What if inspections do not work

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Rob van Dorp

This presntation prsents a model to create solutions for difficult compliance problems

Government & Nonprofit

What if inspections
do not work?
Ir. Rob van Dorp (Msc)
Inspectorate of environment and Transport
The Netherlands
BRDO inspection reform 9 september 2014

Inspectie Leefomgeving en Transport
Relentsless compliance problems
• Sometimes when regulation and inspections simply do not work. A
regulator has to go “back to the drawing board” to invent a new
solution to a societal problem.

Inspectie Leefomgeving en Transport
Problem solving
1 Nominate a potential problem
2 Define the problem precisely
3 Determine how to measure
impact
4 Develop Interventions
5 Implement the plan
6 Close project

Inspectie Leefomgeving en Transport
Definition of a societal problem:
• Actor
• Action
• Harm
• Limitations
Sliced and diced so it’s small enough to handle

Inspectie Leefomgeving en Transport
A number of models to create solutions
Bow-Tie
Barrier model Reason
TQM
Behavioral Science

Inspectie Leefomgeving en Transport
A process approach

Inspectie Leefomgeving en Transport
A simple example

Inspectie Leefomgeving en Transport
Process analysis of the social process:
• Harmfull action:

Inspectie Leefomgeving en Transport
Taking the individual perspective:
Tools, information, support

Inspectie Leefomgeving en Transport
Taking the societal perspective:
Tools, information, support

Inspectie Leefomgeving en Transport
Putting it together

Inspectie Leefomgeving en Transport
To solve the problem, you change the process

Inspectie Leefomgeving en Transport
7 strategys
• Strategy 1: creating awareness to the actor of the harm his action
creates to society
• Strategy 2: negatively compensate the profit (fulfilled needs) of the
actor
• Strategy 3: Filling the unfulfilled needs of the actor in another way
• Strategy 4: taking away the tools, information or support needed for
the action
• Strategy 5: Compensating the harm to society
• Strategy 6: Changing the context of the action
• Strategy 7: Adding tools, information or support to stimulate desired
behavior.

Inspectie Leefomgeving en Transport
Strategy 1: creating awareness to the actor of the
harm his action creates to society

Inspectie Leefomgeving en Transport
Strategy 2: negatively compensate the profit
(fulfilled needs) of the actor

Inspectie Leefomgeving en Transport
Strategy 3: Filling the unfulfilled needs of the
actor in another way

Inspectie Leefomgeving en Transport
Strategy 4: taking away the tools, information or
support needed for the action

Inspectie Leefomgeving en Transport
Strategy 5: Compensating the harm to society

Inspectie Leefomgeving en Transport
Strategy 6: Changing the context of the action

Inspectie Leefomgeving en Transport
Strategy 7: Adding tools, information or support
to stimulate desired behavior

Inspectie Leefomgeving en Transport
A chain of processes

Inspectie Leefomgeving en Transport
Example: Graffity

Inspectie Leefomgeving en Transport
Spraying Graffity

Inspectie Leefomgeving en Transport
Selection of the solution:
• Based on Ethics
– Utility
– Duty
– Virtue

Inspectie Leefomgeving en Transport
Based on the social marketing theory of Wymer,
there might be an order of soluitions:
• 1st Privation (environment)
• 2nd Pathogenic (Environment)
• 3rd Ignorance (individual)
• 4th Motivation

Inspectie Leefomgeving en Transport
The order of things….
1. Solutions which change the context of the action
2. Solutions which add missing tools, information or support to
stimulate desired behavior
3. Solutions which remove tools, information or support which inhibit
desired behavior
4. Solutions which create awareness to the actor of the harm his action
creates to society
5. Solutions which motivate the right behavior by filling the unfulfilled
needs of the actor in another way
6. Solutions which motivate the right behavior by negatively
compensating the profit (fulfilled needs) of the wrong behavior
7. Solutions which compensate the harm to society

Inspectie Leefomgeving en Transport
Thank you for listening,
• Rob van Dorp
• +31704563273
• Robert.van.dorp@ilent.nl

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What if inspections do not work

1. What if inspections do not work? Ir. Rob van Dorp (Msc) Inspectorate of environment and Transport The Netherlands BRDO inspection reform 9 september 2014

2. Inspectie Leefomgeving en Transport Relentsless compliance problems • Sometimes when regulation and inspections simply do not work. A regulator has to go “back to the drawing board” to invent a new solution to a societal problem.

