1. Sankara Reddy Y
Mobile: +91-8123360994
E-mail: sankarreddy18y@gmail.com
Passport No: H7053947
Career Objective
Looking for a challengingposition as where my knowledge and experience in Information systems can be potential
in improving organizational productivity and IT effective deliveries. I would like to be part of a Team that
dynamically works towards organization development and my career base as well.
Summary
 6.4 years of Customer Centric successful career,3 .4 years as a system admin and 3 years as a Desktop
Support Engineer
 Great understand of processes,work flow and culture of organization.
 Handled great responsibilities and havebeen appreciated by customers.
Skills
 Windows 2003,
 DNS, DHCP, DFS, AD- windows server,
Accenture Services Private Limited (Worked as an IT Operational Associate from June 2011 to Nov 2014)
Server support Engineer – L1
 Server OS installation and Hardeningas per Accenture standard to commission in Data centre for DELL
Servers like,R710, R720, R910.
 Responsiblefor Support & maintaining500+servers in Accenture locations
 Responsiblefor Installation,configuration and administration of windows 2003 servers
 Schedulingand installingMS patches for the windows 2003 servers
 Applyingsecurity permissions,creatinguser accounts,groups,OU’s for AD & Fileserver services
 Support for Fileservers,DHCP, DNS servers, DFS server, Web sense servers
 Maintenance and administration of windows 2003 servers
 Participatingin resiliency testand power shutdown activities
 Logging caseand Coordinatingwith vendors for any Hardware issues
 Incidenttickets raised as when required with Dell vendor for HDD, RAM faulty parts replacement and
performed BIOS & Firmware upgrade
 Managing& Involved in Monthly activity likeCapacity PlanningActivity Report, Password ChangeActivity,
Patch Management Activity
Desktop Support: L2
 Installation,Configuration and troubleshootingof Exchange 2010 (Outlook Client)
 Generating the Bit Locker key for all windwos7 OS systems with respect to hostname and storingat
Server.
 Trouble shootingthe Meeting issues in Cisco WebEx and windows Lync 2013.
 Installingall kind of applications(Visual Studio,Ms Office2007/2010,Java,Adobe Acrobat, MS Visio and
Ms Project,Etc.) and troubleshootingthe issue.
 Coordinatingin Business Continuity Planning[BCP] testingwhich includes Disaster Recovery of IT
infrastructure.
 Diagnosingand resolvingclientPC configuration and application issues through Cisco WebEx,Jabber and
windows Lync 2013 services.
 Installingand configuringcisco VPNapplication,troubleshootingthe profileissuein cisco VPN(Like: Gem
India,Bangaloreprofiles,Etc.)
 Guidingnew comers for Troubleshootingon Windows 7 ,Windows Vista and XP OS related issues
 Managingactivities relatingto New ProjectInfra setup [Desktop and VLAN assignment],Project
Movements, Project Release & Ports reconciliations

2.  Configuration of Laptops and Desktops for end users.
 Responsiblefor ensuringcontinuous application supportto end users to meet business objectives.
 Troubleshootingthe applications issues and modifyingthe setting at IE and Java Console.
 Installation of all Data Cards and troubleshootingof various softwareand hardwarecomponents
 Troubleshootingfilepermissions,sharingand security permissions.
 Server Backup and Maintenanceas per the Backup Policy and Restoration.
 Loadingof Backup tapes in Auto loader and MaintainingVideo conferencingsystems.
 ManagingNetwork Printers and troubleshooting.
 Providefirstlevel support to users to perform operations.
 Escalatewhere necessary to Central support GTRC group.
 Maintaining ITInventory for Asset Management and Software License.
 ManagingService Request and providingadditional ITsupportwhen requested by projects.
 Getting resolutions to Medium, High and Critical Incidents within the agreed SLA and the clientUsingIT
InfrastructureManagement Tool Remedy.
 Responsibleto supportGlobal Teams and End users.
