1. RESUME
C/O – SURESH CHANDRA MITRA
34 NETAJI SUBHAS ROAD,
BUDGE BUDGE,
KOLKATA-700137
 9433386371
 E-mail: smitra3112@gmail.com
SOUMEN MITRA
Objective:
To develop a strong fundamental base of business operation by understanding
the basic activities, man-management, literally working with a team gaining
hands-on experience. To chart my career path based on my career needs and
interests which suit my skill sets, learning effectively, from the environment
and contributing to the growth of the organization.
Professional Experience:
 Professional with more than 13 years of experience in office administration,
front desk customer service, cash dealing, operation activities, preparing MIS,
imprest account, accounts maintaining and back office work etc.
 Having vast knowledge in AML – KYC rules, risk management, financial risk
and portfolio management.
Professional Qualification:
 Associate Diploma from Insurance Institute of India (III) in Nov 2010.
 Licentiate Certificate from Insurance Institute of India (III) in May 2009.
Current Working Experience:
Organization: Reliance Life Insurance Company Limited.
Designation: Customer Care Executive (Operations)
Experience: From July 2008 TO 18th
November 2015.
Responsibility:
1. Office administration & Operation Activities.
2. Cash receipting, cash management and petty cash handling.
3. Proposal form securitization and new business contract
creation.
4. Data entry, scanning and policy issuance.
5. Policy related customer servicing like query, request and
complaint.
6. Front to back office job maintaining.
7. Renewal and LIMRA persistency maintaining.
8. Customer and policy retention.
9. MIS reports maintaining.
10. Customer interaction and branch sales.
11. Handling the total banking formalities of the branch.
12. ARF processing and agent code creation.
13. Vendor creation and coordinate with them.
14. Different types of accounts maintaining.
15. Coordinate with TPA and other companies.
16. Coordinate with IT and other departments.
17. Keep a clear vision of expectation and transparency.
Prior Working Experience:
Resume of Soumen Mitra Page 1 of 2

2. From 23rd
September,2002 – 3rd
July, 2008 – worked as
Operation Executive in Abira Insurance Services Limited,
sister concern of Golden Trust Financial Services (GTFS).
Responsibility : Team handling, office administration, front desk customer
service, cash dealing, operation activities, quality checking, claim
processing, preparing MIS, branch petty cash handling, accounts
maintaining and coordinate with officials in different Insurance,
banking, mutual fund and other sectors.
Computer Proficiency:
 6 months “Certificate course in Financial Accounting System”
from Computer Training Institute - State Youth Centre,
Moulali from October 1999 to March 2000.
 6 months “Diploma course in Financial Accounting System”
from Computer Training Institute - State Youth Centre,
Moulali from April 2000 to September 2000.
 6 months “Certificate course in Internet Application” from
Computer Training Institute - State Youth Centre, Moulali
from April 2001 to September 2001.
 1 year “Post Graduation Course in information Technology”
from Regional Computer Center (RCC) Jadavpur in 2001- 2002.
IT Skills:
 Operating System : DOS, Windows, Unix
 Programming Language: C, C++, Visual Studio, and Java.
 Database: Oracle 8.0, MS Access, and Ms SQL Server, Fox Pro.
 Software: MS Office 2003, Sun Open Office.
 Accounting Package: Tally 5.4
 Knowledge in RDBMS, Data communication and networking,
OOPs, Web application and development.
PERSONAL DETAILS:
 Educational Background:
• 1995 – 1998 -B.Com. (Honors) - Calcutta University -
Kolkata, W.B. - Passed in 2nd Class with 56% marks.
• 1993 – 1995 - Higher Secondary (Class XII) - West Bengal
Council of Higher Secondary Education. - Kolkata, W.B. -
Passed in 1st division with 60% marks.
• On 1993 - Madhyamik (Class X) - West Bengal Board of
Secondary Education Kolkata, W.B. - Passed in 2nd division
with 56.56% marks.
 Summary of Personal Details:
• Date of Birth: December31, 1976
• Sex: Male
• Nationality: Indian
Reference:
1. Mr. Ratnadeep Roy, BSM (Operation) – Reliance Life Insurance Co Ltd, Ph -
9330001830.
2. MD. Kamal Uddin, Team Leader (Operations) – Reliance Life Insurance Co Ltd,
Ph – 9163474150.
(Soumen Mitra)
Resume of Soumen Mitra Page 2 of 2