Verizon Enterprise Solutions Story
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Verizon Enterprise Solutions Story
- 1. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Verizon Enterprise Solutions. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. We empower you to thrive by delivering the connected world. Simply. Securely. Reliably.
- 2. This document and any attached materials are the sole property of Verizon and are not to be used by you other than to evaluate Verizon's service. This document and any attached materials are not to be disseminated, distributed or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Verizon. © 2017 Verizon. All rights reserved. The Verizon name and logo and all other names, logos and slogans identifying Verizon's products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. 2 Proprietary statement.
- 3. Company Name placeholder Company Name placeholder Company Name placeholder Company Name placeholder Company Name placeholder Company Name placeholder Company Name placeholder 3 Digital transformation is changing the way the world conducts business. Data generation increasing exponentially. Digital universe to grow by 1,700% in 2025. Impact of social influence. Social media impacts 45% of online purchases globally. Increasingly untethered workforce. 42.5% of the global workforce will be mobile by 2022. More people and “things” connected. 20.4 billion connected things globally by 2020. Cloud services are virtualizing business operations. 85% of enterprises use more than one cloud service. APIs enabling business agility. In 2017, the number of APIs surpassed 17,000.
- 4. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Personalize customer experiences Attract, engage and retain customers with consistent, personalized experiences at every interaction. Digital transformation is driving new business priorities. 4 Generic Deliver the adaptive enterprise Transition to agile infrastructure and tools that adapt to dynamic needs, facilitating connectivity and collaboration. Mitigate risk and maintain continuity Develop resilient operations and risk management plans to support the changing connectivity landscape maintaining data, communications, and services integrity and availability. Capitalize on a data driven world Collect, analyze and integrate expanding data sources into actionable intelligence that drives better outcomes. Trusted advisor. Preferred global provider. 4
- 5. 5 Going “digital” means transforming the entire business. Empower Employees Engage Customers Transform Business Rethink Infrastructure Optimize Operations Leverage Data Strategize Transform How do you get there? Begin with the end in mind. 1. Identify the disruptors and define the outcomes. 2. Create and champion the right roadmap to deliver those outcomes. 3. Start at the core to re-architect your infrastructure. 4. Integrate solutions at every layer in the right sequence. 5. Commit to the long-term vision.
- 6. 6 Transforming your business requires world class solutions. CloudVolP IoT Outcomes Platforms Global IP Mobile Content Managed Services & Professional Services Solutions Engage Customers Empower Employees Transform Business Rethinking infrastructure and improving operations Something about IoT Communication • Customer Experience • Workforce Productivity Connectivity • Transport • Hybrid networks • Globally managed application platforms IoT • Devices • Network • Applications Security Solutions
- 7. 7 Our platforms lay the right foundation. Innovative solutions require robust platforms at global scale. Global IP VoIP Security Content Distribution IoT Mobile Cloud • IP services in more than 150 countries and territories and support of 342K connections. • Collaboration for more than 80,000 VoIP sites and 8M IP telephone numbers. • 61B events processed last year. • 11 years of forensics investigations and incident data. • 9 security operations globally. • 24 Tbps of network capacity. • 100+ points of presence. • 1,000+ IoT projects delivered • 13.7M IoT devices connected • 1,000+ partner ecosystem • 4G LTE covering 98% of the U.S. and wireless access in more than 200 countries. • Wireless access in 25 countries with 28 private wireless gateways. • Secure Cloud Interconnect, connectivity to all leading cloud services providers at 72 locations globally. • Service chained applications deployed in over 50 countries and 20+ service locations.
