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News release
‘Dictate & Forget’
Browne Jacobson’s stress-free solution for
time-consuming document production.
Date: 22 February 2016
Top 50 UK law firm Browne Jacobson has chosen BigHand SmartNote to automate the production of non-chargeable
documentation. This technology refresh comes as part of a major e-working project focusing on flexibility and mobility, which
also sees the firm-wide implementation of a new practice management system and improvements to their current client matter
inception system. Matt Craven, Head of IT at the firm comments “SmartNote is a key product in our technology strategy to drive
process efficiency.”
Kerry Mansell, IT Services Manager at Browne Jacobson was integral to the project: “We knew our firm needed to be more efficient
when dealing with certain types of documents. The ability to automate the production of routine documents like attendance notes
through the use of Speech Recognition and simple workflows from within the BigHand console is a huge benefit for us. It saves
time and allows our support teams to focus their efforts on continuing to deliver exceptional client service.”
BigHand SmartNote forms part of BigHand’s newly enhanced solution that not only enables users to voice their thoughts through
Digital Dictation and Speech Recognition, but also gives them the tools to delegate their tasks, manage their teams and produce
professional documents more efficiently and cost effectively.
Kerry continues: “Having worked with BigHand before, and having been impressed with their knowledge of the legal market, we
knew they were the right technology partner for this project.”
Mark Aldrich, Partner at Browne Jacobson explains: “Our clients rightly expect a streamlined and efficient back office to allow the
lawyers to focus on delivering timely and relevant advice. BigHand provides a key role in supporting us on this. I’ve been impressed
with its ease of use and mobile functionality in particular.”
In addition to BigHand SmartNote, the firm have also decided to roll out BigHand Now, a task delegation solution that allows users
to capture, assign and track any kind of task digitally, and BigHand Capacity Manager, a solution that analyses how effectively
support infrastructure is deployed and helps management to reallocate tasks according to capacity.
Kerry concludes; “We consider BigHand as not just a supplier, but a technology partner. They offer advice and support as our
business continues to grow and with that comes the usual challenges. We’re excited about the introduction of new technology
systems at our firm, and BigHand is very much at the heart of those changes.”
About BigHand
BigHand have developed a range of speech, task delegation, document creation and workflow tools that help busy people achieve
more. Their technology is currently used by over 280,000 people across 2,550 organisations, including 87 of the top 100 UK legal
firms.
BigHand’s mission is to Make Big Happen. Internally this is about championing their staff to think big, and externally it is about
enabling their customers to achieve big. They strive to make big ideas become big achievements. That’s the BigHand way.
ENDS
BigHand Ltd
Briana McCrory - Marketing Director
briana.mccrory@bighand.com
bighand.com