2+ Years of rich Banking operations, Cash Management, Quality Control, Auditing, Escalation Management, Risk Management and Client service experience in Banking & Financial Services
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Senior Coordinator
1. Professional Summary
Part of Great-West Global as
a Senior Coordinator since
August 2017 till present
Being a part of the pilot
batch played a major role in
understanding the process
and helped the on-shore
trainers in transitioning the
Cash processing.
Contact Information
#12/12, Shashikala
Bhavan,4th Cross, Hematha
Nagar, Near Kalamandir,
Marathahalli, Bangalore- 37.
(+91 9620909768)
to_senapati@ymail.com
Achievements
Got promoted as a Senior
Coordinator and moved to
Accounts Resolution.
Received 2 times VIP award
From the Director of GWGfor
efficiencyand accuracy
Achieved 112% productivity
task completion within SLA
and 99.98% of accuracy
consistently.
Maintained competitive
productivity level and
quality records throughout
the period.
SamiranSenapati
Senior Specialist
Objective
An organized, detail-oriented and diligent self-starter, able to strategize and
prioritize effectively to accomplish multiple tasks and stay calm under
pressure.
Work Experience
April 2016 – Present
Great West Global Financial
Senior Coordinator- Resolution Correction
Responsibilities:
Being a Coordinator Quality Control is oneof the important rolein Cash
Processing.Analyzeand authorizemoney processingand refunds to
ensure completeness, quality and prompt resolution to meet operational
time standards on a daily basisto avoid Gain/Loss.
Process Plan and Participantlevel corrections for interdepartmental errors
and external requests on transactions processed and primary department
contact for monthly auditinquiriesfor all departments.
Perform Quality checkingfor the correction requests processed by the
Team members to ensure accuracy of the transactions and avoid
unwanted Gain/Loss.
Responsibility of a Cash Correction processing is to ensure timely
completion of all tasks related to recording manual payrolls, loan
repayments, rollovers, invoice and clearing rejections in auto uploaded
files and handling conversion assets.
CalculateGain/Loss for missed/incorrecttransactionsand chargethe
same to the respective departments.
Assist with the daily cash reconciliation, including break investigation,
follow-up and aged break reporting.
Participate in group projects to improve interdepartmental
communications and processes.
Assigning daily Cert & Plan suspence reports for the team.
Requesting SR tickets related to processing and systems on a daily basis.
Mentoring Administrators in all areas of the processing to ensure
consistency in processing and to maintain the Quality.
Assisting the Account Managers if they have any queries and reaching out
to them for any missing information to process a transaction.
Being an SME, I trained all the associates who are new to the process and
act as a mentor for them.