My thoughts and views regarding the IT Administration covering the common IT environments, general responsibilities, roles, pain points faced as an IT admin.

1. IT Administration
Saurabh Aggarwal
(saurabh.aggarwal2085@gmail.com)

2. ● Legacy infrastructure
● Contemporary IAAS (Infrastructure-as-a-service) subscription
● Evolving network infrastructure
Common Internal IT Environments

3. Legacy internal IT environments
● Mail Server (e.g. MS Exchange , other Linux based email solutions, etc.)
● Domain Controller(Active Directory) for Windows/LDAP
● File Server based on storage solutions like DAS/SAN/NAS
● Various business application servers
e.g. Accounting - TALLY, etc. ; ERP Solutions - SAP, JDE , etc.
● Workstations with various OS (e.g. Windows, Mac or Linux)

4. ● Cloud based email solution (e.g. Google)
● Domain Controller(Active Directory) for Windows/LDAP or DaaS
(Directory-as-a-service- which is still quite new e.g. Jump Cloud)
● File Server based on storage solutions like DAS/SAN/NAS or Cloud
drives(Dropbox, Google Drive etc.)
● Various cloud based business applications (e.g. Salesforce, Netsuite etc.)
● Workstations with various OS (e.g. Windows, Mac or Linux)
Contemporary IT environments

5. Common Internal IT Environments…..
● Network Infrastructure
● Structured network cabling
● Network Switches
● Routers

6. Job Responsibilities of IT admin
The entire IT cycle
● Research
● Vendor negotiations
● Procurement
● Receiving
● Installation
● Configuration
● Maintenance
● Decommission

7. ● End User Support
● Answering helpdesk requests
● Create accounts, provision and configure hardware as part of
on-boarding process
● Infrastructure Support
● Core production servers - email, web, etc…
● Centralized storage and account management
● Network infrastructure (LAN, WAN & WiFi)
Job Responsibilities of IT admin

8. Ever changing activities/roles
● Reactive, “help desk response”
● Proactive, “strategic project development”
● Maintaining vendor relationships
● Report Security/Compliance/IT Capacity issues to Senior Management
● Document internal procedures

9. IT admin use case / Pain Points/Challenges
● Regular patch updates in multiple computers in big networks
● Managing complex network environments
● Security and malware attacks - require regular definition updates for AV &
AM, scans and cleaning of machines
● ISP / Telco issues
● Global IT infrastructure / difficult to sync and manage in various time
zones
● Choosing the right vendors & services with in the budget constraints
● BYOD (Bring Your Own Devices)

10. Source of knowledge/ Quick help / Tools
● Open communities like Spiceworks etc.
● Press release/Newsletter subscription of various relevant technology
vendors
● Follow the relevant technology articles (websites e.g. Techrepublic & CIO)
through microblogging or social media websites (e.g. Twitter , Linkedin,
etc.)
● Peer groups of IT managers & System admins (Linkedin Groups)
● There is no comparison to “Hands on learning”
● NMS (Network Management Systems)

11. Questions & Feed Forward
Thank You