Covid-19 DevRel Learnings: Remote Community Management
1. Community management
and going remote
COVID-19 DevRel Learnings
Sarah Thiam
Sr. DevRel Program Manager
Microsoft, Asia Pacific
@truckerfling
2. Community
sentiment
“How bad is the situation getting?“
“Do we cancel or postpone? What is
everyone else doing?”
“Do we have time to go virtual? Is our
community responsive to virtual?“
“How do we go virtual quickly?“
“If I still want to do in-person, can you support me?“
3. 1. Find remote alternatives for in-person elements
Virtual Azure Community Day in EMEA
What
Community
Leaders can do
https://www.thespruceeats.com/hosting-a-virtual-dinner-party-4800754
https://www.ucdavis.edu/spring-snapshots/news/spring-quarter-snapshot-students-teach-remote-arts-classes-kids/
4. 2. Address community needs in these times
https://mothership.sg/2020/04/covid-19-singapore-retrenchments/
What
Community
Leaders can do
Job opportunities for Singapore graduates
Microsoft Learn
RAPIDPASS.PH by DevCon PH
5. 3. Maintain a safe and inclusive space online
https://www.deseret.com/entertainment/2020/3/26/21195896/viral-
bbc-dad-tv-kids-interview-working-from-home-covid19-coronavirus-
south-korea
What
Community
Leaders can do
https://www.npr.org/2020/04/09/829265445/zoombo
mbing-city-hall-the-struggle-to-keep-public-meetings-
going-virtually
Figure It Out
6. What
Community
Leaders can do
4. Figure out the new normal for your community.
Think beyond events
Think beyond COVID-19’s pandemic
7. 5. Share your learnings.
We’re all creating a new conversation
https://twitter.com/ThePracticalDev/status/1237304441050730496
https://twitter.com/ThePracticalDev/status/1235928491515879425
What
Community
Leaders can do
9. Teams Live
quickstart
Back end set up
• Who can produce and present https://cda.ms/1fX
• Accessing recording https://cda.ms/1fY
• How to set up https://cda.ms/1fZ
• Turn on audience options
• Consider OBS, Restream etc. https://cda.ms/1g1
10. Teams Live
quickstart
Pre-event
• Event page with registration → attendee live link
• Save the date calendar
• Privacy policy
• How to attend Teams Live https://cda.ms/1g0
• REHEARSE
• Don’t EVER use the actual link to rehearse
11. Teams Live
quickstart
During event
• Code of conduct, houeskeeping
• Dream team onsite: producer, videographer, host,
quality assurance, social media moderator, back up
devices, runner
• External social tool
• Forgiveness is key
