Credit/Collections Specialist/Financial Investigator

1. Richard A. Uhlendorf
To obtain a position as a Credit & Collections Analyst/Manager/Specialist/Financial
Manager/(Consultant/Counselor)/Investigator.Accounts Receivable/Payable Specialist./Case
Management Counselor
Claremont, CA 91711
rauhlendorf@gmail.com
Cell:(909) 671-5946 / Voice Mail Service
Credit & Collections Manager/Specialist/Financial (Consultation/Counselor)/Investigator with twenty-
five (25) years working with commercial (business to business) and consumers accounts. Proven track
record reducing delinquencies and bad debt, maximizing recovery, improving quality assurance, hiring
qualified candidates, improving training and staff development, increasing morale among team players
and decreasing employee, staff turnover. Strategic thinker who has successfully managed several (07)
startup operations and severed as a turnaroud expert to improve productivity and profit.Computer
skills include Microsoft Office (Word, Excel, PowerPoint,Outlook) Microsoft Project, Siebel, Genesis and
other related software programs. Experience with SAGE and ERP Accounting Software.Accounting,
Billing, Credit, Collections, Customer Services, Business Area Specialist. Registered Financial Consultant
- IARFC Registered.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Paralegal - Collections & Credit Specialist
Law Offices Of Vincent Davis & Associates - Arcadia, CA
October 2016 to Present
Accounting of client case file management. Client relations in regard to their case file accounting and
balances. Credit management of client case file as to aspect of proper case file account of billing, costs
and time management. Billing, Credit, Collections of client accounting and billing. Prepare client case
file for lawsuit for the attempt to collect a debt.
Financial Consultant-Counselor {Non-Licesned/Non-Profit} Credit/Collections
Management{Case Manager)
CHRYSALIS (Non-Profit) - Los Angeles, CA
June 2014 to October 2016
Responsibilities
Financial Consultant-Counselor to Clients attending financial seminars and workshops.
To attain a better understanding of their and personal finances and financial principals to make better
decisions in thier lives to a more beneifial life to themselves and their community.
Teach effective communications to the clients that I serve so they can coomunucate with the
community, creditors,employers, friends, and peolpe at large in their community.
Accomplishments
To see a Client fully learn and turn their life around, becuase of what I able to teach them and learn
from their lifes experiences. I made a difference in a person's life today and for a better tomorrow.

2.
Skills Used
Major Communication.
Biulding Self Esteem.
Personal & Professional Developement.
Teaching Financial Concepts & Principals.
Collections Manager/Specialist/{Case Manager}
Universal Accounts, Inc. - Pasadena, CA
February 2014 to June 2014
Responsibilities
Collections Specialist -{Collections Management} (Medical Billing & Collections)
Protifolio Assignment of Legal, Medical, -{Medi-cal/Medicare} Professional, Retail accounts, claims,
cases for the attempt to collect a debt. Verbal and Written Communications.
Collections Management-{Consultant to management and supervisors}.
Accomplishments
Able to utilize education and experience to attain assignments and goals.
Skills Used
Major Communications.
Accounts Receiable Management.
Financial Risk Management.
Deduction/Claims Process Management.
Collections Manager/Specialist/{Case Manager}
International Collections Corporation - Los Angeles, CA
August 2013 to January 2014
Responsibilities
Collections Specialist-{Collections Management} (Medical Billing & Collections)
Responsible for collections of large casinos/medical providers by portfolio assignment to collection
agency on a international basis to attempt to collect a debt by verbal and written correspondence to
debtors prior to any legal action to be brought and/or taken.
Collections Management -{Consultant to managers and supervisors}.
Accomplishments
Able to attain assingments and goals by being allowed by management and supervisors to use my
education and experiince on a self supervising situation on a daily,weekly and monthly basis.
Skills Used
Effective Communications.
Personal and Professional Developement/Training.
Decision Making and Management Skills.
Team player and also sefl motivated
Collections Manager/Specialist/{Case Manager}
Robinson & Associates, Inc. - (Part-Time) - Los Angeles, CA
August 2013 to October 2013