- 8. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Implement Our service experts help lead the installation of your solutions providing technical, project management and adoption services. Advise We help you identify the disruptors and desired outcomes and to build the right roadmap for digital acceleration. Managed & Professional Services 8 Manage Our global, integrated managed services provide monitoring and management, allowing you to operate efficiently and focus on doing what you do best. Integrate We integrate our technology with an ecosystem of leading technology providers to build custom solutions to help meet your business goals. Verizon partners at every stage in the journey; with deep technical expertise, industry knowledge, and specialized skills in Networking, Security, Communications, Collaboration and IoT. The success of your journey will depend on who you take with you. 8
- 9. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. One of the world’s largest airlines takes to the cloud to improve passenger experience. 9 400 disparate systems replaced by cloud. 6,700 flights daily supported by unified global communications. 350 locations connected across 50 countries. How We Helped • Communication systems across the globe lacked interoperability • Employee productivity limited by dated network technologies Business Challenges • Connected the global network of offices and airports • Replaced disparate systems, placing internal communications systems in the cloud • Streamlined the integration of legacy and acquired IT assets • Increase workforce productivity with video conferencing and global collaboration. • Improve cyber security with secure and private global connectivity. • Inform travellers in transit with digital signage at the right place, right time. • Improve passenger experience with location- based pre-flight engagement and push notifications. Outcomes 9
- 10. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. Very Strong in Global Data’s Global Enterprise Market for Collaboration and Communications Services (Jan. 2017). Your business is our continuous focus. We succeed, when you succeed. 1012 A Leader in Gartner’s Magic Quadrant for: • Network Services, Global (Feb. 2017) • Managed Security Services, Worldwide (Jan. 2017) • Managed M2M Services, Worldwide (Oct. 2016) • Unified Communications as a Service, Worldwide (Sept. 2017) Gartner Highest Scores in three of four use cases in Gartner’s Critical Capabilities for Wireline Telecom Services, U.S. (Apr. 2017). J.D. Power Ranked “Highest in Customer Satisfaction with Large Enterprise Business Wireline Service, Two Years in a Row.” Global Data A Leader in IDC’s MarketScape: Asia/Pacific Managed Security Services Vendor Assessment (Oct. 2016). IDC Root Metrics #1 wireless network and unbeaten across all six performance categories, according to the RootMetrics® U.S. National RootScore® Report, 1H 2017. Ranked “Highest Wireless Network Quality Performance across the Nation.” See slide 14 for disclaimers.
- 11. We provide communication solutions for: of Fortune 500 Financial and Insurance companies. of Fortune 500 Transportation and Warehousing companies. of Fortune 500 Information companies. of Fortune 500 Utility companies. of Fortune 500 Retail companies. 98% 98% of Fortune 500 Manufacturing companies. 97% 96% 96% 95% ManufacturingRetailFinancial Services Utilities Information Transportation & Warehousing 11
- 12. Over a decade of strategic acquisitions and innovation. National Wireless Spectrum Innovation Centers 2006 SpectrumCo End-to-end telematics 5G Trials Expanded SCI access available with VoIP globally Present ThingSpace Digital media content Globally managed SDWaN Mobile media and network fiber Next generation wireless networks Viptela 5G pilots 12
- 13. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. With the right solutions at every layer, how can your business transform? 1313
- 14. Gartner disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. J.D. Power disclaimers: Verizon received the highest numerical score among five Large Enterprise Business providers in the J.D. Power 2016-2017 U.S. Business Wireline Satisfaction Studies. The 2017 study is based on 3,102 total responses, measuring customer perceptions of their current wireline provider, surveyed April-June 2017. Your experiences may vary. Visit jdpower.com. Verizon Wireless received the highest numerical score among wireless service providers in the J.D. Power 2017 (V1 & V2) U.S. Wireless Network Quality Performance Studies. 2017 V2 study is based on 35,105 total responses, measuring the network quality experienced by customers with wireless phones, surveyed January-June 2017. Your experiences may vary. Visit jdpower.com 14
- 15. Thank you.
- 16. Appendix.
