1. Robin L. Kirch
560 W 21st Street Lot 71, Monroe, WI 53566 | 608-515-6630 | rlkirch15@gmail.com
Accomplishments:
Recognized for strong attention to detail, exemplary customer serviceand team-player attitude
Policy Services Senior Representative 2005 to 2013
American Family Life Insurance, Madison WI
PROJECT WORK:
 Career Development Committee – June 2012 to Present
o Represent Life Operations divisions on the Committee
o Meet with teammanagers to help Identify individualswhomay need help
pursuing their career goals
o Offer guidance in registering for courses with LOMA, American College, etc.
o Weekly meetings with Committee members to discuss strategies and next
plan of action
o Bi-weekly meetings with the sponsor group to provide updates on the
Committee’s progress
 Life Point of Sale Migration – July through December 2011
o Executed test case scenarios, and document test results on paper and on-
line
o Provided input and suggestions to the project lead regarding testing
resources
o Provided feedback on the effectiveness and standards to improve best
practices regarding application testing and strategies
o Report, document, update and retest defects
o Providecommunication to I/S regarding the steps taken to reproduce
defects
o Create test case scenarios
o Ask valid questions comparing existing processesto new software
functionality
o Life New BusinessSubject Matter Expert for New Businesssystems
 Whole Life Repricing – August through December 2010
o Served as Life New BusinessSubject Matter Expert
o Take questions back to the new business teams to be researched and report
back to the project team
 Simply Protected Phase II – March through July 2010
o Served as Life New BusinessSubject Matter Expert
o Provideinput to the project team regarding processes and procedures used
by the new business teams regarding the submission of new applications and
other documents (i.e. what signatures are required on which forms)
 I3 Phone System Support and Maintenance – September 2010
o Review functionalities of the I3 phone systemand identify which items are
used by the New Businessteams.
 LP2000 Q4 2009 Release - September through October 2009
o Executed test scenarios and documented test results on paper and on-line
o Updated/corrected test cases on both Excel and the Access database
o Completed Adobe Compares for Illustration/Policy Summary testing,
documented the results on paper and on-line
o Tested defects
o Life New BusinessSubject Matter Expert for LifeLink, CyberLife and Life Policy
Viewer

2. Team Leader 1995 to 2000
Ascensus Financial Distributors, Inc, Madison, WI
 Established and coordinated Agent Contracting Department, hired and trained new
employee to take over the duties.
 Organized mail/forms room, hired new receptionist, trained to take over these
responsibilities.
 Successfully developed servicesstandards for the company’s largest national accounts
 Created a procedural manual for the National Account team
 Hired and trained a team of 7 to support the National Accounts to provide problem
resolution and effectivecase management
Office Manager 1994 to 1995
Sielaff Corporation, Madison WI
 Coordinate and implement employee benefits with health insuranceand flexible spending
account.
Marketing Administration/Executive Assistant 1992 to 1994
Employee Benefits Cooperative, Middleton WI
 Streamlined the Section 125 plan renewal processby creating merge documents in
Microsoft Word.