3. Responsibilities
Collections Specialist -{Collections Management}
Portifolio Assignment/Responsible for attempt to collect/collections related Legal, Medical, Professional,
Retail Accounts. (Specialized in title, escrow and student loan accounts)
Collections Management -{Consultant to management and supervisors}.
Accomplishments
Able to attain assignements and goals by working with management and supervisors.
Skills Used
Effective Comunications.
Verbal and Written Skills
Personal and Professional Development .
Collections Manager/Specialist/{Case Manager}
Tal Lewis, Incorporated - Covina, CA
November 1989 to August 2013
Responsibilities
Collections Specialist -{Collections Management}
Adjustments, Collections, Compliance, Credit, Investigations, Legal Manager.
Specialized in client relations in a variety of industries including banks, credit unions, bail bonds
companies, legal providers, medical providers, retail and professional providers.
Supervised credit collections department of 37 employees. (Medical Billing & Collections
Management for Ambulance, Dental, Hospitals.Labs. Medical, Mental Health, Personal Injury, Workers
Compensation.)
Led employee training and seminar programs on a variety of topics including collection regulations and
compliance regulations. (Personal Injury & Workers Compensation Specialist)
Accomplishments
Attained all assignments and goals for management and supervision.
Skills Used
Effective/Major Communication Skills.
Personal and Professional Development/Training.
International Trade Import/Export Resoucer/Soucer Manager.
Babukar Empire Limited, Inc. - Los Angeles, CA
November 1981 to April 2006
Responsibilities
International Trade Development-Import/Export of various merchandise.
African Artwork, Jewelry, Diamonds, Gems, Stones Sporting Goods, Base Balls, Basket Balls, Golf Clubs,
Supplies, General Merchandise, Gifts, Toys, Stationary, Housewares, Clothes, Appliances to market,
sale and service our clients and customer nationally and internationally. Dealt with customer business
issues consisting of Accounting, Credit, Collections, Customer Service, Shipping/Traffic, Warehousing.
Accomplishments
Sold over two (02) million dollars worth of goods and merchandise world wide.
Part of the beginning of my business career.

4. Made a lot of business contacts and relationships.
Skills Used
Effective/Major Communications
Personal/Professional Development.
Assistant National Sales Manager-Lease Division
Utility Trailers Manufacturing, Inc. - Industry, CA
January 1990 to December 1990
Responsibilities
I dealt with National and International Accounts, such as Ryder, Hertz, Penske and UT dealerships for
the sales, auditing, budgeting, costing, planning, manufacturing, planning, scheduling and delivery
of UT trailers, dry freight, refrigerator trailers, flat-bed trailers, liner trailers, in five (05) different
manufacturing locations.
Accomplishments
Able to attain sales assignments and goals to completion for UT Dealerships, Lease Division Corporate
Clients and Customer for on time scheduled delivery.
Skills Used
Effective/Major Communications Skills.
Personal and Professional Development/Training.
National Sales Manager,Credit Manager, Collections Manager, Customer
Service Manager.
BreDen International, Inc - Montebello, CA
January 1989 to December 1989
Responsibilities
Responsible for the Import Division of the company as National Sales Manager, Credit Manager,
Collections Manager, Customer Service Manager, Company imported manufactured goods and
merchandise, such as general merchandise, gifts, housewares, stationary, toys, represented and sold
in national trade show market to large and small distributors and retailers. I was all so, responsible for
twenty (25) five national trade shows and twelve (12) regional trade shows to attend, manage and
represent company.
As Credit Manager, Collections Manager, Customer Service Manager, (Import Division) I had to setup
and approve lines of credit up to 1M (One Million), deal with past due, bad debt account, chargebacks,
disputes, defective and return merchandise from customers. Managed office staff of four (04) and a
National Sales/Representative Team of twelve (12) staff. Traveled the US territory attending national
and regional trade shows.
Accomplishments
I was able to expand and develope my personal and professional administration and management
skills to a more highly efficient level.
Skills Used
Effective/Major Communications.
Build Self Esteem.
Personal & Professional Development.