- 17. 17 Verizon Update: 1H 2017 Results. Wireless revenue: $42.2B (3.7%) y/y change in 1H2017 • Retail postpaid phone churn at 0.70% in 2Q2017 • Retail Postpaid Connections 2Q2017 – 109.1M - y/y growth 1.2% Consolidated revenue: $60.4B Wireline revenue: $15.6B 0.3% y/y change in 1H2017 • Consumer Markets - $6.4B • Business Markets - $1.8B • Enterprise Solutions - $4.8B • Partner Solutions - $2.5B * Non-GAAP measure. Adjusted for special items Fortune 500 Rankings • 1H2017 Adjusted EBITDA of $22.4B* - 0.7% y/y change • 2Q2017 Adjusted EBITDA margin of 37.2%* • Cash flow from operations of $9.9B in 1H2017 Dow 30 CompanyU.S. – 14th Global – 30th * Non-GAAP measure. Adjusted for special items increase.
- 18. Industry leading security thought leadership. 18 The 10th edition of the Verizon Data Breach Investigations Report (DBIR) reveals cyberespionage & ransomware attacks are on the rise. Download the Executive Summary Download your copy here
- 19. 19 Verizon’s three-tier strategy. Solutions Platforms Connectivity Networking Communication Mobility SecurityCloud Global IP ThingSpace Prism
- 20. People + technology = Drives better business outcomes. 20 Client partner Client executive Managing partner Solutions architect
- 21. 21 Transforming your business with best in class ecosystem CPE VARs Connectivity Collaboration Security Cloud IOT Complete Solution, Global Scale, and Ease of Contracting Systems Integrators / Channel
- 22. 9 months 22 The pace of change is accelerating Radio Television Internet Facebook Instagram Pokemon Go 38 years 13 years 4 years 3.5 years 19 days Twitter 9 months million users 50 Source: Bund Leger: 20 Fresh Mobile Threats
- 23. Users and applications are dynamic The realization of cloud is the freedom to move workloads anywhere at anytime. Applications combined with big data is the competitive advantage. Users are mobile and application- centric. End point devices are growing exponentially and users now include machines. Dynamic Application Dynamic User 23 The network and security is more critical than ever. It needs to be application-centric and a virtualized extension of your business. The Network and Security
- 24. Snap: Snapchat is connecting 150 million 'young' users who watch 10bn videos each day, creating huge social influencing and advertising opportunities salesforce: The pioneer and leader in virtualized CRM AWS: The undisputed leader in IaaS cloud services Accenture: More than 64% of Accenture's own IT operations are in the public cloud and it expects a further 25% to move in the next 12-18 months. GE Digital: The Predix industrial IoT platform is specifically designed for the unique and complex challenges of industrial data. GE created Predix to drive the digital transformation of its own businesses spanning over 10 industries from aviation to utilities. Uber and airbnb: Created a new business model through the APIs; no physical assets activehours: #1 in Forbes "fintech" top50 list: Mobile app that allows worker to get a portion of the paycheck, for hours already worked, deposited into bank account before payday, with the fee for this advance set by the user Marriott: World’s largest hospitality company with the industry’s most formidable loyalty program (87 million members). Broad efforts to prioritize customer relationships, Marriott app which allows guests to communicate directly with hotels about their preferences before and during their stays, and use their smartphones as room keys at more than 500 properties. The Home Depot: Shifting away from square footage model by integrating in-store and digital shopping, paying particular attention to products that tend to be unfriendly for e-commerce. 24 Logos SNAPCHAT SALESFORCE AMAZON ACCENTURE GE CAPITAL UBER AIRBNB ACTIVEHOURS MARRIOTT THE HOME DEPOT
- 25. UnitedHealthGroup: #10 in Forbes list "The Top 100 Companies Offering Remote Jobs"; Committed to transforming health care: exploring and testing new ideas, and collaborating with diverse partners to develop a simpler, more intelligent and cost-effective health care system for everyone. Adidas: Changing the way it manufacturers shoes, launching a robot-intensive microfactory where it will begin to produce locally and on demand later this year. A similar factory offering customization and faster reaction times to local fashion trends has been announced in the U.S. Alibaba Group: World’s largest e-commerce company, and now it’s taking on Amazon and Microsoft as a provider of cloud computing services. The company’s Alibaba Cloud subsidiary is now its fastest-growing business and extends beyond mainland China, with data centers in the U.S., Europe, Australia, and East Asia. Ant Financial (reated by Alibaba). Executing over half of all mobile-payment transactions in China, with more than 450 million annual active users. (Apple Pay, by contrast, has about 12 million users.) Ant is building artificial intelligence into new products, including an insurance claim system that uses machine learning to process images of accidents taken on a smartphone, using them to determine how serious the damage is and begin to process the claim with an insurer. USAA: Pioneer of direct marketing, most of its business is conducted over the Internet or telephone ATP: Worked with Infosys to improve the fan and player experience; The solution is built on three layers: data management, development tools and analytics, and insights as a service. ATP is moving forward with the development of its big data initiatives on the Infosys Information Platform to delivery live insights to its fans, media, and broadcasters.” 25 Logos UNITED HEALTH GROUP ADIDAS ALIBABA GROUP ANT FINANCIAL USAA ATP
