1. RESUME
Roger Flores
Covina, CA 91722
Phone: (626) 384-9123
E-Mail Address: rcool54@gmail.com
Education
A+ Certification: Computer repair and networking. Currently A+ Certified and Apple Certified
Superior Level: Universidad Nacional de Ingenieria – Instituto de Estudios Superiores (UNI-
IES) System Engineering School, from I to V semester, 2004-2007.
Developed skills in software design and business administration .(Nicaragua)
Primary: Colegio CentroAmerica, 1st to Sixth Grade, 1992-1998. (Nicaragua)
Secondary: Colegio Hispano Americano, 7th Grade, 1999 (Nicaragua)
Colegio Latinoamericano, 9th and High School Graduate, 2000-2003
Letters and Science Graduate (Nicaragua)
Read and write: Spanish and English
Skills and capabilities
- Microsoft Office 2003 - 2010: basic and advantage Knowledge of Microsoft Office 2003
- Computer Repair and Networking: knowledge of basic computer hardware and Operating
system.
Skills in installing, building, upgrading, repairing and troubleshooting.
-Service Technician A+ Certified
-Certified MAC Technician (Tech ID: USAAZK11)
Work experience
Fry’s Electronics

2. Tech Team Department Manager 2014 – Present
Fry’s Electronics 2010 – 2013
Management Trainee
 Tech Team Manager in charge of Tech Team Associates (Delivery Team), Car Electronic
Installers and A+ Computer Technicians
 -Deployment of Workstations over the Network
 -Deployment and bombarding of Credit Card Machines Verifone MX925
 Worked with Service Manager to improve technical and customer service.
 Created and help to promote promotions to increase profit.
 Supervised service technicians
 Helped customers directly with repair or any other service related issues.
Reference:
Juan Ramirez (Electronic Components) (562) 416-4598
Juan Avalos (Technician Supervisor) (323) 387-2143
Gary Aboulaboudian (Store Manager) (818) 414-0958
Denis Pleskov (Assistant Store Manager ) (818) 800-5776
Jacob Ballin (Components Department Manager) (818) 437-3813