RESUME OF SYED AMIR HASSAN

SYED AMIR HASSAN
AFTER SALE SERVICE SUPERVISOR
UNIVERSAL MOTORS AGENCIES
PO.BOX # 38866, DOHA-31942
DHAHRAN, SAUDI ARABIA
TEL # 00966 03 8570095, EXT-2218, MOBILE # 00966 567564942.
C/O – Syed Ariz Hassan, Mohalla - Pugmill, Post & Dist – Hazari Bag
Pin Code – 825301, Jharkhand State, INDIA.
Email – syedamirhassan10@yahoo.com
syedamirhassan10@gmail.com
Post Applied for – LOOKING FOR ANY BETTER SUITABLE POSITION
Profile
· A highly professional Automobile Technical Advisor
· Utilize knowledge of all types of Automobile Industries.
· Excellent performance against trouble shooting & Customer care.
· A proven problem solver and team-player.
· Over 14 years of GCC experienced in Automobile field.
· Holding Valid Light Vehicle Saudi Driving License.
Personal Mission Statement
· Seeking challenging position in a growing organization that can enable me to
apply my knowledge skills and experience in the best of organization to further
develop my personal and organization skills.
Academic Experience
· Passed HSE from St. Xavier, Hazaribag in 1992.
· Passed 3 Years Diploma in Automobile Engineering in 1996.
· Passed B.E in Automobile Engineering in 1998.
Professional Experience
1. Organization : UNIVERSAL MOTORS AGENCIES (GM)
· Location : AL-DAMMAM
· Duration : 01 Jan 2005 to Till Date (Continue).
· Designation : After Sale Service Supervisor
· Country : Kingdom of Saudi Arabia.

JOB RESPONSIBILITIES
 Greeting customers in reception lounge.
 Distributing customers to service advisors.
 Attending customers regarding maintenance and repair jobs.
 Taking care of work in progress reports of a group of service advisors.
 Tracking closely & achieving monthly targets as per the norm of company.
 Taking vehicle feedback report of unsatisfied customers provided by
customer satisfaction index report & using all skills & techniques to satisfy
them & make then a satisfied customer.
 Always try to keep a pleasant relation with customers.
 Try to convince customers to purchase new vehicles from our dealership
only.
 Look after the quality of work done by service advisors in reception &
ensure that each & every customers should be attended properly & taken
full care of them.
 Assisting service advisors for taking approval for estimates for major
repairs.
 Taking care of customer satisfaction index scores & taking it to the highest
level & meeting GM target scores very easily & below are the awards
supporting it.
 Ensure smooth co-ordination between reception , workshop & parts
department.
 Manage customer complaint tactfully , follow up with dissatisfied
customers.
 Improve on customer satisfaction results.
 Conduct regular meeting with front office executives & the productive staff
to establish the improvements toward the weak area.
 Develop customer service skills in service advisors by providing the lectures
on the customer service ethics.
 Visiting & maintaining good reputation with fleet customers.
 Above all managing & controlling reception & staff.
ACHIEVEMENTS
 Got best employee of the month award from Universal Motors Agencies,
Dammam, Saudi Arabia in 2010.
 Got 5 years service Appreciation Award from Universal Motors Agencies,
Dammam, Saudi Arabia.
 Got best customer satisfaction index award from Universal Motors Agencies,
Dammam, Saudi Arabia in nov 2010.

 Got GM gold award for 2nd quarter of 2010 from GENERAL MOTORS.
 Again got best employee of the month award from Universal Motors
Agencies, Dammam, Saudi Arabia in 2011.
 Again got best customer satisfaction index award from Universal Motors
Agencies, Dammam, Saudi Arabia in january 2013.
 Again got GM GOLD AWARD for 2nd quarter of 2011 from GENERAL
MOTORS.
Agencies, Dammam, Saudi Arabia in feb 2012.
Agencies, Dammam, Saudi Arabia in march 2012.
Agencies, Dammam, Saudi Arabia in april 2012.
Agencies, Dammam, Saudi Arabia in may 2012.
Agencies, Dammam, Saudi Arabia in june 2012.
Agencies, Dammam, Saudi Arabia in september 2012.
Agencies, Dammam, Saudi Arabia in october 2012.
Agencies, Dammam, Saudi Arabia in november 2012.
Agencies, Dammam, Saudi Arabia in december 2012.
Agencies, Dammam, Saudi Arabia in january 2013.
 Got service director appreciation award for the best performer in sss
programme in the year 2012.
 Again got GM gold award for 3rd quarter of 2012 from GENERAL MOTORS.
 Got GM Grandmaster award from GENERAL MOTORS for outstanding
performance in 2012 at GM GRAND MASTERS 2012.
Agencies , Dammam ,Saudi Arabia in may 2013.
 Again got GM GOLD AWARD for 1st quarter 2013 from General motors for
excellent performance kingdom wise.
 Again got GM GOLD AWARD for 2nd quarter 2013 from General Motors for
 Again got GM GOLD AWARD for 4th quarter 2013 from General Motors for

