This document presents a business proposal for IT solutions to improve Scott Telecom's customer service levels. The key highlights proposed include IT solutions leveraging artificial intelligence and the internet of things to help Scott Telecom grow. The proposed plan includes cloud solutions, 5G technology, a customer service app, and expanding services across provinces. The timeline outlines software development, implementation, and infrastructure expansion over 18 months. The budget breakdown estimates a total cost of $26 million CAD.

1. IT and Network Support
Services to Scott Telecom

2. Hello!
I AM GURPREET
SINGH
2
I am here to present Business Proposal for IT Solutions To
Scott telecommunications.
You can find me at G.singh@ThreeMusks.ca

3. 1 Key Highlights
3

4. Key Highlights
4
Our Focus:
◦ IT Solutions for improving the customer service levels
with digital
◦ Formulation of Engagement strategies
solutions
◦ Introduction of powerful 5 Gtechnology
◦ Cloud Solutions for data needs
These services will leverage new-age trends such as
artificial intelligence and the internet of things to help the Scott
Telecom to grow and expand their business.

5. Introduction
5
In the present scenario, every telecom company has
subpar connectivity solutions, There is dire need to evolve
beyond network connectivity services and offer distinctive,
sustainable solutions to the user base. Certain IT Solutions
are required to bring change in the existing practices and
expand the business. After working with Scott Telecom
from last few years, we have identified some areas which need
to be revolutionized using up-to-date technologies. We intend
to introduce powerful 5G technology and Cloud Solutions which
will definitely help the company to stay ahead and extend its
reach.

6. Background
6
With the exponential growth of mobile data traffic and the
provision of new generation services, fifth generation networks have
been introduced to provide services with high flexibility by extensive
changes to existing mobile networks. Scott communication
has been focused towards customer satisfaction in Ontario
since 2016. Going beyond the historic roles as providers of
communications services to homes and businesses and becoming
digital, customer experience-driven platforms capable of offering
innovative services will require implementation of some new
technologies. Introduction of innovative IT services will take the
company miles ahead and expand the business to other provinces of
Canada as well.

7. “
7
“Dreams do not come true just because you dream
them. It’s hard work that makes things happen. It’s hard
work that creates change.”
Shonda
Rhimes

8. Proposed Plan
8
Contents
◦ Description of IT Solutions
◦ Benefits
◦ Strengths
◦ Concerns
◦ Project Scope
◦ Timeline
◦ Staffing Requirements
◦ Budget Breakdown

9. Description of
Solution
9

10. 1.Cloud Solutions
10

11. Customer data will be
stored and computed, cloud
data warehouses will be
created, and cloud data will
be migrated.
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Cloud Computing is a software-defined infrastructure that
enables the tele-business to store and process large volumes
of data in the data processing units.
Services from Cloud
consulting to transformation
strategies, planning, and
cloud management and
support through which the
business process will be
streamlined for maximum
scalability

12. Other IT Solutions and their benefits
12
2. Error Detection
Specialized software
for error detection
and correction at large
scale. Less billing
errors and correction
in an efficient and
speedy manner.
3. Fraud Detection
Software
Fraudulent activity
on the network will
be identified and
neutralized before it
impacts customers.
4. Mobile Solutions
One-click service
subscription,
transparent billing
schemes, and
instant connectivity

13. Tranformation and Expansion through
13
5 G
Faster connectivity speeds, ultra-low
latency and greater bandwidth

14. Major Benefits of 5 GSolution
14
◦
◦ Higher speed, lower latency and greater capacity than 4G
LTE networks.
One of the fastest, most robust technologies the world has
ever seen.
◦ Number of connected devices gathering and sharing
information in real time such as life-saving applications
◦ Lag-free guaranteed connections; and predictive
production lines which can prevent interruptions well
before they occur.
◦ Potential to reach 20 Gbps speeds based on 3GPP
industry specifications.

15. Customer Service App
with enhanced features
15

16. Features of the Customer Service App
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◦ Basic tariff and contract information to the user
◦ Track of available data speed, volume and the
running costs
◦ Displaying of the current level of data consumption.
◦ Easy bill payments
◦ Display of plans, offers and rewards
◦ Multiple options for feedback
◦ Option of Predictive Analysis

17. Smooth Connectivity and Services across all the Provinces
17
Scott
Telecom

18. Strengths
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◦ Already built reputation of Scott Telecom among
customers
◦ Experienced and committed workforce
◦ Partially established physical infrastructure
◦ Trust and accountability among team members

19. Concerns
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◦ Large capital investment needed to build more
sophisticated networks
◦ A reduced regulatory burden at all levels of govt.
◦ Openness to risk and business friendly environment
◦ Necessary skills or talent in workforce
◦ Spectrum and licenses
◦ Risk assessment
◦ Proper mechanism for customer feedback

20. Scope
Innovative Software Development
20
Implementation and Testing
Physical Infrastructure expansion

21. Timeline
DEC
NOV
OCT
SE
P
AUG
JUL
JUN
MAY
APR
MAR
FE
B
JAN
Meetings and Planning Software Development Sotware Testing
Customer feedback
and data analysis
Implementation in
other provinces
Revision and software
development
Physical infrastructure
arrangements
Sotware Development Implementation in
Ontario
Revision Feedback and data
analysis
Success celebration
and Validation of
Program
21

22. Staffing Requirements
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◦ Software Developers
◦ Support Staff
◦ Marketing staff
◦ Software Testing Staff
◦ Hardware Engineers

23. Budget Breakdown (approx.)
23
◦ General Physical Infrastructure =16520660 CAD
◦ Hiring Software developers =1000000 CAD
◦ IT Devices = 58600 CAD
◦ Support Staff = 67000 CAD
◦ Software Testing and Marketing staff =8500000 CAD
Total = 26146260 CAD

24. Authorization
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Our company is providing IT solutions to Scott Telecom
since the company’s establishment 2016. We have seen the
company grow. We are a leading IT Solutions company
that offers professional services and supports businesses
at every development stage. From Cloud computing to
implementation of 5G technology and transformation
strategies, we can play an important role in streamlining
your business process for maximum scalability.
If given a chance, we will leave no stone unturned and
provide the best services.

25. Sources in APA
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◦
◦ Kholod I., Shorov A., & Gorlatch S. ( 2020). Efficient distribution and processing
of data for parallelizing data mining in mobile clouds. J. Wirel. Mob. Netw.
Ubiquitous Comput. Dependable Appl..;XI:2–17.
Mowla M.M., Ahmad I., Habibi D., & Phung Q.V. (2018). Energy efficient
backhauling for 5G small cell networks. IEEETrans. Sustain.
Comput. ;VI :279–292. doi: 10.1109/TSUSC.2018.2838116.
◦ Wong S.K., & Yiu S.M. (2020). Location spoofing attack detection with pre-
installed sensors in mobile devices. J. Wirel. Mob. Netw. Ubiquitous
Comput. Dependable Appl.; XI:16–30.

26. Thanks!
ANY
QUESTIONS?
26
You can find me at
G.Singh@threemusketeers.ca

27. Team Presentation
Gurpreet Singh
Project Manager
Three-Musketeer Ca
Ajay
IT Head
Three-Musketeer
Ca
Abhishek
Marketing Head
Three-Musketeer
Ca
27