This document discusses different types of communication, including verbal communication both spoken and written, and non-verbal communication. Verbal written communication provides a permanent record but is more time-consuming, while spoken communication allows for quick feedback. Non-verbal communication includes body language, facial expressions, and eye contact, and can both complement and replace verbal messages.

1. Verbal Communication Non-Verbal Communication Reference List End
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Roger Fourie

2. Verbal
Communication
Written Communication
• Putting something in writing can solve many
problems if a person has difficulty in spoken
communication.
• Written communication is more difficult and time
consuming but ensures quite accurate
information and provides a permanent record of
the exchange.
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3. Verbal
Communication
Spoken Communication
• Takes place in face-to-face conversation, group
discussions, telephone calls, etc.
• Spoken communication ensures quick feedback.

4. Non - Verbal
Communication
Non – Verbal
• The term non-verbal is commonly used to
describe all human communication that is not
written or spoken e.g. body movements, eye
contact, facial expressions.
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5. Non - Verbal
Communication
Non – Verbal
• A non-verbal message compliments the verbal
message.
• A non-verbal may replace the verbal message.

6. Reference
List
Shared Services. Customer Handling and
Telephone Etiquette. 1 Aug. 2010. Accessed 26
Oct. 2022.
FNB Loans. Customer Handling Techniques
and Telephone Etiquette. 28 Aug. 2013.
Accessed 26 Oct. 2022.

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