3. Inspectie Leefomgeving en Transport Problem solving 1 Nominate a potential problem 2 Define the problem precisely 3 Determine how to measure impact 4 Develop Interventions 5 Implement the plan 6 Close project

4. Inspectie Leefomgeving en Transport Definition of a societal problem: • Actor • Action • Harm • Limitations Sliced and diced so it’s small enough to handle

5. Inspectie Leefomgeving en Transport A number of models to create solutions Bow-Tie Barrier model Reason TQM Behavioral Science

6. Inspectie Leefomgeving en Transport A process approach

7. Inspectie Leefomgeving en Transport A simple example

8. Inspectie Leefomgeving en Transport Process analysis of the social process: • Harmfull action:

9. Inspectie Leefomgeving en Transport Taking the individual perspective: Tools, information, support

10. Inspectie Leefomgeving en Transport Taking the societal perspective: Tools, information, support

11. Inspectie Leefomgeving en Transport Putting it together

12. Inspectie Leefomgeving en Transport To solve the problem, you change the process

13. Inspectie Leefomgeving en Transport 7 strategys • Strategy 1: creating awareness to the actor of the harm his action creates to society • Strategy 2: negatively compensate the profit (fulfilled needs) of the actor • Strategy 3: Filling the unfulfilled needs of the actor in another way • Strategy 4: taking away the tools, information or support needed for the action • Strategy 5: Compensating the harm to society • Strategy 6: Changing the context of the action • Strategy 7: Adding tools, information or support to stimulate desired behavior.

14. Inspectie Leefomgeving en Transport Strategy 1: creating awareness to the actor of the harm his action creates to society

15. Inspectie Leefomgeving en Transport Strategy 2: negatively compensate the profit (fulfilled needs) of the actor

16. Inspectie Leefomgeving en Transport Strategy 3: Filling the unfulfilled needs of the actor in another way

17. Inspectie Leefomgeving en Transport Strategy 4: taking away the tools, information or support needed for the action

18. Inspectie Leefomgeving en Transport Strategy 5: Compensating the harm to society

19. Inspectie Leefomgeving en Transport Strategy 6: Changing the context of the action

20. Inspectie Leefomgeving en Transport Strategy 7: Adding tools, information or support to stimulate desired behavior

21. Inspectie Leefomgeving en Transport A chain of processes

22. Inspectie Leefomgeving en Transport Example: Graffity

23. Inspectie Leefomgeving en Transport Spraying Graffity

24. Inspectie Leefomgeving en Transport Selection of the solution: • Based on Ethics – Utility – Duty – Virtue

25. Inspectie Leefomgeving en Transport Based on the social marketing theory of Wymer, there might be an order of soluitions: • 1st Privation (environment) • 2nd Pathogenic (Environment) • 3rd Ignorance (individual) • 4th Motivation

26. Inspectie Leefomgeving en Transport The order of things…. 1. Solutions which change the context of the action 2. Solutions which add missing tools, information or support to stimulate desired behavior 3. Solutions which remove tools, information or support which inhibit desired behavior 4. Solutions which create awareness to the actor of the harm his action creates to society 5. Solutions which motivate the right behavior by filling the unfulfilled needs of the actor in another way 6. Solutions which motivate the right behavior by negatively compensating the profit (fulfilled needs) of the wrong behavior 7. Solutions which compensate the harm to society

27. Inspectie Leefomgeving en Transport Thank you for listening, • Rob van Dorp • +31704563273 • Robert.van.dorp@ilent.nl

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