 Again got GM GOLD AWARD for 1st quarter 2014 from General Motors for
 Basic level certification by General Motors.
 Intermediate level certification by General Motors
 Silver level certification by General Motors.
TRAINING
 Course A1073.16ME, 13-05-05 to 14-05-05 completed effective repair order
documentation from GENERAL MOTORS, Dammam, Saudi Aarabia.
 Course A1077.16ME, 27-11-07 to 28-11-07, completed effective customer
communications training from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course A1020.16ME, 06-12-07 to 07-12-07, completed effective Telephone
skills for service consultants from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course GMDiff-R4, 18-02-08 to 19-02-08, Completed GM Difference
Training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1001.16ME, 01-04-08 to 05-04-08, completed terrain technical
feature training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1004.16ME, 19-06-08 to 20-06-08, completed active consultative
service training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1009.16ME, 14-07-08 to 15-07-08, completed handling customer
objections training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1089.08ME, 16-08-08 Completed time management and planning
skills training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1002.16ME, 03-12-08 to 04-12-08 Completed Technical training
from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course C1015.08ME, 05-12-08 Completed Captiva Technical
Familiarization training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1007.16ME, 08-01-09 to 09-01-09 Completed Technical Insight for
Non Technical Person training from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course A1050.16ME, 08-01-09 Completed Technical Product Awareness
training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course A1067.16ME, 15-01-09 Completed Technical for Part Person
Training training from GENERAL MOTORS, Dammam, Saudi Arabia.

 Course VB100.01W, 22-06-09 Completed Fundamental Automotive Systems
Training (F.A.S.T)training from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course LMS.101W.10W, 22-06-09 Completed Introduction to the GM LAAM
LMS training GENERAL MOTORS, Dammam, Saudi Arabia.
 Course VWGWM.C7W, 22-06-09 to 23-06-09 Completed global warranty
management system Training from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course VVC90.ABW, 27-06-09 Completed the Fundamental of Professional
of Service Consultant Training from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course PPSO3.P6W, 27-06-09 Completed the Customer Loyality Mind Set
 Course VCFCO, L6W, 28-06-09 Completed How to Build Customer
Enthusiasm Training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course VCFCO.F6W, 28-06-09 Completed Understanding the Value of
Customer Enthusiasm Training from GENERAL MOTORS, Dammam, Saudi
Arabia.
 Course 10208. 20W, 22-06-10 Completed 2009 YUKON/YUKON XL new
Model Features Training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Course 10208. 30W, 23-06-10 Completed 2009 ACADIA new Model Features
 Course 10208. 32W, 23-06-10 Completed 2009 SIERRA new Model Features
 Course 10208. 35W, 23-06-10 Completed 2009 TRAVERSE new Model
Features Training from GENERAL MOTORS, Dammam, Saudi Arabia.
 Additional 23 more trainings done & received certification by General
Motors.
2. Organization : AL YOUSUF MOTORS L.L.C
· Location : DUBAI (United Arab Emirates)
· Duration : 20 Nov 1999 to 20 August 2004.
· Designation : Senor Service Advisor cum Reception
. Supervisor.
· Country : United Arab Emirate.
ACHIEVEMENTS
 Got best employee of the month award from AL YOUSUF MOTORS L.L.C,
DUBAI,UAE.
3. Organisation : SRI DURGA AUTOMOBILES
. Location : NEW DELHI , INDIA

.Duration : 29 June 1996 till 20 Aug 1999
.Designation : Workshop Incharge .
TRAINING
 Course 97C10, 3-11-97 to 14-11-97 done basic course from DAEWOO
MOTORS INDIA PRIVATE LIMITED.
 Course 97DO5, 22-11-97 to 26-11-97 done diagnostic course from
DAEWOO MOTORS INDIA PRIVATE LIMITED.
 Course 98NMC08, 07-09-98 to 11-09-98 done new model course from
 Course 99A04, 19-04-99 to 29-04-99 done aggregate overhaul course from
.
Personal Details
· Name : SYED AMIR HASSAN
· Father’s Name : SYED ARIZ HASSAN
· Date of Birth : 28/09/1975
· Religion : Islam
· Nationality : Indian
· Marital Status : Married
· Language Known : English, Hindi, Urdu and Arabic.
Passport Details
· Passport Number : F 1636127
· Date of Issues : 19 - 03 - 2006
· Validity up to : 18 - 03 - 2016
· Place of Issue : RIYADH, Saudi Arabia.
Educational Qualification
· Passed HSE from St. Xaviers, Hazari Bagh in 1992.
Technical Qualification
· Passed 3 years Diploma Engineering in Automobile Engineering from Institution
of Motor Industries, Chennai in 1993 to 1996.
· Passed B.E in Automobile Engineering from Institution of Automotive Engineers,
Chennai in 1996 to 1998.
Computer Literacy

Operating system : Dos, Windows 97/2003, Windows 2000 XP
Networking : Windows 2003 Server
Web Technologies : HTML, DHTML, Front Page
Software : MS, Word, MS, Excel , MS.PowerPoint , kerridge
Declaration
· I hereby declare that all information mention above is true to the best of my
knowledge and belief.
Date : ____________________ _____________________
Place : ____________________ SYED AMIR HASSAN

RESUME OF SYED AMIR HASSAN

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