Junior Management Framework

Junior Management Framework
Prepared by: Saviola Lee

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• 選取三張你最覺得似管理人員的人像卡
Select 3 Persona Cards which fulfil your
management image
• 利用三張人像卡，形容你心目中管理人員應有的形象
Through this 3 cards, describe the image of
management which meet your ideal management
• 時間為三分鐘
3 Minutes

課堂目標
Course Objective

課堂目標
Course Objective
• 學習初級管理層的角色
Learnt the roles of a junior management
• 了解初級管理層的特點
Understand the characteristics of an effective junior
management

內容
Content

內容
Content
• 初級管理層定義
Definition of Junior Management
• 初級管理層角色
Roles of Junior Management
• 初級管理層特質
Characteristic of Junior Management
• 初級管理層能力
Skill of Junior Management

內容
Content
• 應用練習
Practice
• 重點回顧
Recap
• 問答環節
Question & Answer

初級管理層定義
Definition of Junior Management

Definition of Junior
Management
初級管理層 (主管 / 當值經理) 負責管理公司非管理職
務功能的員工。他們一般會參與公司產品的生產或負
責前線客戶服務。
Junior Management (Supervisor / Duty Manager)
manages the work of non-managerial employees who
typically are involved with producing the
organization’s products or servicing the organization’s
customers.

Management
生產
Production
客戶服務
Customer
Services
初級管理層
Junior Management

討論 Discussion
• 三個人一組 (最多四組)
From a group in 3 people (Max. 4 Groups)
• 每組負責討論一個問題
Each group discuss one question
• 討論時間為 10 分鐘
10 minutes for discussion
• 討論後，每組3分鐘時間分享
3 minutes presentation after discussion
Management

討論問題 Question For Discussion
第一組 Group 1
初級管理層有甚麼角式？
What are the role of junior management?
第二組 Group 2
一個有能力的初級管理層，應該有甚麼特點？
What are the characteristics of an effective junior
management?
初級管理層角色

討論問題 Question For Discussion
第三組 Group 3
現代管理層工作是甚麼？
What is the official duty of management?
第四組 Group 4
為甚麼管理層這麼重要？
Why does management important?
Management

Management
小組討論時間
Group Discussion Time

Management
小組簡報時間
Group Presentation Time

角色
Role
評估員
Evaluator
培訓員
Trainer
團隊成員
Team Member
通訊員
Communicator
策劃者
Planner
問題解決者
Problem Solver
組織者
Organizer
控制者
Controller
推動者
Motivator

評估員 Evaluator
• 能夠和下屬一起討論工作績效
Able to discuss the performance evaluation with the
subordinates
• 須要讚美下屬
Need to praise subordinates
• 具建設性的評論是必要的
Constructive criticism is necessary

培訓員 Trainer
• 負責培訓一些有潛能力為前線培訓員的員工
Respond to train the potential staff be a frontline
trainer
• 監察前線培訓員是否達到要求
Monitor the frontline trainer meet the requirement
• 預備和維護前線員工的培訓材料
Prepare & maintain the frontline staff’s training
materials

團隊成員 Team Member
• 須要協助公司其他人 (如有須要)
Need to able to help others in company (If
necessary)
• 負責尊重和推行公司政策和目標
Responsibility to respect and promote
management’s policies and goal

團隊成員 Team Member
• 能夠為公司培養團隊精神
Able to foster a team spirit
• 著緊每一個團隊成員需求
Sensitive to the individual needs of each team
members

通訊員 Communicator
• 上向下和下向上的溝通渠道
A communication channel for upside down and
downside up
• 定時與前線同事和中級管理層或以上開會
Regular meeting with frontline and middle management
or above
• 向下屬和管理層收集和表達任何訊息
Collect and deliver any messages from subordinates
and managements
初級管理層角式

策劃者 Planner
• 需要去看和了解前線的每一個工作
Need to see and understand all parts of operation
• 協助整個營運
Contribute to whole operation
• 能作出正確的決策
Able to make decisions

策劃者 Planner
• 對公司預算需要為有前瞻、計劃和營運
Need to forecast, plan, and operate within budgets
• 對所發生的事情有一套計劃和應急方案
Able to plan and contingency plan accordingly

問題解決者 Problem Solver
• 須要提供解決方案
Need to able to suggestion solutions
• 尋找問題的根源多於追查發生問題的原因
Look for roots cause of problems rather than the
events the problems causes
• 能夠立即作出決定
Make decision immediately

組織者 Organizer
• 能夠制定有效的計劃
Able to set a effective plan in motion
• 能良好的陳述整個範圍
Good overview of their entire area of responsibility
• 能好好管理自己和下屬的時間
Aware of the need to property manage their own
and their subordinates’ time

組織者 Organizer
• 能夠善用各人的長處，有效率和有效地完成目標
Better able to assign tasks to get their objectives /
goals achieved in the most efficient and productive
way