5. Assistant Customer Service Manager, Assistant Credit Manager, Assistant
Collection Manager, Assistant Shipping Manager {Outbound Freight },
Assistant Traffic Manager, Assitant Sales Manager {CloseOut Merchandise}
Harry Rosenblatt & Sons, Incorporated. (APPAREL DISTRIBUTOR, MANUFACTURE, WHOLESALER) - Los
Angeles, CA
April 1984 to December 1989
Responsibilities
I did and held multiple positions at once time and had a vast amount responsibilities within this
company, because I choose to do so. Company was a major apparel and sportswear distributor,
manufacture, wholesaler (Silk Screen/Printed Apparel) located in Downtown Los Angeles for over
Eighty (80) Years. I was hired and held six (06) employment position (some at the same time) 1.)
Assistant Customer Service Manager, dealt with customers, needs and wants, consisting of major
retailors, distributors, wholesalers, small stores, chargebacks, credit/debit memos, disputes, returns,
orders. 2.) Assistant Credit Manager, dealt with setup and approve customer accounts, lines of credit,
vendor reference credit check, bank account reference credit check, verification of all customer trade
information. Approved lines of credit up to $ 100,000 on house carried customer accounts, any other
amount was sent to Credit Manager for further credit analysis and review. (FACTORED SOMETIMES) 3.)
Assistant Collections Manager, dealt with all past-due and bad debt accounts, (chargebacks) disputes
and account write offs, outside collection agency 4.) Assistant Shipping Manager, dealt with arranging
with freight companies for shipping of customer orders for national, international, regional distribution
basis. (Out Bound Freight Shipping) 5.) Assistant Traffic Manager, dealt with negotiations of freight and
shipping charges, rates, and weight class for customer orders for shipping via UPS, USPS, FEDEX, DHL,
LTL/TRAILERCONTAINER and other major shipping basis as needed. 6.) Assistant Sales Manager, dealt
with the marketing and sale of closeout merchandise to sub-marker customer base, developed with
myself and outside marketing and sales company attained and reached sales of over $ 1,5M (Million) I
also, while employed at HRS was part of the 1984 Olympics endeavor project and also included the Los
Angeles Lakers Basketball Team.
Accomplishments
Attained, developed and gained a terrific amount of knowledge and experience in a vast amount of
employment position as allowed by company management, I was a very entrusted employee and staff
member of the company.
Skills Used
Various Verbal and Written Communications Skills.
Self Confidence/Esteem Building.
Major Skill Set Development.
Personal/Professional Growth.
Regional Sales Manager/National Trade Shows/Regional Trade Shows/Company
Show Room/Credit,Collections,Customer Service Manager
TDT Toys, Inc. - Los Angeles, CA
February 1988 to December 1988
Responsibilities
I was responsible for marketing, sales, credit, collections, customer service of my own developed
clients and customer to represent and sale of a major toy line. Attend twelve (12) national trade shows
and six (06) regional trade shows. Dealt with a client and customer basis of Big Box Stores, National
Chain Stores, International/National Distributors, Small Stores. Setup and approve lines of credit up to

