1. RICK HART
6319 Deep Canyon Drive Katy, TX 77450
Email: rhartmz6@gmail.com
Phone: 832.925.0077
www.linkedin.com/pub/rick-hart/1/275/a00
EXPERIENCED IT MANAGER
A seasoned IT manager with experience growing an IT infrastructure team and scaling IT investments across a growing
business. Strong vendor relations experience, including working relationships with key IT and communications suppliers
such as Cisco and AT&T. Experience with redundancy/disaster recovery best practices.
AREAS OF EXPERTISE
 Team Management
 Security
 Logistics
 Cisco Telephony
 Project Management
 Vendor Relations
 Procurement
 Co-lo operations
 Business Continuity
 Disaster Recovery
 IT Budgets
 Day-to-day operations
PROFESSIONAL EXPERIENCE
MERCHANTS CHOICE PAYMENT SOLUTIONS, The Woodlands TX
ASSISTANT VICE-PRESIDENT OF IT INFRASTRUCTURE AND CISCO VOIP ADMINISTRATOR (2011 – 2015)
Main responsibilities aremanagingthe IT team and sole administer for the Cisco VOIP system including CUCM, UCCX, Unity,
and WFO (Calabrio). Eight years total experience in every aspect of the system including day to day admi nistration, circuit
installation, extension mobility, ARS messages, etc.
 Supervise IT infrastructure team – Network, Systems, Help Desk, Oracle
 Administer Cisco phone system, including CUCM (Call Manager), UCCX, (Call Center), Unity (voicemail), and WFO
(voice recording and quality management)
 Provide Project coordination/management for all IT projects including hardware and software upgrades, Cisco
VOIP, new circuit installation and coordination, office suite build-out, etc.
 Served as primary PCI compliance point of contact as well as other internal and external audits
 Licensing manager for all IT related licenses and renewals including Microsoft, Dell, and Oracle
 Manage IT budget of $600,000 to 900,000 annually
 Renegotiated contract with ISP saving company $40,000/yr. annually.
 Renegotiated phone system upgrade by suggesting using VM technology ins tead of multiple servers resulting in a
cost savings of $30,000.
 Purchase all IT equipment - PC’s, servers, switches, routers, firewalls, SAN.
 Consolidated equipment from several brands and vendors into more of a “one stop shopping” mentality to better
facilitate upgrades, service, and vendor relations.
 Vendor relations manager to all IT and communication services suppliers, including Dell, CDW, Grande
Communications, AT&T, National Hardware Resale, CCNY, Data Foundry, and Enet Solutions
 Support Sys Admin on internal systems, Exchange, Sophos E-mail, and Antivirus administration as well as other
administration tasks
 Relocated disaster recovery co-location center from Phoenix to Austin
 Built new office suite to accommodate growing IT department

2. Client Name Resume, Page 2
IT ADMINISTRATOR (2000 – 2011)
 Supervise IT infrastructure help desk support
 Provide Project coordination/management support
 Infrastructure project team member
 Help manage IT budget, purchase IT equipment and serve as vendor liaison to all IT and communica tion services
suppliers, including Dell, CDW, Grande Communications, AT&T, National Hardware Resale, CCNY, Data Foundry,
and Enet Solutions
 Administer Cisco phone system, including CUCM (Call Manager), UCCX, (Call Center), Unity (voicemail), and WFO
(voice recording and quality management)
 Administer all internal systems: Exchange 5.5 - 2010, Sophos E-mail, and Antivirus, Windows 95 to Windows 8.1,
Windows Server NT 4.0 through 2012, SQL Server, Xmedius Fax server, Print server, Security badge server and
administration, First Data connectivity and administration, and more.
 Key Accomplishments:
o Grew IT assets from single ISDN line for 65 employees, to a company of 150+ employees with two locations
o Coordinated office move from Park 10 area to Woodlands office in single weekend – 125 PC’s, 25 servers,
network equipment, printers, etc., Co-lo design and implementation - Disaster Recovery and Business
Continuity team lead and coordinator
o Created infrastructure for companion company, Ezcheck
US BANK, MINNEAPOLIS, MN(1999 – 2000)
Call Center Support
 Provided call center help desk support for corporate clients worldwide
 Helped clients setup proprietary software and connectivity to enable corporate-issued credit cards
Certifications
 PMP in progress
REFERENCES AVAILABLE ON REQUEST
ADDITIONAL WORK EXPERIENCE AVAILABLE ON REQUEST