控制者 Controller
• 確保能達到你自己 / 公司的計劃、目標和預算
Ensures your / company’s plans, goals, and
budgets are being reach

推動者 Motivator
• 能夠激勵員工對工作的熱情和興趣
Able to stimulate an employee’s enthusiasm and
interest for the job

休息時間
Break Time

初級管理層特質
Characteristic of Junior
Management

現代管理層 Modern Management
• 組織和監督其他人工作，而達成機構的目標
Coordinates and oversees the work of other people
so that organizational goals can be accomplished
• 不只是個人成就
It is not about personal achievement
Management

• 協助其他人工作
It’s about helping others do their work
• 協調部門小組工作
Coordinating the work of a departmental group
Management

有效率
Efficiency
有效能
Effectiveness
資源分配
Resource Usage
目標逹成
Goal Attainment
小浪費
Low Waste
高成就
High Attainment
↓ ↓
管理層爭取 Management Strives For:
最少浪費 Low Resource Waste (高效率 High Efficiency)
最高成就 High Goal Attainment (高效能 High Effectiveness)
Management

正確的分配人手，完成一些特定的目標。
It’s a deliberate arrangement of people to
accomplish some specific purpose.
Ref: Management, Stephen P. Robbins & Mary Coulter, 2012, 2009, 2007, 2005, 2003 Pearson Education, Inc.,
publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458
Management

三個主要特質 3 Core Characteristics
1. 人際 Interpersonal
• 公司以外能凝聚同事
Involve people outside the organization
2. 資訊 Information
• 負責收集、接收和傳播資訊
Collect, receive, and disseminating information
Management

三個主要特質 3 Core Characteristics
3. 決策 Decisional
• 作出決定和選擇
Entail making decisions or choices
Management

初級管理層能力

領袖 Leadership
分享目標
Share
Goal
跟隨者
Follower
領袖
Leader
Ref: Preparing Your Leaders For A Multi-speed Digitally Disrupted World, Mannaz, Training & Development Asia 2017

方向
Direction
合作
Alignment
承諾
Commitment

概念能力
Conceptual
Skill
人事能力
Human
Skills
技巧能力
Technical

管理層能力 Management Skill
高級管理層
Top Management
概念能力
Conceptual Skills
人事能力
Human Skills
中級管理層
Middle Management
初級管理層
Junior Management
技巧能力
Technical Skill
重要能有 Importance Skill

技巧能力 Technical Skill
工作上的需要使用的知識和技術能靈巧活用。
The job specific knowledge and techniques needed to
proficiently perform work tasks.

人事能力 Human Skill
涉及能夠個人工作和參與團體入面的工作。
Involve the ability to work well with other people both
individually and in a group.

概念能力 Conceptual Skill
思考和概念化一些抽象和複雜的情況。
Think and to conceptualize about abstract and
complex situations.

應用練習
Practice

太空約會 Dating In Space
你們是太空船的技術人員，本來安排到月球光亮的一
面與母船會合，但由於故障，太空船被迫降落在離母
船約二百哩的地方。
You are one of the crew members spaceship. This
time, you have been arranged to mothership by this
turn. However, malfunction let you landing on a place
which has 200 miles distances with mothership.
應用練習
Practice

太空船降落時發生意外，很多機件損壞了，只有設法
到達母船，才有生存的希望；現在你要選擇十五項有
決定性的物品，以備在前往母船途中使用。
Most of parts are damage in landing. The hope of
survival is come back to mothership. Now, you
have15 items for the journey from spaceship to
mother ship.
應用練習
Practice

• 練習分兩部分，第一部是個人，第二部是團體。
There have 2 parts in the practice: 1st is individual,
2nd is group
• 個人部分有十分鐘時間
10 minutes for individual
• 團體部分有二十分鐘時間
20 minutes for group
應用練習
Practice

• 按照重要性，排列先後次序，1 為最重要，15 為最
不重要
Set the priority, 1 is most important and 15 is most
useless
• 個人排序不能更改
Individual priority CANNOT change
• 團隊排序需要大家一致決定得出的結果
Group priority came from group discussion
應用練習
Practice

No. 用品
Item
No. 用品
Item
No. 用品
Item
1 一盒火柴
1 box of matches
2 太空食物
Space food
3 尼龍繩 (50公尺)
Nylon rope (50 ft.)
4 降落傘
Parachute
5 手提暖爐
Hand-carry heater
6 點45口徑手槍
Point 45 caliber pistol
7 脫水奶一罐
1 can of Dehydrated
milk
8 100磅氧氣兩罐
2 cans of 100 pounds
of oxygen
9 月球的星座地圖
Constellation map –
Moon used only
10 月球救生船
Lifeboat – Moon used
only
11 藥箱 (包括針筒器具)
First Aids Box (with
syringes)
12 五公升清水
5L Clean Water
13 訊號閃光燈
Signal flash
14 磁石指南針
Magnet compress
15 太陽能通訊器
Walkie – solar power
應用練習
Practice