6. $ 150,000 dollars, dealt with all past due, bad debt, chargebacks, disputes, defective merchandise,
returns. Customer concerns, needs and wants of merchandise in new toy line market. I had to deal with
Company clients and customers such as Toys R Us, Kmart, Sears, JC Penny, Nordstrom, CVS, QVC, HSN,
Thirty Drug Stores
Accomplishments
I was able to attain, develope my marketing, sales skills, to reach a sales goal of $ 1.7 million dollars in
sales of company toy line that year.
Skills Used
Effective/Major Communication Skills.
Personal/[professional Development Skills.
Marketing/Presentation/Sales Skills.
Self Confidence and Esteem Building.
Education
Bachelor Of Science (BS) in Business Administration & Management
Concordia College & University - Wilmington, DE
2000 to 2004
Diplomia in Investigations
Global School Of Investigations - Florence, MA
1997 to 1997
Skills
* With more than twenty-five (25) years experience working with business and consumer accounts.*
Proven track record reducing delinquencies and bad debt, maximizing recovery, improving quality
assurance, hiring better qualified candidates, improving taining and staff development, increasing
morale, and decreasing turnover. * Strategic thinker who has successfully managed several (07)
startup and served as a turnaround expert to improve productivity. * Computer skills include Microsoft
Office (Word, Excel, Powerpoint, Outlook) and other related software programs. * Recruiting and
Hiring Staff* Training and Staff Develpment* Motivating through Incentives / Contests* Scheduling
Staff* Preformance Evaluations* Determining Deposits Based on Credit * Evaluating Out of Territory
Customers * Evaluating New Account Credit Risks * Managing Approval Activities * Approving All
Exceptions* Real Time Credit Scoring * Quallity Control * Call Monitoring * Monthly and Quarterly
Forecasting* Budgeting and Controlling Expenses
Certifications/Licenses
Basic Accounting (Accounts Receivable & Payable)
Certified Collections Specialist - (Commercial & Consumer) (Business 2 Business) B2B/B2C
Certified Skip Tracer - (Investigations)
Certified Compliance Manager
Certified Medisoft Medical Software Biller

7. Certified Medical Biller & Collector
Dunn & Bradstreet (Business Credit Reporting)
Experian Business Credit Reporting.
Bill Arnolds Collections Training
Ray Reynolds Corporate Training (Corporate Structure)
Workers Compensation & Personal Injury (Billing & Collections Specialist)
Workers Compensation & Persoanl Injury (Specialist) Fifteen (15) Years
Experience.
Workers Compensation & Personal Injury (Specialist/Investigator) Fifteen (15) Years Experience
(Inside/Outside-Field Work) WCAB Court Process/Procedures Experience Familiar. WCAB Hearing/(s)
Representative with Fifteen (15) Years Experience.
Licensed Private Investigator - South Dakota (License Pending)
Licensed Private Investigator - South Dakota (License Pending)
Additional Information
In response to your advertisement on career/company's website. I am writing this letter to apply for
an Credit//Collections/Financial/Investigator/Analyst/Manager/Customer Service position. As per your
requirements, I am having a solid background and experience in for this position.
I am having over twenty (25) five years experience as a (Financial Professional) Credit/Collections/
Financial/Investigator/Manager at various companies that I have been employed by. Here, I gained a lot
of valuable experience and knowledge. Because of my performance,, I was rewarded through a series
of promotions.
Currently, I am searching for a job/position that can benefit from my experience and skills as an
Credit/Collections/Financial/Investigator/Analyst/Manager. I am having excellent organizational and
communicational skills having ability to work in both team-oriented and self-directed environment.
I would like to work with your team and meeting with you to discuss my qualifications, skills and
experience. Please contact me at the above and/or below telephone number/s or e-mail me on
rauhlendorf@gmail.com.
I have extensive experience in this occupational career field. I am always looking for new experiences
and opportunities of employment in this career field.
Please free free to contact me, if you should have any questions and/or concerns, are in need of
explainations, further details.
Thank you for consideration and time.
I am looking forward to hearing from you in the very near future to discuss any opportunities.
Richard A. Uhlendorf
Post Office Box 1766
112 North Harvard Avenue # 211
Claremont, CA 91711-4716

8.
Cellular #: (909) 671-5946 / Voice mail Service Is Available. (24/7/365)
Email: rauhlendorf@gmail.com
I am listed on INDEED.COM, FACEBOOK.COM, LINKED IN.COM, MONSTER.COM, CAREER BUILDER.COM
my full resume is posted on these social media websites.