This document provides information about the stages of selling a home and the services a real estate agent will provide during each stage, including managing paperwork, communication between parties, and coordinating inspections, financing, and closing. The agent then discusses their experience, the resources and global network available through partnering with Coldwell Banker Bain, and how they will market and sell the client's home.

1. Presentation for:1234 Property Address hereInsert property photo herePrepared by: Your Name, your designation (ex: CRS) here

2. I will be your guide through the process.Selling a home is a complex process, with multiple variables affecting the outcome. I will share my knowledge with you throughout the many stages of the sale. Here is a snapshot of those stages:

3. I will manage the details of your home sale.You can rely on me to manage the important steps of your home sale, including: Mutual Acceptance

4. Neighborhood Review

5. Form 17

6. POS/Resale Certificate

7. Financing Application

8. Financing Contingency

9. Inspection Notice

10. Title Policy Review

11. Contingent Sale of Home

12. Closing DateI will manage the details of your home sale.I will also be responsible for:Copies of completed Purchase and Sale Agreement to office, lender, seller, escrowChange of status in NWMLS and update office listing status sheetForm 17 to selling brokerCall escrow officer; confirm file set-up: File #Closer:If using American Home Shield, send application to escrowCall lender and confirm buyer’s application and pre-approvalConfirm deposit of earnest moneyOrder Resale Certificate, Public Offering Statement of HOA records if requiredResale Certificate or Public Offering Statement to selling brokerReview Preliminary Title commitment with sellerRespond to inspection notice and coordinate with any required contractorsCheck on status of appraisal and loan approval with lenderCheck on appraisal, status of work orders and confirm septic inspection if requiredCall escrow: confirm receipt of loan documents and fax any post-contract addend/receiptsSchedule escrow appointment for sellerConfirm buyer/seller signing; remove marketing materials and keybox from homeArrange for seller’s proceeds deliveryConfirm closing, call seller and arrange key exchangePost-closing follow up

13. Rate your needs and priorities.To help me determine how best to make your home’s sale a success, please rate the importance of each component below.

14. Rate your needs and priorities.From the list of my skills below please rate how important each one is, based on your needs and your sense of what will help make your home sale the most successful it can be.

15. Rely on my expertise during your transaction.Place your photo hereI’m committed to your success and have received extensive training on how to help your real estate transaction proceed efficiently. You can rely on my knowledge and professionalism as I champion your interests. I’ll provide you with: Expert consultation through the entire process of selling your home

16. Relevant and timely market knowledge

17. Professional interpretation and analysis of information

18. Strong guidance and insight on quality of offers

19. Transaction management

20. Issues management

21. Post-closing advice and issues resolutionCount on me to be your advocate.Analyzing an offer is a crucial point during the home selling process. I know the ins and outs of real estate contracts and will use that knowledge to your advantage. Through Coldwell Banker Bain’s extensive training opportunities, I stay up-to-date with issues and trends in contract management, so I can help you obtain the maximum price for your home. I take pride in being a skilled negotiator after an offer is made. One of the greatest opportunities to preserve the equity in your home will come during the negotiation of the structural inspection. With my in-depth knowledge of the inspection process I will negotiate intelligently on your behalf, limiting obstacles while preserving the sale of your home. Finally, I won’t take your home off the market until I am confident the buyer of your home is financially qualified. I will assist you in obtaining the best possible evidence of the buyer’s ability to get a home loan. In some cases we may even be able to insist on the buyer being pre-approved with our partner, Landover Mortgage, to ensure a smooth transaction for you.

22. I give you my word with Guaranteed Services. When you list your home with me, your satisfaction will be my sole focus. In fact, Coldwell Banker Bain makes this promise to you: they will guarantee my services. That’s the company’s way of saying they have confidence in the way I do business. So when you place your trust in me, CB Bain backs up my obligations to you as no other real estate company does. How? With our Guaranteed Services, you may discontinue our agency relationship if I haven’t marketed your home as we’ve both agreed. So you can have peace of mind, knowing that my company and I guarantee my professional services.

