Ojt handout 2017 sarrosa

Training Rules:
1. Listen
2. Refrain from talking
3. No Cellphones

If you have
questions or
concerns
Please raise
Your hand

Company History
September 1996
TSC Apartment conducted a
ground breaking ceremony
March 21, 1998
Sarrosa gained it's name
in the hotel industry
June 10, 2009
The management introduced
Sarrosa North

Having high regard with their lineage, the
management named the building after their
parents, CeSAR and ROSA.
SARROSA

Sarrosa offers 2 types of
accommodation: HOTEL
ACCOMODATION for short-term stay
and the RESIDENTIAL SUITE for long-
term stay.

It has an existing one hundred ninety hotel
rooms (190)
and Forty Seven (47) Residential Suites;
With a total of two hundred thirty-seven (237)
rooms
112 rooms –
Sarrosa South
125 rooms –
Sarrosa North

SOUTH WING
●3 Studio Type Rooms (STU)
●10 Standard Rooms (STD)
●21 Superior Rooms (SUP)
●20 Deluxe Rooms (DLX)
●9 Junior Suites (JSS)
●9 Executive Suites (EXE)
●32 Two-Bedroom Suite
●8 Three-Bedroom Suite
NORTH WING
●1 Presidential Suite (PRES)
●36 Grand Superior Suites (SUP)
●58 Grand Deluxe Suites (GDLX)
●10 Family Suites (FSU)
●8 Sarrosa Suites (SSU)
●12 Grand Family Suite (GFSU)
(4 – Seven-Bed Suite)
(8 – Ten-Bed Suite)

The Grand Ballroom
It consists of:
-Ruby
-Garnet
Turquoise
Aquamarine

Sarrosa North Sarrosa South
Tanzanite (10th floor) Sapphire and Emerald (5th
floor)
Grand Ballroom (2nd floor)
-Ruby
-Garnet
-Torquiose
-Aquamarine
Peridot (Ground Floor)
Amethyst (Ground Floor)
Boardroom (Ground Floor)
Other Hotel Amenities

Hotel Facilities & Directory
SARROSA
SOUTH
Lower
Basement
Parking Area
Accounting
Office
Finance Office
HR Office
IT Office
Maintenance
Office
Upper
Basement
Parking Area
Annex Area
Parking Area
Associates
Locker Room
Associates
Canteen
Receiving Area/
Associate's
Entrance Area

SARROSA SOUTH
Ground Floor
Hotel Lobby
Front Office Counter
Safety Deposit Room
Business Center
Citidine Restaurant and
Coffee Shop
Sales and Marketing Office
Resident Manager's Office
Hotel Clinic
Guest Rest Room
Associates Rest Room
Second Floor
Guest Rooms
( 200 – 221)
PWD Room

SARROSA SOUTH
Third Floor
Guest Rooms ( 300
– 320)
PWD Room
Fourth Floor
Guest Rooms ( 400- 420)
PWD Room
Fifth Floor
Guest Rooms ( 500-
502)
Gym
Indoor Swimming
Pool
Guest Washing
Area/ Shower Room
Sapphire Function
Hall
Emerald Function
Hall
Preparation Room
Sixth to Ninth Floor
Residential Suites

SARROSA NORTH
Lower Basement
Parking Area
Associate's Rest
Room
Upper Basement
Zircon Function
Room
Parking Area
Ground Floor
Hotel Lobby
Grand Staircase
Board Room
Peridot Function
Hall
Amethyst Function
Hall
Housekeeping
Department
Guest Rest Room
Annex Parking Area

SARROSA NORTH
Second Floor
Doña Rosa Grand
Ballroom
( Aquamarine, Ruby,
Garnet and
Turquoise Function
Halls)
Preparation Room
Guest Rest Room
Third Floor
Guest Rooms ( 321 –
339)
Fourth Floor
Guest Rooms ( 421-
439)
Veranda
Fifth Floor
Guest Rooms ( 521-
539)
Veranda