- 26. Boeing is using a diverse digital toolkit – tools such as augmented reality, cloud computing, internet of things (IoT), and advanced analytics – to meet both its own and its customers’ operational challenges. Boeing is using digital transformation to update its business and operating model while also taking a leading role in developing advanced manufacturing technology through organizations like DMDII. For the past three years, Lockheed Martin has been building and fine-tuning a fully integrated, end-to-end digital environment that is fundamentally transforming the way the company designs, sources, makes, moves, stores and services products. Lockheed Martin has created a unique “Digital Tapestry.” This brings together 3D modelling, virtual reality simulation, Big Data Analytics, 3D Printing and automated inspection and testing. The convergence of these technologies has taken Lockheed Martin beyond the realm of incremental performance, cost and cycle-time improvements, to designing and producing parts and systems that would literally be impossible to build using traditional design and manufacturing techniques. Leader in big data. Investing in analytics was transformational for Rolls-Royce and made a loss-making aircraft manufacturer become number 2 player in the aircraft engine industry. Rolls Royce packed its engines with sensors allowing for real-time data analytics to improve performance and safety. The company launched “Engine Condition Monitoring” that sends real-time engine performance metrics when the plane is mid-air to one of the company’s R&D centers. The data can be analyzed instantly and any concerns will be communicated to an airline before the plane reaches its destination.2 adidas analytics technology was designed to understand what motivates consumers and drives decision-making. the role of Digital IT at adidas is to accelerate building direct relationships with customers. This falls nicely within the adidas “Creating The New” IT strategy which highlights the adidas desire to become a data driven organization through “Engineering the Digital Tomorrow”. To facilitate this drive, data scientists at adidas created a Consumer DNA (CDNA) model consisting of re- useable, pre-fabricated analytics components to create a 360 degree Consumer View. 26 Logos BOEING LOCKHEAD MARTIN ROLLS- ROYCE ADIDAS
- 27. Zara is leveraging an adaptive, data-driven supply chain management. It differentiates only placing orders for a small amount of merchandise. Once the merchandise hits the stores, Zara collects sales data and analyzes each SKU’s sales against supply. Zara does even more, it analyzes performance of features of different SKUs. Zara then uses these insights to guide their following orders. They will design and manufacture models that have the most popular features to satisfy demand. Burberry has successfully used social media to interact with customers and build its brand, and now is capitalizing on this engagement for real-time sales. By capitalizing on its social media influence, the high-end brand was able to convert fashion show buzz into orders instantly. From a supply chain execution standpoint, Burberry leveraged feedback from fans during this marketing campaign to alter production accordingly. Michelin has been developing initiatives in digital transformation for the past 15 years, including the creation of Web service platforms for auto service centers and garages, the launch of general public marketplaces and direct online sales, in addition to acquisitions, equity holdings and investments in pure players. The expansion of new, digital collaborative tools has also changed the way the company works. Investments in its internal social network, Bibspace has nearly 600 active communities exchanging their ideas every day, placing Michelin at the cutting edge of corporate social networks. Following its mobile-first strategy, AccorHotels has introduced a number of mobile products and integrations. The company has reinvented its check-in process, offering online self-service through its website or mobile app. By eliminating the paperwork and the check-in desk itself, the hotels aim at offering a more personalized, friendlier customer experience. So, instead of filling out multiple forms, the guests are greeted by the hotel representatives upon arrival and immediately receive the room key. 27 Logos ZARA BURBERRY MICHELIN ACCOR HOTELS
Editor's Notes
