Uber allows users to request a ride from their smartphone, connects them to nearby drivers who can choose to accept or reject the ride request. If accepted, the driver's details and estimated arrival time are sent to the user, who can then track the driver's location as they arrive. Payment is handled through Uber's system. The business model relies on drivers using their personal vehicles, payment processors, mapping APIs, and investors as key partners.

1. Operational Activities Of
UBER

2. •A user can tap his smartphone and call a cab at his location.
•The driver has the option to accept or reject a ride.
•If driver accepts the ride, driver details are sent to the customer
along with ETA.
•The customer can track the driver as he arrives to his location.
•The driver can also track the exact location of the customer and
reach his exact location.
•The payment procedure is handled by Uber..
•Uber business model had a rating system.

4. Step 1 (Request a cab) Step 2 (Matching)

5. Step 3 (Ride) Step 4 (Payment & Rating)

6. Business & Operations
Key Partners
• Drivers with their cars
• Payment Processors
• Map API Providers
• Investors
Key Activities
• Product Development & Management
• Marketing & Customer acquisition
• Managing Driver Payouts
• Customer Supports
Key Resources
• Technological Platform
• Skilled Driver
Customer Relationship
• Social Media
• Customer Support
• Review, Rating & Feedback System
Channels
• Websites
• Mobile App For Android
• Mobile App For IOS
Cost Structure
• Technological Infrastructure
• Salaries To Permanent Employees
• Launch Events & Marketing Expenditure
Revenue Streams
• Car Rides On Per Km/Mile Basis
• Surge Pricing

7. Customers
•No need to wait for a taxi for long times.
•Free rides on certain occasions and discounts from time to time.
•Prices lesser than the normal taxi fares.
•Fixed prices for common places like Airport etc
Value Propositions
Drivers
•Additional source of income.
•Flexible working schedules. Can work part time or simply whenever they like.
•Easy payment procedure.
•Those who love to drive can earn money while pursuing their hobby.