SARROSA NORTH
Sixth Floor
Guest Rooms ( 621-
639)
Veranda
Seventh Floor
Guest Rooms ( 721-
739)
Veranda
Eighth Floor
Guest Rooms ( 821-
839)
Veranda
Ninth Floor
Guest Rooms ( 921-
939)
Veranda
Tenth Floor
Guest Rooms
Presidential Suite
Tanzanite Function
Hall
Sky Garden
Preparation Room

●
The hotel is located at :
F. Cabahug corner President
Quirino Streets, Villa Aurora,
Kasambagan Cebu City.
●
Only 15 minutes away from
the
airport and the industrial
zones
of Mactan & Mandaue,
and 10 minutes from
nearby shopping malls and
other business and financial
centers

VISION
MISSION
To be a globally competitive market leader in
the hotel industry that provides personalized
high quality service to attain comfort and
convenience for the full satisfaction of
customers.
Sarrosa International Hotel and Residential Suites firmly believes
that full satisfaction of customers can be attained through our
active participation in providing quality service. Our success
depends on our commitment, competence and dedication towards
our duties and responsibilities.

MISSION
OBJECTIVES
Management
1. To earn good financial returns
2. To establish strong market presence
Customers
1. To satisfy customers with quality food,
facilities and services
Associates
1. To satisfy our associates by providing
competitive
salaries and benefits
2. To establish good and harmonious working
relationship
3. To provide an avenue for growth and
development

ONE GOD, ONE DREAM, ONE
FAMILY, ONE COMPANY
It is always our dream to work as one big family, put
our Company and people in good plight, be one of the
best in the industry, minimize cost and increase revenue
through unity, hard work, good camaraderie, well
disciplined, God-fearing and with owner's mentality.
With these, we will truly achieve OUR ONE DREAM.
OUR COMPANY SLOGAN

Bringing out the potential in you.
Being the BEST of the BEST
Go The Extra Mile

Upholding good moral values in developing a
truthful rendering of work towards
customers and fellow associates.
Honesty is always the best policy!
Integrity

Working hand in hand as potential individuals
that promote quality service in achieving directive
goals.
Teamwork

The enthusiasm to work and the dedication to serve
guests, fellow associates, and the management.
It should be the reason why we serve our guest.
Passion

Allowing every individual to grow
professionally to their fullest potential.
Grow

Getting things done
The promptness of work that contributes to a more
efficient and effective working environment.
Not later, not tomorrow, but NOW!!!
!NOW

Is always our aim!
Being able to respond to the call of work promptly
in order to attain a problem free working environment.
Be proactive.
ZERO PROBLEM

THE DIFFERENT
DEPARTMENTS AND
SECTIONS HEADS

Board of DirectorsBoard of Directors
Resident Manager
Front Office
Manager
F&B
Manager
Sales &
Marketing
Manager
Housekeeping
Manager
Finance
Manager
Accounting
Manager
HR
Manager
Executive
Chef
F & B
Supervisor
Captain
Waiter
Executive
Chef
IT/
Graphics
Maintenance Security
Administrator
Assistant
Finance
Manager

THE OPERATIONS
DEPARTMENT
l
Front Office Department
l
Sales and Marketing Department
l
Housekeeping Department
l
Food and Beverage Department
l
Maintenance Department

Mr. Alejandro A. Perocillo III
“Sir JP3”
Resident Manager
OPERATIONS DEPARTMENT
Mr. Kevin Roble
“Sir Kevin”
Night Operations Officer

MS. CHARILYN JANIER
“MISS CHA”
SALES AND MARKETING OIC
MR. DIONISIO ROSALES
“SIR JUN”
MAINTENANCE SUPERVISOR
MS. ELLEN ISRAEL
“MISS ELLEN”
FRONT OFFICE MANAGER
MS. BETHANY GIMENA
“MISS BETH”
HOUSEKEEPING MANAGER

