for large files (sync the critical
data now)
• It’s your data plans, the app should be smart enough
to know how to handle your data
• Always evolve with a solution to take advantage of
new features and dynamics
SPEED / LOW LATENCY

9. Authentication / Authorization
• 2 Factor Authentication
• Session Based Access
• Role / Group Base Access
• Active Directory Logins and User
Provisioning
Data at Rest / Data in Transit
• AES 256 Bit Encryption
• Encrypted Databases
• CJIS Certified Data Centers
SECURITY

10. What Makes Up A Killer App
• Mobile security and sandboxed access to
data
• Online and offline access to data…any time,
any where, on any device
• Real time information availability & sharing
• Role / group based access to data
• Data encrypted at all levels from creation to
consumption and long term storage
• Mobile first solution, giving your users
complete access to the data they need.
• Improve efficiencies and ROI while reducing
administrative task time to do more
• An app is just an enabler. It’s what your users
become while using it that makes them Super
versions of themselves.
SUPER USERS