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5 Facts About Instant Invite : Your Cloud Reference Desk Awaits

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SCF Library

SCF implented Oracle Corporation-ATG Click to Chat service via the collaboration with Ask A Librarian with surprising results. This presentation was live at the FLA Library confernce in Orlando in 2011.

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5 Facts About Instant Invite Your Cloud Reference Desk Awaits Rhonda K. Kitchens, eLearning LibrarianState College of Florida, Manatee-Sarasota
1: Can Be Used in Many Environments ,[object Object],Website-- Not just yours. Libguides -- Library Support goes where the link goesPortals-- Take advantage of unique, existing infrastructures
2: Provides LIVE User Performance Support ,[object Object]
Makes relevant data, skills, knowledge and help available at the point of need
Provides “just in time” information/support,[object Object]
Serves as remote Reference Desk when physical Reference Desk at another location isn’t covered/is busy/doesn’t exist,[object Object]
Builds goodwill and confidence with students/users,[object Object]

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5 Facts About Instant Invite : Your Cloud Reference Desk Awaits

  • 1. 5 Facts About Instant Invite Your Cloud Reference Desk Awaits Rhonda K. Kitchens, eLearning LibrarianState College of Florida, Manatee-Sarasota
  • 2.
  • 3.
  • 4. Makes relevant data, skills, knowledge and help available at the point of need
  • 5.
  • 6.
  • 7.
  • 8.
  • 9. Real time interaction shows how users are actually using site/resources
  • 10. Development of ongoing online support and even mentoring opportunities with users
  • 11. Real life feedback on how users are lost and/or how they interpret navigation tools/content