FOOD AND BEVERAGE
MR. MANUEL ESPINA
“CHEF ESPINA”
F & B CONSULTANT
MR. GLENDO LOMOLJO
“CHEF GLEN”
EXECUTIVE CHEF
MR. LOWELL ADOLFO
“SIR LOWELL”
CAPTAIN WAITER
MR. JOMERITO PARAISO JR
“SIR JR”
BANQUET OIC
MR. ALEJANDRO LACARON
“SIR AL”
FOOD & BEVERAGE OIC

THE FINANCE
DEPARTMENT
Accounting Section
and
Treasury Section

MS. SHIRLEY TAN- BARIL
“MISS SHIRLEY”
FINANCE MANAGER
MS. HIELYN M. FERNANDEZ
“MISS HIELYN”
ACCOUNTING MANAGER
MS. MICHELLE LO- TAN
“MISS MICHELLE”
ASSISTANT FINANCE MANAGER

THE ADMINISTRATION
DEPARTMENT
●Human Resources Section,
●Security Section,
●IT Section

MR. JOEL M. ARIÑO
“SIR JOEL”
SECURITY ADMINISTRATOR
MS. MARIA RUNETTE RICO
“MISS RUNETTE”
HR MANAGER
Ms. ROSEANN MARIE JULVE
“MISS ROSE”
TRAINING OFFICER/HOTEL NURSE
MR. MOZART BULLICER
“SIR MOZART”
IT OFFICER

Work
Schedule
To establish work schedule responsive to the
condition prevailing the work place, with due
emphasis on maximum utilization if time.
1.a. Regular Working Days- Monday to Saturday for
the back office and support staff except for those
declared by law or by the company as holidays or
non- working holidays. Working hours are as follows:
Human Resources 8:00am - 5:00 pm or
9:00 am – 6:00 pm
Accounting and Finance 8: 00 am – 5:00 pm or
9: 00am – 6:00 pm
Sales and Marketing 8: 00 am – 5:00 pm or
9: 00am – 6:00 pm

1.b. Monday to Sunday for the Operations Department with
one (1) rest day within the week as specified in their
weekly/ monthly shifting schedule.
Front Office 6: 00 am – 2:30 pm
8:00 am – 5:00 pm (T.O,
Reservations)
9:00 am – 6:00 pm (Driver)
2:00pm – 10:30 pm
10:00 pm- 6:30 am
Food and Beverage - 6: 00 am – 2:30 pm
2:00pm – 10:30 pm
10:00 pm- 6:30 am
Housekeeping 6: 00 am – 2:30 pm
8:00 am – 5:00 pm (Laundry /
Linens In-charge)
2:00pm – 10:30 pm
3:00 pm – 12:00 mn (Houseman)
10:00 pm- 6:30 am

Holidays – Skeletal Work force shall be set up and
overtime should be approved at least a day before
the holiday.
Hotel Operations- the Hotel operates 24 hours a
day and 365 days in a year.

HOW TO COMPUTE OJT TIME
1. Subtract the last time out of the day and the
first time in of the day
2. Compute the consumed break time by
subtracting the time in and time out in the
afternoon
Example: Duty Time (8 AM – 5 PM)
TIME IN TIME OUT TIME IN TIME OUT
7:55 AM 12:00 NN 12:30 PM 17:02 PM
Computation:
17:00 -since duty hour is until 5 PM (17:00 in
military time) only. Do not include the
extra minutes unless it is counted as
overtime or it is 30 minutes above
considered as break.
-8:00 -always use the time in based on the
duty schedule regardless if he or she
_____ came in early
9:00 (Total number of hours rendered)

Next step is to subtract the time in and out
during the break in order to get the
number of minutes or hour used during
break time.
12:30
- 12:00
______
30 (this means only 30 minutes was
used of the given 1 hour break time
In subtracting the break time, refer to the
table below for the corresponding
deduction to the number of hours
rendered
NUMBER OF MINUTES CORRESPONCING
DEDUCTION
1-15 .25
16-30 .50
31-45 .75
46 – 1 HOUR 1