 Configuration of outlook in workstations and mobiledevices [Android, IPhone].
Triumph India Software Services(Worked as a systemadministrator from April2010 to March 2011)
Roles & Responsibilities:
 Coordinatingwith Team and assigningthe incidentto desktop engineers.
 AdministratingLAN which contains 500+clients includingdifferenttype of software Desktops and Laptops
(Office97, 2000, 2003 and 2007, OfficeXP, and PC Anywhere etc).
 Installing,Configuring& TroubleshootingMicrosoftOutlook-2003,2007 and Outlook Web-Access
 Installation,configuringand managingof Active Directory Servicein Windows 2003 server.
 Remote administration through Remote Desktop connection, VNC Viewer and Remote Admin tools.
 Installing,Configuringand ManagingOperatingsystems likeWindows 2000,Windows- XP,windows7 and
Windows 2003 Servers
 Configuration and Troubleshootingof Network Printers.
 Server and Client O.S Hardeningthrough Security and Antivirus patch updates
 PrintServer and Norton-Antivirus Console monitoring& administration
 Creating Users in Ad, Creating mail boxes and Setting mail box sizequota.
 Creating group and givingpermissions and User,group ID creation in MicrosoftExchange 2003.
 Configuringsend as permissions for user Mailboxes to send mail through Group Email addresses.
Wipro Info Tech(Worked as a Technical support engineer from Jan2008 to Jan 2010)
Roles & Responsibilities:
 Installingand ConfiguringSymantec 11.0.4014.26 Corporate Antivirus Edition.
 User Account Management, Creatinggroup and giving permissions.
 Installation,Configuration and troubleshootingof Exchange 2007 (Outlook) Client.
 Troubleshootingfilepermissions,sharingand security permissions.
 Server Backup and Maintenanceas per the Backup Policy and Restoration.
 Installingand ConfiguringDual bootOperatingsystems (Win Xp& Linux) in Laptops and Desktop for
Project purpose.
 InstallingLinux (RedHat4 and 5, Susie9.0,10 and 11) and configuration.
 ManagingNetwork Printers (HP LaserJet 2420,3050,Xerox 40c, 123 and Hp8050CM).
 Network printers troubleshooting.And maintainingVideo conferencingsystems.
 AdministratingLAN which contains 400+clients includingdifferenttype of software Desktops and Laptops
(Tivoli End Point, Lotus sametime client,Lotus SmartSuite, Office97, 2000 and 2003, OfficeXP, and PC
Anywhere etc).
 Responsiblefor MaintainingMulti locationssimultaneously.
 ConfiguringCustomized settings in Desktops for ODC Setups through Group Policy.
 Worked on implementing Group policies for Windows 2000,Xp& 2003 Machines.
 Installation,Configurationsand up gradations of all Patch’s through WSUS Server.
 The clientUsingIT InfrastructureManagement Tool E Helpline.

3. Certifications:
 70-270 Installing,Configuring& AdministeringMicrosoftXP Professional.
 70-290 Managingand Maintaininga Microsoft® Windows Server® 2003 Environment.
 70-291 Implementing, Managing,and Maintaininga Microsoft® Windows Server® 2003 Network
Infrastructure.
 70-293 Planningand Maintaininga Microsoft® Windows Server® 2003 Network
Infrastructure.
Educational qualification:
B.Sc (Computers) from Osmania University in April 2004.
Personal Profile:
Name : Y.Sankara Reddy.
Father Name : Y.Kuppaswamy Reddy.
Religion : Hindu.
Date of Birth : 28-06-1980.
Marital status : Single.
Nationality : Indian.
Sex : Male.
Languages known : English,Hindi,Telugu, Tamil,& Kannada.
Address : #92, 8th cross,Bhuvaneshwari Nagar,BSK 3rd Stage,
Bangalore-85
Declaration
I hereby declarethat the information furnished aboveis true to the best of my knowledge.
Place :
Date :
(SANKARA REDDY. Y )