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Transforming Big data to Actionable Insights – Building Sustainable Differentiation
- 1. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
Transforming Big data to Actionable Insights
Building Sustainable Differentiation
MASTERCARD ADVISORS
December 2016
Dr. Sukanyya Misra
SVP, Mastercard Advisors
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- 2. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
2
©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
SOCIAL
BIG DATA
MOBILE
INTERNET OF THINGS
CLOUD
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- 3. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
3
SENTIMENT
RICHER
EXPERIENCES
DEEPER
MORE MEANINGFUL
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BRANDS
PEOPLEMERCHANTS
BANKS
FRIENDS
COMMUNITY
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- 4. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
4
Advanced Buyer Segments
Categorize Cardholders by
their Purchase Patterns to Infer
Motivations, Priorities, and
Preferences
©2016 MasterCard - No reproduction or sharing without express written consent of MasterCard
Spend Category Breadth
Spend
Intensity
HIGHLOW
HIGH
ADVANCED
BUYER
SEGMENTS
SMALL BIZ
OPERATORS
PRACTICAL
SENIORS
INFREQUENT
SPENDERS
PROFESSIONAL
TRAVELERS
AFFLUENT
NESTERS
EVERYDAY
SPENDERS
AUTO
TINKERERS
FUN
SEEKERS
CLICK-TO-
BUYERS
UPSCALE
PLAYERS
VALUE
SHOPPERS
ELITE
VACATIONERS
HANDYMEN
TRULY
WEALTHY
FASHIONISTAS
AFFLUENT
CONTRACTORS
CLUB STORE
GOERS
BIG-TICKET
CRUISERS
ACTIVE
LIFESTYLES
PET
PAMPERERS
NIGHTLIFERS
EDUCATION
FUNDERS
COMMUTING
PROFESSIONALS
SAVVY
SHOPPERS
- 5. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
5
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©2016 MasterCard - No reproduction or sharing without express written consent of MasterCard
- 6. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
KNOW YOUR CUSTOMERS
BETTER ACROSS
CHANNELS.
FI’s & Merchants rely on Mastercard Advisors
SMART DATA AND ANALYSIS TO…
MAKE RETENTION
A MAIN FOCUS
REWARD THEM FOR
BEING LOYAL AND
THEY WILL STAY
ACQUIRE NEW
CUSTOMERS
UNDERSTAND
YOUR
WALLET SHARE
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7
©2016 MasterCard - No reproduction or sharing without express written consent of MasterCard
Prescriptive
Insights
Predictive
Insights
Descriptive
Insights
Differentiators:
Technology Infrastructure
Real-Time Analytics
Expertise and People Practices
Speed of Execution
- 8. ©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard©2014 MasterCard - No reproduction or sharing without express written consent of MasterCard
8
Contact:
Sukanyya Misra
sukanyya.misra@mastercard.com
Learn more at:
www.mastercardadvisors.com/solutions
©2016 MasterCard - No reproduction or sharing without express written consent of MasterCard