Since the accumulated break time is only
30 minutes, the corresponding deduction
for the break time would be 0.50.
Subtract the total hours rendered in a day
to the corresponding deduction based on
the accumulated break time.
9:00 – 0.50 = 8.5 (Total Number of Hours)
Note:
In case of late / tardiness, deduct the
number of minutes late to the total number
of hours. Refer to the table on the
previous slide for the corresponding
deduction.
Example: Time in – 8:05 deduct .25 to the
total number of hours (refer to
table)

Schedule of DTR Computation will
be every:
15th
and 30th
of the month. If 15th
and
30th
falls on a Sunday or Holiday
schedule will be on the following
day.
All on the job training students are
required to bring their DTR/ Time
cards at the HR office for
computation.

REMEMBER:
1. Associates/practicums should not leave his/
her post without a reliever.
2. He has to endorse all work in process and job
orders to the staff on the next shift.
* In case he leaves his post without a reliever
or proper endorsement, he will be liable for
untoward incident that may occur due to his
abandonment or negligence.
* Management has the right to change, alter or
amend the work schedule as the need arise.

Attendance:
Everyone is expected to report for work on time. A
practicum must render eight (8) hours duty. For this
reason, all practicums are required to log in and out
using the time cards every time they go in and out of
the hotel. Further, to have an easy monitoring of the ins
and outs of practicums, entrance and exit is restricted
only in the receiving area, where the time card is
located.

Under time
A practicum who wish to leave early due to
sickness or emergency must ask permission from the
immediate supervisor and HR OJT in charge.

Overtime
Overtime is defined as work extended by a
practicum beyond the scheduled duty hours.
Rendering an overtime work should be at least one (1)
hour and a maximum of four (4) hours under normal
conditions to maintain the desired level of productivity.
Under critical conditions may exceed the requirements.
Practicums who wish to render overtime work
shall secure a OJT Request for Overtime Work
(ROW) form from the HR Department. It should be
filed and duly approved by the immediate superior and
department head. Overtime form should be filed
within 24 hours before or after the date of overtime.

OVERTIME (OT)
Overtime should be requested and should be approved by Immediate
Supervisor and HR.
Overtime forms should be submitted in the HR office
24 hours before or after the date of overtime.
Overtime without approved forms will be
considered void.

ABSENCES AND LATES
Absences should be coordinated with
HR and Heads
with a written consent

For absent related to vacation or
special events:
A practicum should write a letter five (5)
days before he/she will be absent with the
approval of the department head and the
OJT in charge or human resource staff.
For absent related to
sickness/illness/emergency
cases:
The practicum shall inform the immediate
head/OJT in charge or human resource staff
through text or call about present condition.
Two (2) days absent or more will require a
medical certificate with complete details.

Off- duty practicums who wish to visit the hotel
should seek prior approval from their immediate
superiors. Students on day off are required to
wear either school or ojt uniform if there are
transactions made with HR staff.

Tardiness
All practicums are expected to report to
work on time. However, if he arrives for work
beyond his scheduled reporting time is
considered tardy.
The number of minutes tardy is subject to
duty time adjustment.
1-15 minutes = 0.25 minutes
46- 60 minutes – 1 hour

3 Absences
4 Lates in a
month
=SUSPENSION
FOR OJTs

DECORUM AND BEHAVIOR
All practicums are expected to
in their best behavior at all times

An atmosphere of silence should be
maintained inside offices, hallways,
staircases and other working areas
especially those where transactions
with our clients and guests
Silence

A practicum is expected to conserve
energy by being responsible in switching
off lights, A/C and other equipments when
not in use. Also helps conserve water
by turning off faucets that are not in use
and reports to the proper authorities
concerns such as leaking faucets and etc.
CONSERVE RESOURCES

Use of Computers – personal computers
are to be used
exclusively for business purpose unless
authorized otherwise.
Permission will be given for the use of
personal computer
for non-business matters upon the approval
of GM/RM or
Department Managers.

