1. Ryan Christopher Jones
12808 Kings Lake Gibsonton, Fl 33534
Cell: (813)230-0705; Email: ryancjones99@gmail.com
Education
 Webster University, St Louis, Mo 2015 M.B.A. Concentration Finance
 University of South Florida, Tampa, Fl 2011 B.S. Management
Proficiencies:
Microsoft Office Suite, Appro, Akcelerant, GUI, Titan, Meridian Link, Certegy, Hyperian, OnBase,
Episys
Key Accomplishments:
 Organizationally recognized by the Chief Executive Officer (CEO) of Suncoast Credit Union as an
outstanding employee
 Continuously earned a perfect score in customer service ratings
 Mentor in companywide “Mentor Me” program
 Helped establish the “Green Team” for Suncoast Credit Union in an effort to reduce the overall
carbon footprint of the company
 One of the original three analyst involved in the Lending Excellence Advocate Development program
at Suncoast Credit Union
 Helped lead the “All-team” effort at Suncoast Credit Union in an effort to stream line communication
efforts amongst different departments
Work Experience:
Suncoast Credit Union June 2013 - Present
Loan Analyst Manager
 Currently serves as a mentor in a companywide “Mentor Me” program
 Established work teams and provide guidance through Servant Leadership
 Oversee the daily operations of the Consumer Loan Analyst and Member Delivery Services
Departments (Outbound Call Center)
 Serves as a member of Loan Review and Real Estate Committee
 Increased the number of cross sales per analyst while streamlining processes and improving
efficiencies
Suncoast Credit Union
Sr. Loan Advocate March 2011 – June 2013
 Serve as a member of Loan Review Committee and a Member of the Lending Excellence Advocate
Development (LEAD) program
 Communicates daily with Indirect Dealers regarding loan decisions and assist in finding alternatives
when decisions are unfavorable
 Provide an open line of communication for front line and back office staff in a Help Desk capacity
Suncoast Credit Union
Members Contact Center Loan Analyst/Consumer Lending Trainer October 2005 - March 2011
 Established goals and training material for incoming loan trainees
 Trained and provided 60 day reviews on the progression of loan trainees
 Coached loan representatives and provided guidance on how to grow in lending and provide efficient
yet satisfactory member service
 Counseled members regarding difficult loan decisions while providing solutions and suggestions for
future loan requests
 Review other Loan Analyst recommendations and decision when appropriate while submitting more
difficult requests to the Loan Review Committee
Suncoast Credit Union
Members Contact Center Loan Representative June 2004 - October 2005
 Assisted members with inquiries regarding their loan request
 Loan “Buddy” for new hires