2020 Professional Bio

1. ROGER L BRATHWAITE
Technology Solution Planning Manager
ITSM Architect | Consultant, Southeast Region
1
Roger Brathwaite is a ServiceNow Technology Solution Planning Manager, that is a versatile
enterprise ITSM architect and information systems leader with a deep-rooted passion for
analytical problem solving and many years of experience delivering superior organizational
development, costs savings and revenue maximizing solutions across multiple industries.
Skilled in strategic planning, management consulting, operations management, application
development, technology implementation and project management. Outstanding communicator
with a natural ability to forge collaborative relationships with external stakeholders.​
Primarily responsible for providing expert level business and technical solution consultancy
during the pre-sales process in support of the sales personnel, PMO and delivery; principally
through proposal production, request for information, ServiceNow product demonstrations and
the scoping and delivery of in-depth proof-of-concept. Provided thought leadership in strategic
direction for enterprise implementation of the ServiceNow platform using ITSM, ITOM, HRSD,
ITBM, CSM, FSM, SAM, GRC, SECOPS, Predictive Intelligence and NOW Platform.
Professional Background Senior Program Manager, IT Service Management Manager
Responsible for strategic architectural planning, using waterfall, scrum, and agile project
management, lean, continuous improvement, KPI optimization, vendor relations and talent
development. Lead architect for ServiceNow ITSM process functions, including
implementation of Incident, Problem, Asset, Configuration (CMDB), Change and Release,
Request, Knowledge, SLA and Service Catalog. Lead Transition Manager for BMC
Remedy Solutions to a cloud based ITSM Solution (ServiceNow).
Principal Consultant & Enterprise IT Architect
Responsible for strategic architectural planning, infrastructure integration, software
application development, SOP development, ITIL process development and optimization,
vendor relations and client training. Lead architect for BMC Remedy ITSM process
functions, including implementation of Service Desk, Incident, Problem, Asset, Change and
Release.
Senior Solution Design Director / Asset Management Director
Responsible for project management, client relations, dispute resolution, risk, sales
enablement and RFP development. Promoted to role of Asset Management Director,
provided leadership for the overall service delivery methodology including vendor
relationship and utilizing the Peregrine, Remedy and MainControl infrastructure
management platforms.​
Senior Project Manager & IT Services Consultant
Primarily responsible for designing, implementing and maintaining accuracy of IT asset
management solutions including Tangram's Asset Insight, Compaq's Insight Manager, HP
Top Tools DMI desktop tools and Tally's Netcensus inventory software. procurement lease
management, IMACD process design.
Office Location: Atlanta, GA
Email: Roger.l.Brathwaite@Accenture.com
Phone: (678) 657-4998 (w) / 404-587-6078 (h)
Future Interest:
• Big Data
• Blockchain
• Artificial Intelligence
• Data Science and Analytics
Education and Certifications
Executive MBA – University of Georgia
BS – Norfolk State University
Big Data Analytics Certificate – Emory University
Accreditation Partner Sales Professional - ServiceNow
Accreditation Partner Pre-sales Professional - ServiceNow
Background / Skill Summary Select Experiences
Industry Experience:
• Healthcare / Public Health
• Financial Services
• Higher Education
• Communications
• Government / (OGIS)
Contact Information