Personal telephone calls, either incoming or
outgoing,
can interfere with work, thus should be
limited.
USE OF
TELEPHONES

USE OF ELEVATORS
You can use the elevators
if you are bringing heavy load
4 floors up
5 floors down
Front elevators for guests
should not be used by the
associates/practicums

Hotel Services and Facilities
●
First come, First- served basis should be
observed in all hotel services and facilities.
If necessary, queues should be formed to
allow a more orderly and speedy service; i.e.
buying food at the canteen, logging in and
out at the receiving area and getting of water
at the canteen area

USE OF COMFORT
ROOMS
Comfort rooms designated for associates and practicums
are located in the lower basement and in the
ground floor.
Comfort rooms for guests should not be used by the
Associates and practicums.

If you are sick and when you
are not feeling well,
inform the HR so you can be
allowed
to rest in the clinic or be sent
home to rest.
Clinic

COMPANY
POLICIES AND
PROCEDURES

Conditions of
Work:
Practicums should take special interest on their
appearance to make a good impression to the
customers.
1. Our uniform is our identity. Wear it with pride.
2. Our nameplate is a part of our
uniform. Thus it should be worn at
all times.

ALWAYS WEAR COMPLETE
UNIFORM
WITH NAMEPLATE
FOR BANQUET, CITIDINE, AND FRONT
OFFICE UNIFORM

REQUIRED UNIFORM FOR HOUSEKEEPING
BOTH MALE AND FEMALE
Hairnet should be worn at all times
WITH NAMEPLATE

Hairs should be kept
clean and tidy. No
loose or hanging
hair. Hair nets are
required on the
course of duty.
Clean hair cut for
the male associates
should not exceed
the ear-line.
Sporting a
mustache, close to
bald head and
wearing of earrings
is strictly
prohibited.
PRESCRIBED HAIRCUT

Make- up – all female
practicums should wear
light make up. It should be
applied moderately for a
natural look.

STAY CLEAN AND STAYSTAY CLEAN AND STAY
HEALTHYHEALTHY
●No long and
colored nails
●No beard and
moustache for men
●No excessive
putting of gel
●Do not wear all black clothes from Monday
to Sunday!
Hygienic traits – all practicums should
follow proper hygiene and correct body
odors.

Wear the prescribed clean black shoes. Female
associates should wear at least 1 inch heel.
Wearing of stockings is a must.

WEARING OF RUNNED STOCKINGS
IS STRICTLY PROHIBITED.

7. Posture – maintain good posture,
avoid slouching.

Things you must not do.
Strictly Prohibited!

●Punching of other practicums DTR or
other associate's time card
●Unauthorized alteration or falsification
or forging of documents
(DTRs, Performance Evaluation Forms, Etc.)
Strictly
Prohibited

Wearing of short pants, demin jeans, sleeveless
blouse, sando and all black clothing is
prohibited on work days.
Strictly
Prohibited

Receiving private visitors during working hours is
prohibited, unless permission was given by the
department supervisor on emergency cases.
Strictly
Prohibited

Sleeping while on duty
Strictly
Prohibited

Drinking of alcoholic beverages before
and while on duty
Strictly
Prohibited

Strictly
Prohibited
Using, distributing, possessing, selling
or reporting to work under the influence
of illegal drugs

Strictly
Prohibited
Leaving post to take pictures with
Famous celebrities

Eating of leftover foods
You can eat in the cafeteria
during your breaks
Strictly Prohibited

Using of cellphones while on duty and
bringing of personal belongings inside the
hotel premises.
You can leave your things in the locker
room.
Strictly
Prohibited

Dining with guests is Strictly Prohibited

Inflicting bodily harm to fellow students or
even to associates and guests.
Strictly
Prohibited