- Slide purpose: Provide examples of how digital transformation is enabling companies to thrive. The pace of technology is accelerating. Cloud based services, API’s and IoT devices are creating opportunities for new business models and new products and services to be invented, launched, and adopted faster than ever. In a mobile first world, customers and employees are untethered. All of this is creating an explosion of data and increased bandwidth demands Customers, employees, and suppliers are driving this change. Setting expectations for seamless, personalized user experiences – anywhere, anytime. Quickly shifting their spending to companies that are embracing technology to deliver better products, better services, and better user experiences. Digital Transformation is changing the way we live, and changing how industries do business; we all know the story of Amazon and how they have disrupted brick and mortar business New Digital businesses are emerging, owning no assets, but delivering easy customer experiences Uber owns no fleet; a simple “click” now hails a ride – and they have expanded into the delivery business Twitter creates no content; consumers rely on social media for the latest news New technology is enabling businesses to operate more efficiently, Nike uses supply chain robotics and analytics to speed production and delivery of products Mercedes-Benz is developing drone equipped, networked delivery vans to support e-commerce deliveries And many businesses are automating and going virtual; Bank of America is extending the concept of virtual tellers by testing automated branches Articulate (a provider of online training) has no physical offices and operates entirely virtually All of these companies have embraced this digital disruption to transform – and in some cases even create – their business. http://www.gartner.com/newsroom/id/3598917 https://www.forbes.com/sites/louiscolumbus/2017/02/18/rightscale-2017-state-of-the-cloud-report-azure-gaining-in-enterprises/#7121b4a68481 https://www.forbes.com/sites/gilpress/2016/08/05/iot-mid-year-update-from-idc-and-other-research-firms/#6e523d2f55c5 http://nordicapis.com/new-breeds-of-businesses-that-have-emerged-out-of-the-api-economy/ and https://www.programmableweb.com/news/programmableweb-api-directory-eclipses-17000-api-economy-continues-surge/research/2017/03/13 http://ww.rcrwireless.com/20170104/opinion/2017-predictions-mobile-workforce-to-drive-further-enterprise-change-in-2017-tag10 https://www.emarketer.com/Article/How-Social-Media-Influences-Shopping-Behavior/1013718
- Slide purpose: discuss the impact the digital world is having on business priorities Talk track: This shift to digital is driving key areas of focus for the businesses we talk to… First: A need for flexible infrastructure and cloud solutions, companies are shifting to virtualized services and automated network management tools to manage the growing universe of “connected things” and the dramatic increase in data being generated. This shift to agile infrastructure is allowing companies to quickly scale and adapt to changing business needs. Second area I think everyone is focused on from the board level to customers, is the increase in cyber attacks and the need for comprehensive security solutions. The digital world is expanding the surface area of attacks and the number and sophistication of attacks is growing. There is a focus on layered security solutions and better analytics and intelligence to surface the priority incidents so limited resources can be focused on what matters to the business. Having the right infrastructure and mitigation tactics in place allows you to focus on growing the business and creating better experiences. Businesses are looking for ways to capitalize on all the data coming from people and things - to turn that information into actionable intelligence and create personalized, seamless experiences for customers, your workforce and within the supply chain. To do all of this, companies are turning to trusted advisors to help plan and implement the right solutions at global scale.
- Slide purpose: talk through how successful companies transform Capitalizing on a digital world requires transformation of the entire business. Businesses that do this successfully start with the end in mind. They start by defining the outcome they want– whether it be how they want to engage with customers, empower their employees, or transform their business by developing new products and services, or creating new business models – successful transformations start with a well defined outcome of what the business wants to achieve. With this outcome in mind, a roadmap is developed – looking at all the layers of the business – with people, process and technology a part of that roadmap From this roadmap, businesses transform from the core, rethinking the infrastructure and what will be needed to support the outcome, and driving change through all layers of the business – optimizing operations – and leveraging data. SHORT VIDEO ABOUT VERIZON’S DIGITAL TRANSFORMATION.
