1. Ryan Wilkinson
15 Marlborough Court, Newcastle upon Tyne, Tyne and Wear, NE3 2YY
Telephone Number: 0191 2710496
Mobile Number: 07858926072
E-mail: ryanwilkinson19908@gmail.com
Personal Statement
Currently I am working as a Barista with Costa Coffee which is the nation’s favourite coffee shop and the largest,
fastest growing coffee shop chain in the UK. This includes a wide range of daily activities including looking after
vast amounts of customers passing through the store, providing them with an excellent customer service
experience. I am a highly motivated and hardworking individual who is seeking an apprenticeship within the
engineering industry so that I can build upon my childhood dreams of becoming a Mechanical Engineer and start
of my life long career within this field of work.
Key Skills Experience Within Engineering
Personal Skills Achieved:
Excellent customer Service Skills
Self-Motivation and ability to take initiative
Experience of working under high pressure
Extremely adaptable to work environments
Excellent Team player and Teamwork skills
IT Skills & Experience (Word, Excel,
PowerPoint)
Reliable with Punctuation and Timekeeping
Quick learner, always willing to learn new
skills
Skills learned during education:
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Image formats (inc. gif, jpeg, png, bmp)
Image Resolutions
Motor Vehicle Servicing Experience:
Drain, Refill Engine Oil
Replacing Oil Filters and checking oil leaks
Checking, Replacing timing belt
Checking Radiator Condition
Check Cooling Seals etc.
Replacing, checking exhaust systems
Cleaning spark plugs correctly
Knowledge of various engines
Changing brake fluids
Knowledge of 2/4 wheel drive
Suspension
Bulb Replacement
Checking Clutch, Gearbox operation
& additional general MOT/Servicing skills
Employment History
Employer: Costa Coffee, Newcastle Drive-Thru | Moving to New Store, Kingston Park (Dec 2016)
From: December 2015 – Present
Job Title: Barista (Customer Service Advisor)
Professional, young and enthusiastic Barista, providing hundreds of customers with an excellent, warm and
friendly customer experience on a daily basis. It is vitally important that all customs experience nothing but the
best experience to ensure they return to the business. Recently provided the opportunity to move to a brand
new, larger Costa store to allow me to continue with my progression as a Barista and gain more skills within a
working environment.
Experience with and exposure to the following:
● Customer Service Delivery
● Being part of a team, and excellent team player
● Using initiative to ensure smooth running of store
● Money Management & Cash Handling
● Stock Organisation and Rotation
● Health & Safety awareness within a working environment
● Quickly Adapting to New Seasonal Products and Processes
● Experience with working under pressure and handling various personalised customer needs
● Ensuring efficient cleanliness is carried out at all times to meet hygiene standards

2. Employer: IGW Joinery & Building Services
From: September 2015 – Present
Job Title: Labourer
On a regular basis, I also help out with labouring duties within the family business which has also given be
excellent understanding of how different work industries operation. Getting this opportunity has given me the
opportunity to carry out and gain experience within a more hands on roll adding to my skills I have gained which
will assist my with my future career goals.
Experience with and exposure to the following:
● Customer Service Delivery
● Carry & Load Materials around site
● Load, Unload and correctly stock materials delivered to site
● Assisting with general maintenance, flooring, ceiling boarding etc.
● Carry out various cleaning, clearing duties
● Adhering to existing working practices, methods and procedures
● Health & Safety Procedures (Hard Hat, High Visibility Jackets, etc.)
Qualifications
EdExcel BTEC Extended Diploma, Level 2 | Vehicle Technology, Kenton School 2014 (Merit)
 Vehicle Engine Principles and Operation
 Vehicle Design & Operation of Vehicle Systems
 Routine Vehicle Maintenance Techniques
 Operation and Repair of Vehicle Braking Systems
 Inspection and Replacement of Vehicle Exhaust Systems
 & General Motor Servicing Skills
EdExcel BTEC Extended Diploma, Level 2 | Business Studies, Kenton School 2014 (Merit)
 Business Purposes
 Business Organisation
 Financial Forecasting for Business
 Starting a Small Business
 Marketing Plans
EdExcel BTEC Extended Diploma, Level 3 | Graphics & Illustration, Newcastle College 2015 (Pass)
EdExcel BTEC Extended Diploma, Level 2 | Information Technology, Kenton School 2014 (Distinction)
EdExcel BTEC Extended Diploma, Level 2 | Vehicle Technology, Kenton School 2014 (Merit)
EdExcel BTEC Extended Diploma, Level 2 | Sport, Kenton School 2014 (Pass)
9 GCSE’s including Maths & English, Kenton School 2014 (Grade A-C)
Interests
Within my spare time I have a keen interest in socialising with my friends, often attending various musical events
up and down the country due to my vast interest in various different music artists and genres. When not out
socialising at events or helping out with the family business i relax and enjoy gaming and competing with friends.
It has been a life-long dream to travel world and I feel engineering would give me the option to travel the world
carrying out various engineering roles, whether that be within the Special Forces, out on Oil rigs, or w orking
within engineering factories world wide.
References
Job References are available upon request.