ITIL Qualification Scheme
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The new ITIL qualification scheme with the 3 different focus areas: management and controlling, adopt and adapt, process activities and interaction
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ITIL Qualification Scheme
- 1. www.serview.de ITIL® QUALIFICATION SCHEME Foundation 3D 2C ITIL® Expert Practitioner ITIL® Practitioner 2D 3C Focus: management and controlling Focus: process activities and interaction Focus: adopt and adapt Service Offerings & Agreements Release, Control & Validation Planning, Protection & Optimization 4D 4D 4D 4D 4C 4C 4C 4C Operational Support & Analysis Service Transition Service Operation Continual Service Improvement 3C 3C 3C 3C 3C 3D 3D 3D 3D 3D Service Strategy Service Design IntermediateLifecycleStream IntermediateCapabilityStream Managing Across the Lifecycle 5C 3D ITIL® isaRegisteredTradeMarkofAXELOSLimited.CopyrightSERVIEWGmbH. D= Days C= Credits= Training = Title The ITIL® qualification scheme includes a credit system. This means that for each successful completion of an ITIL® exam (every training one exam) you receive a certain number of credits. Once you have at least collected 22 credits you get the ITIL® Expert title. The title ITIL® Prac- titioner is awarded to you, when you successfully pass the ITIL® Practitioner exam.