- Slide Purpose: To describe how Verizon’s integrated portfolio helps customers achieve key business outcomes. Information is fast-moving, fluid, complex, and valuable, representing a huge opportunity to connect people, places and things to achieve better business outcomes. Companies need a way to connect all these people and places without impacting their core business imperatives. Transforming your business requires best in class solutions - built from an integrated portfolio of technology. 1. Platforms: We start with our industry-leading platforms. From Global IP, VoIP, Security and Cloud to Mobile, IoT and Content, our Global Scale platforms provide the foundation upon which all of our products and solutions are built. 2. Solutions: On our foundation of platforms, we combine industry leading technology to deliver the best solutions for you business Connectivity: In the digital world, connectivity drives business performance. Verizon has one of the largest and most reliable wireless networks and an IP network that spans six continents, has hundreds of thousands route miles with offerings at speeds up to 100G. Fast, reliable, and secure connectivity is the foundation of all the other solutions we can help you architect and support. Our network connects people and things anywhere, anytime, and our management tools make the management of capacity and connections dynamic and agile. And everything is built to be scalable and secure. Communications: The products and services we offer provide powerful solutions for workforce productivity and best in class customer experiences – enabling anytime, anywhere collaboration and communication. Our network and experience enables you to leverage secure, reliable connections to connect with customers and employees seamlessly across devices, allowing you to grow your business. Internet of Things (IoT): Increasingly some of the most critical and impacting communication that needs to occur in your business is between machines, systems, sensors and devices. We can help you architect the right framework of network, devices, virtualization, and analytics capabilities to enable your IoT integrations. We wrap Security into everything we do. Regardless of the solution or integration, safeguarding critical data at rest and in transit is a core competency for Verizon. Our suite of of security solutions can support everything from assessing your current protocols and vulnerabilities to providing ongoing monitoring and maintenance of your security programs. All of these solutions are shaped and supported by: Managed & Professional Services: With experts available to plan, implement and manage your network, security and communications infrastructure, enabling you to stay focused on managing your business. 3. Outcomes: Ultimately, rebuilding infrastructure using the best platforms, with the best technical solutions and best people helping to build and manage – will deliver the best business outcomes.
- Key data points and statistics on the platforms. Slide is to reiterate the Global Scale of Verizon.
- Slide Purpose: Illustrate the strength and expertise of our workforce. We recognize that technology alone will not transform a business. Transformation requires an understanding of the current business situation and the desired outcomes. Solutions are architected from this understanding. The implementation of the technology, definition of business process, and ongoing support and management of the solutions is what will determine the success of a business transformation. We bring a highly talented team of skilled professionals, ready to support your business goals, executing with the highest integrity and ethical standards. We have an extensive global presence to help meet our customers needs around the world. We help at every stage, Advising and planning, Implementation and integration - and we provide ongoing management and incident response services.
- Slide Purpose: To provide an example of the outcomes customers realize when working with Verizon. Customer service and satisfaction is a critical competitive differentiator. In fact, a commissioned study conducted by Forrester Consulting on behalf of Verizon shows seventy-four percent of leaders in transportation and distribution say better customer experience is a critical or high priority. That requirement holds true in the airline industry where business executives and consumers alike depend on airlines to transport them to important destinations around the world. In addition to the need to arrive at their destination on time, passengers’ value staying informed of boarding and flight status and other important news regarding their travel. Airline operations often cover hundreds, if not, thousands of locations domestically and internationally. Quite often, airline communications systems around the world may antiquated and are not interoperable. The impact is a reduction in workforce productivity and slower synchronization of information that customers demand in real-time so they can better manage their time. Such lack of information can lead to a decrease in customer satisfaction, and perhaps lost business to competitors. When one of the world’s largest airlines (connecting 350 locations across 50 countries), faced similar situation, team Verizon came to its rescue. By providing the Airline with world-class network connectivity, we ensured that their global network of operations centers and airports were able to communicate effectively, efficiently and seamlessly. We helped them replace 400 disperate systems with cloud technology. Doing so enabled them engage with customers directly on mobile and social channels anytime, anywhere, and at negligible cost. Direct communication helped build a secure, rich and deep relationship that benefited the airline as well as customers.