個人時間 (10分鐘)
Individual Time (10 Minutes)
應用練習
Practice

團體時間 (20分鐘)
Group Time (20 Minutes)
應用練習
Practice

物品
Item
專家分數
Professional
原因
Reason
一盒火柴
1 box of matches
15 月球沒有氧氣，不能燃燒，沒有實際用途。
No oxygen in the moon, useless.
太空食物
Space food
4 最有效的食物，能迅速供應身體消耗的能
源。
Space food is effective to recover
energy.
尼龍繩 (50公尺)
Nylon rope (50 ft.)
6 可用作攀登峭壁及將傷者捆在一起。
Can be used as climbing cliffs and tied
the injured together.
應用練習
Practice

物品
Item
專家分數
Professional
原因
Reason
降落傘
Parachute
8 對抗太陽光，對身體有保護作用。
UV protector and protect body.
手提暖爐
Hand-carry heater
13 沒有作用，除非在月球暗面。
Useless until you are in dark side of
the moon.
點45口徑手槍
Point 45 caliber pistol
11 可作自動推進器用。
Can be used for automatic propulsion.
應用練習
Practice

物品
Item
專家分數
Professional
原因
Reason
脫水奶一罐
1 can of Dehydrated
milk
12 攜帶不方便，太空食物已足夠。
Inconvenient to carry, space food is
enough.
100磅氧氣兩罐
2 cans of 100 pounds
of oxygen
1 在月球上維持生命最需要的物品。
The most important item to maintain
your life in the moon.
月球的星座地圖
Constellation map –
Moon used only
3 作指示方向之用。
Give direction in the moon.
應用練習
Practice

物品
Item
專家分數
Professional
原因
Reason
月球救生船
Lifeboat – Moon used
only
9 在救生船上儲存的二氧化碳可用作推進器。
Carbon dioxide in lifeboat should help
movement.
藥箱 (包括針筒器具)
First Aids Box (with
syringes)
7 打針器可作補充維他命及注射藥物之用，
亦可在太空衣上穿孔。
Supplement vitamin and medical by
syringes.
五公升清水
5L Clean Water
2 要補充在月球所失去的水份。
Supplement the loss of water in the
moon.
應用練習
Practice

物品
Item
專家分數
Professional
原因
Reason
訊號閃光燈
Signal flash
10 當看到母船時，用來發出訊號。
When meet mothership, it could make a
signal.
磁石指南針
Magnet compress
14 在月球上沒有正負的磁場，故沒有作用。
No magnetic field in moon, it is useless.
太陽能通訊器
Walkie – solar power
5 與母船作通訊之用。
Communication tool with mothership.
應用練習
Practice

誤差計算 Different Computation
應用練習
Practice
專家
Professional
個人/團隊
Individual /
Group
誤差
Different

結果︰太空約會 Result: Dating In Space
誤差 Different 生存機會 Opportunity of Alive
0 – 25 極高 Very High
26 – 32 頗高 Above average
33 – 45 五十五十 50/50
46 – 55 頗低 Below average
56 – 70 極低 Very Low
70 or above 必死無疑 MUST Dead
應用練習
Practice

太空約會回顧
Dating In Space – After Action Review
• 練習中，誰最堅持己見？
Who are the most stubborn in the practice?
• 練習中，誰最有說服力？
Who are the most persuasive in the practice?
• 練習中，誰最易被說服？
Who are the most easiest persuasive in the practice?
應用練習
Practice

太空約會回顧
Dating In Space – After Action Review
• 剛才練習中，大家是如何最得共識呢？
In the practice, how do you all make the agreement?
• 練習和現實工作有甚麼分別呢？
What is the different between practice and reality?
應用練習
Practice

重點回顧
Recap

重點回顧
Recap
Roles of Junior
Management
• 評估員
Evaluator
• 培訓員
Trainer
• 團隊成員
Team Member
• 通訊員
Communicator

重點回顧
Recap
Roles of Junior
Management
• 策劃者
Planner
• 問題解決者
Problem Solver
• 組織者
Organizer
• 控制者
Controller
• 推動者
Motivator

重點回顧
Recap
Characteristic of
Junior Management
• 人際 Interpersonal
• 資訊 Information
• 決策 Decisional

重點回顧
Recap
Skill of Junior
Management
• 技術能力 Technical Skill
• 人事能力 Human Skill

問答環節
Question & Answer

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退出
Check-Out
• 分享最少兩個在課堂學到的東西
Share at least 2 things you get in the course
• 分享學到的東西對工作有甚麼幫助
Share the learning things how to help in work
• 未來三至六個月會怎樣做
What do you do in next quarter or half year (3 - 6
months)?

Junior Management Framework

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