1. Ruth Preston
2519 NE 117th
St.
Seattle, WA 98125
206-841-9324
bijou65@gmail.com
Qualifications
I’m a dynamic, intuitive, and adaptable professional with more than 15 years of experience in writing, editing,
instructional design, and project coordination for a variety of audiences.
Software Skills
Microsoft Office 2010, SharePoint, TechNet, Product Studio, Help Producer, HTML.
Experience
Sublime Media, Seattle, WA
Instructional Designer (04/2012–02/2015)
• Develop online and instructor-led training for Fortune 500 clients, including video scripts, storyboards, job
aids, and other materials.
• Provide developmental edits of storyboards for online training.
• Write company marketing materials and website content.
• Copy edit net-new instructional collateral.
Microsoft/Northwest Connection Services, Inc., Redmond, Washington
Senior Technical Editor/Content Architecture PM, Office 365 Presales & Retention/Field Enablement (10/2011–
03/2012)
• Wrote new articles for a knowledge base used by sales and customer service personnel.
• Provided developmental edits and rewrites for agent-facing KB articles.
• Edited field-facing articles, newsletters, and updates for Office 365 Field Enablement.
• Managed Presales and Retention SharePoint site.
Microsoft/Xtreme Consulting Inc., Redmond, Washington
Senior Technical Editor, MSIT Technology Office (10/2010–6/2011)
• Responsible for editing a variety of internal IT communications relating to the MSIT Standards Review Board
(SRB) and Architecture Review Board (ARB), including Web/portal content, announcements, presentations,
process documentation, instructional materials, specifications, newsletters, board meeting recaps, and e-mails
that were exposed to a broad internal audience.
• Provided IT managers with the editorial support to develop clear, effective communications that improved
client satisfaction and program effectiveness.
• Established, documented, and maintained editorial standards and best practices.
• Drove editorial excellence; ensured relevant, compelling content, with client-oriented messaging and clear
calls to action when appropriate.
• Managed SRB SharePoint site.

2. • Proactively recommended and implemented content strategies and best practices mapped to the Microsoft IT
mission and commitments and branding/visual identity.
Technical Editor (4/2010–10/2010)
• Edited, researched, wrote, and updated technical documentation for a variety of Microsoft clients.
Pultorak & Associates, Seattle, Washington
Content Architect (7/2009–4/2010)
Edited, wrote, and oversaw projects for an IT service management consultancy.
 Designed and edited IT training and curriculum materials, focusing on
 Training strategy
 Curriculum and program gap analysis
 Needs assessments and evaluation studies
 Curriculum and job design
 Learning program management
 Organizational change leadership
 Skills development and performance support
 Edited and wrote IT service management content for Microsoft and other clients.
 Responsible for writing and developmental editing of MOF (SA-MI) expansion materials such as Getting
Started with MOF and Management Review documents.
 Wrote Getting Started guide for SA-SC team.
 Worked with SMEs and a Philippines-based production crew to meet tight deadlines, coordinate scheduling,
ensure accuracy, and incorporate reviewer feedback.
Microsoft/Volt, Redmond, Washington
Technical Writer III, Microsoft Operations Framework (9/2008-7/2009)
Primary writer on Solution Accelerators team that created a new service management life cycle for IT professionals
(see Technical Writer II information below). Responsible for companion guides and other materials that support
and expand the original MOF 4.0 IP.
Microsoft/Volt, Redmond, Washington
Editor II, Solution Accelerators-Management and Infrastructure (SA-MI) (3/2008–6/2008)
Provided developmental, mechanical, and copy edits for Infrastructure Planning and Design guides and other
Solution Accelerators documentation.
 Worked with SMEs, program managers, and content publishers on downloadable technical guides aimed at
an IT pro audience.
 Ensured that documentation reflected Microsoft’s product, content, grammar, style, and legal regulations.
Technical Writer II, Microsoft Operations Framework (10/2007–3/2008)

3. Primary writer on team that developed 600 pages of content in under five months to create a new service
management life cycle for IT professionals. Worked with content experts around the world and with a variety of
writing styles. Ensured a common voice and clear, understandable, and useful information for target audience.
Covered such complex subjects as governance, risk, and compliance and alignment to business strategies. Met
extremely tight timelines—produced work quickly.
• Worked with variety of styles; enforced MSTP and other standards.
• Worked amenably in a fast-paced, intense, competitive environment.
• Made complex concepts clear for target audience.
Charles Schwab, Inc. Corporate Data Center, Phoenix, Arizona
Resourcing Analyst (2001–2002)
Scheduled and resourced work coming into the Schwab Data Center’s Integration and Implementation (I&I)
group. Worked with I&I’s clients to determine their needs, timelines, and project dependencies.
• Identified and coordinated resources from I&I group, Design & Engineering, Operations, and outside
vendors.
• Acted as liaison between Data Center resources and internal client groups (brokerage and investment
support).
Editor/Technical Writer (1999–2001)
Edited, wrote, and designed technical documentation for one of the world’s largest corporate data centers.
• Participated in long-term project for Storage Management group; produced two 300- page guides and
approximately 100 procedures.
• Edited and rewrote ten operations turnover documents for the Services for Investment Managers group.
• Wrote multiple versions of a user guide for the Problem Management group.
• Wrote more than 100 online procedures for Mainframe Operations group.
• Created marketing and metrics presentations (PowerPoint plus accompanying literature) for management
group.
• Wrote articles for Data Center web site.
• Created a style and usage guide for the Corporate Data Center.
Landor Associates, Seattle, Washington
Copy Editor/Writer(1996–1999)
Provided mechanical, substantive, and developmental edits for Microsoft retail packaging; wrote copy for clients in
Microsoft’s BackOffice group. Worked with clients and account managers to ensure that packaging components
reflected Microsoft’s product, content, grammar, style, and legal regulations.
• Led editing team on packaging for BackOffice and Windows products.
• Attended client meetings, disseminated information to both the editorial team and the electronic
production group, and delegated workload.
• Prepared products for localization.

4. • Wrote and edited case histories and other marketing pieces for non-Microsoft clients, including ARIS
Consulting, Corbis, and Bert Grant’s Ales.
Certifications
ITIL Foundations, June 2008.
Education
Bachelor of Arts in Public Relations, Pacific Lutheran University, Tacoma, WA.

5. References
David Linder
President
Sublime Media
Seattle, WA
david.linder@sublimemedia.com
206-381-5820
Phil Stafford
Director of Global Accounts
Meadwestvaco
Seattle, WA
206-295-6320
philip.stafford@mwv.com
Kirk Kriskovich
Technical Account Manager
Sublime Media
Seattle, WA
206-381-5820
kirk.kriskovich@sublimemedia.com