Intriguing or making false statements
Strictly
Prohibited

Using of indecent/obscene language
Strictly
Prohibited

Joining guests and clients in their room.
Strictly
Prohibited

Damaging of company property.
Strictly
Prohibited

Unauthorized possession of deadly weapons
Strictly
Prohibited

Smoking is prohibited
within the hotel
premises.
Strictly
Prohibited

Unauthorized entry/exit from
restricted areas.
Strictly
Prohibited

Improper disposal of food and drinks.
Strictly
Prohibited

Loitering in the hotel premises is prohibited.
Unless ordered by immediate Supervisor in
the completion of assigned task.
Strictly
Prohibited

Wearing of loop earrings and excessive accessories
is not allowed.

1. Secrecy of Business Affairs
Never divulge, communicate, publish or cause to publish
any document, photograph or give any interview, broadcast
on any matter which concerns the hotel without prior
approval of Hotel Management
2. Guest Information
2.a. Giving out any information about the hotel's guest
is prohibited.
- don't divulge the name and room number of one
guest to another
- refer inquiries to the front office management
2.b. Entering guest's room is prohibited unless
authorized. If you have to,
in the course of your duties, first knock on the door
and identify yourself before entering.
CONFIDENTIALITY

CONFIDENTIALITY
Opening the guest's room door for anyone is
prohibited. If the guest had lost his/ her key, never
open the door for him/her unless you can positively
identify him or her as the occupant of the room.
2.d. Never give out a key without positively
identifying the guest with the guest registration.
2.e. Never leave out keys at the Front Desk. Always
keep the room keys off the desk. If you find a key, turn it
over to your supervisor.
3. Employee Information
Giving out information about other associates is
prohibited specifically Board of Directors, their names,
addresses and phone numbers. Any inquiries about them
should be referred to the Human Resources Department.

TYPES OF
DISCIPLINARY ACTIONS
AND OFFENSES

Disciplinary actions were progressively applied
depending on the gravity of the offenses with the
associate's entire record and performance taken into
account.
A. VERBAL
WARNING
Refers to the formal discussion/oral reprimand by the
immediate supervisor with the associate concerned
about the problem, where specific date and time, and
subject of the discussion are recorded for future
reference. The counseling is done in private with proper
documentation for future reference.
B. WRITTEN
WARNING
This refers to the written reprimand by supervisor when
corrective effort to rehabilitate fails. Written warning must be
discussed thoroughly with the associate concerned. The
associate then, shall sign the warning to signify confirmation
that it has been discussed with him/her. If the associate does
not sign, it must be noted in the warning and have it witnessed
by somebody. Then the original copy will be
given to the employee.

This refers to the compulsory, temporary absence from
duty by an associate on a non-pay status which may be
imposed as a penalty for significant misconduct or
repeated infractions, and for the associate to reflect if
he/she can still reconcile with the desired behavior. The
number of days of suspension is based on the seriousness
of the offenses.
This is the most serious form of discipline and will be
resorted to only when all other attempts top correct the
misconduct of the associate has failed except in those cases
where immediate dismissal/discharge is specifically
provided for.
D. DISMISSAL DISCHARGE
Immediate dismissal/discharge as disciplinary action for
the first violation has been provided in serious cases as a
means of self-protection not only for the company
but also for fellow associates.
C. SUSPENSION

Security Reminders
●
All associates will undergo frisking upon
exit from the hotel premises. Security
Guards in the receiving area will conduct
full body frisking. Male associates will be
asked to raise their pants to check socks
and shoes
●
Company items, equipments and forms
brought outside the hotel will be
accompanied with an Article pass duly
signed by the department head.

●
SMILE
●
GO THE EXTRA MILE
●
INTEGRITY
●
TEAMWORK
●
PASSION
●
GROW
●
NOW
●
ZERO
PROBLEM
So, Remember!

Ojt handout 2017 sarrosa

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Ojt handout 2017 sarrosa

Similar to Ojt handout 2017 sarrosa (20)

Recently uploaded

Recently uploaded (20)

Ojt handout 2017 sarrosa