6. Value
Drivers
2013 2014 2015 2016 2017 2018 2019
Sense of
community
Sense of
community
Sense of
community
Sense of
community
Sense of
community
Sense of
community
Sense of
community
Quality of
maintenance
Apartment
appearance and
condition
Apartment
appearance and
condition
Apartment
appearance and
condition
Social media Social media
Apartment
appearance and
condition
Apartment
appearance and
condition
Community
appearance and
condition
Community
appearance and
condition
Community
appearance and
condition
Apartment
appearance and
condition
Apartment
appearance and
condition
Neighbors
Staff
responsiveness
and
dependability
Safety and
security
Neighbors Neighbors
Community
Events
Community
Events
Would
recommend
(#7 in 2018)
Community
appearance and
condition
Staff
responsiveness
and
dependability
Safety and
security
Community
events
Neighbors Neighbors Social Media
2019 Online Renter Study
7. Why
connect
via social
2019 Online Renter Study
Community
Events and
Activities,
21.40%
Community
News &
Updates,
21.40%
Provide
Feedback on
Experience,
16.40%
Communicate
with Mgmt,
12.50%
Community
with Residents,
10.50%
Other, 17.80%
Residents Use of Social Media