A real estate salesperson is the ultimate expert who can sell any property in any city. This is because they are skilled and knowledgeable enough to know what is necessary to attract the right buyer to the home. They are market professionals who understand how to accurately price a home, get top dollar for it, and close a deal. Roadman Etienne is a legitimately licensed real estate salesperson in New York who can help you locate your dream home.

1. REAL
ESTATE
AGENT
STEPS FOR HANDLING
DIFFICULT CUSTOMERS

2. Table Of
Content
About Us
Vision
Mission
Contact Us
Our Team
Our Services
Customer needs

3. Berkshire Hathaway HomeServices New England,
New York and Hudson Valley Properties has nearly
2,600 agents in 63 offices in Connecticut, New York,
Massachusetts and Rhode Island. We utilize the elite
Berkshire Hathaway HomeServices network of
powerful relationships along with Warren Buffett’s
reputation of integrity, quality and intelligence to
attract buyers and sellers to our company and sales
executives.
About Us

4. Vision
Delivering the dream of home ownership everywhere.
All branches of the Ben Kinney Companies have this
same goal, because owning real estate provides
security, safety and opportunity for individuals. The
technology we build helps real estate agents become
more efficient at their job and find more customers to
deliver on that mission. Our training prepares agents
to be even better by utilizing exceptional techniques
and systems, and the Ben Kinney Teams constantly
help families find and sell homes.

5. Mission
To empower our team to deliver
the best service and to empower
our clients to reach their real
estate goals.

6. Our Team
WORK WITH THE BEST
Local market experts committed to
providing exceptional service to our clients

7. 1
Our
Services
Homeowner
ship service
Home service
insurance
Home Renting
1
2
3

8. Basic Customer Needs
Ask Customer about their need and requirement
Provide accurate information, put up options and gives alternatives.
Be fair and friendly to all your customers .

9. Six Steps For Handling Difficult Customers
Be patient let your customer say what they need.
Don't get trapped in your negative filter about the customer instead focus on asking
yourself the question, 'what does this person need and how can i provide it?
Express empathy for the customer's situation by using empathetic phrases and
apologizing.
Work actively to solve their problem, gather the information you need.
Double check all the facts with the mirroring technique.
Come to a mutual agreement on the solution with your customer.

10. Contact Us
Having Questions? Tell us about your
needs, Our experts will check all the
aspects and call you back to explain
how Berkshire Hathway Home Service
would help you to get quotes for your
Business.
Address : 1100 Route 55, Suite 201,
LaGrangeville, NY 12540
Email : retienne@bhhshudsonvalley.com
Phone : 845-332-0437
Website : www.bhhsneproperties.com

11. THANK
YOU