2. 2013 2014 2015 2016 2017
Sense of
community
Sense of
community
Sense of
community
Sense of
community
Sense of
community
Quality of maintenance
Apartment appearance
and condition
Apartment appearance
and condition
Apartment appearance
and condition
Social media
Apartment appearance
and condition
Community appearance
and condition
Community appearance
and condition
Community appearance
and condition
Apartment appearance
and condition
Staff responsiveness and
dependability
Safety and security Neighbors Neighbors Community events
Community appearance
and condition
Staff responsiveness and
dependability
Safety and security Community events Neighbors
3. 3 Drivers for Community Events
“Is what I’m paying equal to what I’m
getting?”
“Does my money go towards what
matters most to me?”
“Is the team spending my money
wisely?”
Frequency of events.
Variety of events.
Quality of events.
FAIRNESS
IMPORTANCE
USEFULNESS