23. Partner with the best in the world.I’m proud to partner with Coldwell Banker Bain to bring the highest standards to your real estate transaction. These high standards have given CB Bain an unparalleled legacy of success. We’ve been rated by both Real Trends and RIS Media’s Real Estate as one of the Top 20 most productive residential real estate companies in the United States.1 And, out of more than 3,300 Coldwell Banker offices globally, we consistently rank as one of the top two affiliates in the world and as number one in the West.2 So partner with us and let our high standards and proven track record bring superior success in selling your home.1Based on closed sales volume. Coldwell Banker Bain combines with Coldwell Banker Seal in Portland as a single Coldwell Banker affiliate. 2This designation is awarded each year to the Coldwell Banker residential affiliate with the highest Closed Adjusted Gross Commission Income.

24. We offer you the most support.Being able to handle all unforeseen issues in a transaction requires a strong foundation of support. During the biggest financial transaction of your life, you can count on us to provide you with:The best-trained brokers in the industry. Education is an ongoing priority at Coldwell Banker Bain. The result is that our professionals anticipate closing issues and know how to deal with them quickly to keep a transaction moving.Full-time managing brokers. With an average of 20+ years of experience in real estate, our principal managing brokers have handled thousands of transactions, and are available to our brokers and their clients seven days a week for counseling and problem solving. A coordinated network. Through a broker-to-broker network, our offices work in complete cooperation to instantly access and share needed resources to keep your transaction on track. Our offices are staffed with experienced professionals who assist our brokers, whether it be in marketing your property or handling the paperwork from your home sale. Partnerships.We have established business partnerships with industry leaders in mortgage, title, escrow, and home warranty services to ensure that your transaction proceeds as smoothly and efficiently as possible.

25. Our brokers out-sell and out-perform.We take the buying and selling of real estate very seriously. In fact, no other real estate company offers its brokers more training, educational opportunities and inter-office support. The result is that CB Bain brokers are experts at managing complex real estate transactions from start to finish. In the end, our superior performance is evident. In 2010, our brokers sold their clients’ properties for an average price that was $166,000 more than the Northwest Multiple Listing Service average. In fact, Coldwell Banker Bain’s brokers so outpaced the field that their average sales price was $117,000 greater than that of our nearest competitor’s brokers.* So choose Coldwell Banker Bain and me for outstanding performance and superior results. *Data reflects transactions of single family residences and condos in the combined areas that comprise the Northwest Multiple Listing Service from 1/1/10-12/31/10.

26. We have a strong history in Western Washington.Coldwell Banker Bain, founded in Seattle as William A. Bain Associates, has operated in Western Washington for 39 years. In 1993, the firm purchased six Coldwell Banker-owned real estate offices in King and Snohomish counties and joined the Coldwell Banker system as an independently owned and operated franchise. The worldwide prominence of Coldwell Banker, combined with William A. Bain’s local reputation for superior service, helped Coldwell Banker Bain emerge as the Northwest's largest nationally-affiliated real estate firm and one of the largest Coldwell Banker companies in the world. With 25 offices in Clark, King, Kitsap, Pierce, Snohomish, Thurston and Whatcom counties, our brokers serve the Western Washington region including the Seattle, Bellevue/Eastside, Bellingham, Everett, Longview, and Tacoma markets. Our Oregon-based division, Coldwell Banker Seal, services the Portland metropolitan area.

27. We have 3,300 offices in 50 countries on 6 continents.You will benefit from the global reach and worldwide connections of Coldwell Banker Bain. Through our affiliation with Coldwell Banker, the world’s premier real estate company, we have over 3,300 sister offices throughout the world with over 92,000 sales associates. We call on this network daily to market our clients’ homes and to reach – literally – a world of buyers. No other local real estate company has our connections. When you list your property with us it will gain exposure to buyers and investors from Central and South America, Europe, Asia, Africa, and Australia. We know that in today’s world your buyer could be anywhere. Only Coldwell Banker is everywhere.

28. We have 3,300 offices in 50 countries on 6 continents.Countries and territories with a Coldwell Banker presence: Aruba

29. Australia

30. Bahamas

31. Belize

32. Bermuda

33. Canada

34. Cayman Islands

35. China

36. Colombia

37. Costa Rica