Robert Gaasbeek has over 20 years of experience in technical service, sales, and management. He has worked in various roles providing customer service, troubleshooting complex equipment, training technicians, and managing service departments. He has a college diploma in electromechanical engineering and strong skills in mechanical, electrical, PLC, and pneumatic systems.

1. ROBERT J. GAASBEEK
7-535 Margaret St,
Cambridge, ON
N3H 0A5
(519) 240-1211
rgaz.24@gmail.com
HIGHLIGHTS OF QUALIFICATIONS
20+ Years Technical Service/Sales experience
3 Years Management Technical Service Department
College Diplomas in Electromechanical Engineering
Excellent troubleshooting, service and support of complex equipment
Strong manual dexterity with hand, power, and pneumatic tools
Strong customer service skills, and organizational skills
Excellent computer skills
Thorough, honest and dependable
WORK EXPERIENCE
Customer Service SHRED-TECH CORP, Cambridge Ontario
Adviser (Feb 2008-Present)
Troubleshoot mechanical, electrical, PLC, pneumatic and hydraulic equipment
Provide telephone service, advise and support to field technicians and customers
Plan preventive maintenance procedures and suggested spare parts lists
Write maintenance procedures for machine adjustments
Keep library of manuals and electrical/hydraulic schematics updated for service
Quoted customers with price and availability of parts
Manage service orders, warranty and maintenance contracts, RMAs, and billing
Managed computerized CRM software
Technical Sales ADVANCED MOTION & CONTROLS LTD., Barrie, Ontario
Representative (July 2007-Feb 2008)
Sales of automated components to end users, machine builders, and integrators
Develop new prospects and interact with existing customers to increase sales
Provide customer support for technical inquiries
Managed prospects, customer accounts, contracts, and sales in computerized CRM
Senior URBAN MACHINERY INC., Cambridge, Ontario
Service Technician (2004 to 2006)
Set-up new production machinery for customer approval
Troubleshoot and maintain mechanical, electrical, and pneumatic equipment
Site travel to install, test, repair, and maintain complex automated machinery
Trained junior technicians and customer maintenance personnel
Field Service AUTOMATION TOOLING SYSTEMS (ATS) INC., Cambridge, Ontario
Technician (2000 to 2004)
Troubleshoot and maintain complex automated machinery
Provide customer support and service via both site travel and telephone methods
Repairs to electrical, mechanical, PLC and pneumatic controlled equipment
Trained customer on troubleshooting techniques and machine maintenance
Generate quotations to customers on parts and service pricing
Shop floor fabrication of concept machines and components
Managed large projects for support and line moves
Write maintenance procedures for components
Main technical contact for production and maintenance personnel

2. ROBERT J. GAASBEEK Page 2 of 2
WORK EXPERIENCE continued
Technical Sales and URBAN MACHINERY INC., Cambridge, Ontario
Service Manager (1996-2000)
Troubleshoot and maintain mechanical, electrical, PLC, and pneumatic equipment
Install, test, repair, and maintain complex automated machinery
Manage, plan and schedule work according to work/job orders
Provide telephone service and support to field technicians and customers
Supervision and scheduling of Service Technicians
Created computerized library of maintenance procedures
Plan preventive maintenance procedures and suggested spare parts lists
Write maintenance procedures for machine adjustments
Keep library of manuals and electrical/pneumatic schematics updated for service
Quoted customers with price and availability of parts
Oversaw parts inventory and customer order center
Purchased inventory for acceptable levels
Technical Sales SYSTEMATIC FLUID POWER LTD., Kitchener, Ontario
Representative (1994-1996)
Sales of pneumatic equipment, electro-pneumatic devices, and PLC’s
Selected and designed automated systems
Supported customers technical and maintenance personnel
Independently covered sales area
Technical Sales N.R. MURPHY LTD., Cambridge, Ontario
Representative (1994)
Sales of Industrial Dust Collecting equipment
Calculated collector and pipe sizing
Planned cold calling areas
Quoted tenders to engineers and consultants
Compiled data for collector types and sizes
Created plant layouts for air piping/ducting systems
Technical Service Rep (1989 to 1994) Various technical service positions
ADDITIONAL COURSES
*Allen-Bradley SLC500 PLC Maintenance and Troubleshooting for Technicians
*First Impressions Customer Relations Techniques
*St. Johns CPR
*WHMIS Liftow Forklift Safety/Operating Training Coarse
*Lenco Enterprises-Lockout/Tagout Safety Certification
*Blueprint reading with GD&T
*WHMIS MSDS Safety Training Coarse
EDUCATION
Humber College of Applied Arts & Technology, Toronto
• Electomechanical Engineering Technician
• Electomechanical Engineering Technologist
Preston High School, Cambridge
• Ontario Secondary School Graduation Diploma
INTERESTS
Competitive hockey player in assorted organized leagues
Motorcycle touring and RV camping
Weight training, Home Improvement Projects, Reading