1. P.O. Box 331
Vega Baja, P.R. 00694
Ph:(787) 599-4594
rolando.rivera76@yahoo.com
ROLANDO RIVERA
Objective Pursuing a challenging position utilizing my technical/management
experience, public relations and troubleshooting skills, and at the same
time be part achieving the company goals and where opportunity for
professional development is available.
Experience 07/2012 – Present MultiServicios Inmigración Vega Baja PR
Preparation of documentation for US Residence immigrant.
06/2011 – 07/2012 World Cargo Solutions Carolina, PR
Customer Service Representative
 Domestic and International freight import and export documentation.
 Coordinate pick-ups and deliveries of merchandise worldwide.
Federal and local documents preparation.
2003 – 04/2011 UPS Caguas, PR
Quality Assurance Specialist
 Liaison between customer and Company
 Problem solving
 Research, tracking, trending and analysis of issues using CAPA
system.
 Inspect and receive all material in SAP System making sure there is
no mixed lots, damage material, etc.
 Keep record and maintain metric of inventory and troubleshooting,
KanBan report. Sending report to all suppliers and clients.
 Keep tracking of issues-Root cause analysis.
 Guide and oversee the overall Quality Program.
 CGMP Oriented training all personnel in all SOP’s, WI’s, cGMP.
 Interface with client and Operation Manager to ensure regulatory
compliance.
 Establish/revise/create/implementation of SOP’s WI as needed,
problem solving, research, tracking/trending and analysis. Deliver
quality/regulatory related training modules to warehouse staff.
 Conduct internal QA inspections and audits to assure that quality
system is in compliance with the established quality system
requirements and to determine the effectiveness of the QA system.
Correction actions shall be taken when necessary. A report of each
quality audit shall be made. Host corporate compliance audits
and/or FDA inspections.
 Research, tracking, trending and analysis of issues using CAPA

2. system, corrective action preventive action. Reviews and approval
of CAPA’s related to product/process activities in track wise system.
 QA lead in Warehouse validation (IQ,OQ,PQ). JOLI Warehouse.
 Keep record and maintain metric of inventory and troubleshooting
KanBan report. Sending report to all suppliers and clients.
 Ensuring that all API’s (Active Pharmaceutical Ingredients) are of the
quality required for their intend use and that quality systems are
maintained.
2001-2003 UPS-SCS Carolina, PR
Customer Service Representative
 Domestic and International freight import and export documentation.
 Coordinate pick-ups and deliveries of merchandise worldwide.
 Federal and local documents preparation.
1998-2001 Swiss port of PR Carolina, PR
Cargo Department Supervisor
 Customer service representative.
 In charge of cargo agents.
 Work with nominees, action plans, deposits of cash, work under
pressure.
1993-1998 Motorola of PR Vega Baja, PR
Senior Quality Assurance Process Auditor
 In charge of a group of quality auditor, which are responsible for
conducting audit to the production lines.
 Responsible for the quality of beepers, electronic boards, batteries,
phone cell and all finish goods produced in the facility.
 Conduct presentations, conferences, quality process meetings,
using charts, and reports, ensure that the product meet the quality
standard parameters.
 Conduct random QA audits to personnel and management.
 In charge of creation/implementation of SOP,s/WI,s/cGMP and
training all personnel including management and new personnel.
 Safety first team leader
Academical
Background
February 2006 PVRS Facility/CS Validation certification
1984-1989 Recinto Universitario Mayaguez Mayaguez, PR
 Mechanical Engineering (90 credit approved).
Achievements
 QA lead in the JOLI Warehouse validation process (IQ,OQ,PQ).
Cost improvement in thousands of dollars in power.
 Establish the MKT calculation to conduct improvements in the

3. temperature and RH ranges.
 Conduct meetings and focus groups between clients and suppliers
to improve time in deliveries and quality of the component materials
and finish goods.
 Achieved 100% resolution and documentation of open CAPA’s.