- We succeed when you succeed. It is not about the industry recognition, for us, it is about constantly evolving our technology to stay ahead of where you need us to be. We work to provide the best technology and solutions to meet the business needs that are ahead of you, and allow you to position your business to grow. We believe this recognition demonstrates our commitment to innovation on your behalf.
- Slide Purpose: Illustrate our recognized leadership in technology. In the U.S., most of the largest enterprises trust Verizon for their technology solutions.
- Slide purpose: Connect the investments we make to what it means to customers. Verizon has a solid history of strategic investments to build its portfolio of next-generation communications services. From the high-profile acquisition of MCI a decade ago to the more recent acquisition of XO this year, Verizon focuses on delivering a world-class network to meet the needs of businesses around the world. • Beyond the connectivity provided by the network, we have remained at the cutting edge of communications technology advancements. Just a few of the major initiatives we have prioritized for our customers include: Ø Verizon purchased the telematics division of Hughes in 2012, enabling us to offer smart fleet and vehicle connectivity to our customers. Last year, we expanded our telematics solutions with the purchase of Telogis, a global cloud-based mobile enterprise management software company. And, we purchased LQD WiFi to humanize the citizen engagement experience. Ø In 2013, we enhanced our digital video delivery capabilities with the acquisition of Edgecast. Ø In 2015, Verizon entered the digital media content sector with the purchase of AOL, and we acquired the Yahoo operating business this year. Together these companies have become Oath, and will be a major player in mobile media and advertising. Ø Also in 2015, we were first provider to offer SDN to the marketplace so you can efficiently stay agile. And just this year, we launched SDP to enhance your ability to proactively prevent cyber attacks. Ø In 2016, we successfully completed 5G technical trials and announced in 2017, 11 pilot cities in preparation for introducing commercial 5G services. We have the option to buy XO’s wireless spectrum and plan to acquire Straight Path and it’s spectrum; both ideal for 5G technology. Ø We recently announced a $1.05B commitment over three years starting in 2018 to purchase next generation fiber and equipment that will speed the deployment of 5G, improve 4G LTE coverage and deliver high-speed broadband to businesses around the country. • We continually invest in technology so we can drive the technology you need to meet the evolving demands of the digital age.
- Slide purpose: discuss the impact the digital world is having on business priorities Talk track: This shift to digital is driving key areas of focus for the businesses we talk to… First: A need for flexible infrastructure and cloud solutions, companies are shifting to virtualized services and automated network management tools to manage the growing universe of “connected things” and the dramatic increase in data being generated. This shift to agile infrastructure is allowing companies to quickly scale and adapt to changing business needs. Second area I think everyone is focused on from the board level to customers, is the increase in cyber attacks and the need for comprehensive security solutions. The digital world is expanding the surface area of attacks and the number and sophistication of attacks is growing. There is a focus on layered security solutions and better analytics and intelligence to surface the priority incidents so limited resources can be focused on what matters to the business. Having the right infrastructure and mitigation tactics in place allows you to focus on growing the business and creating better experiences. Businesses are looking for ways to capitalize on all the data coming from people and things - to turn that information into actionable intelligence and create personalized, seamless experiences for customers, your workforce and within the supply chain. To do all of this, companies are turning to trusted advisors to help plan and implement the right solutions at global scale.
- Total consolidated operating revenues in first-quarter 2017 were $29.8 billion, a 7.3 percent decrease compared with first-quarter 2016. On a comparable basis excluding divestitures and acquisitions in the period (non-GAAP), consolidated revenue declined approximately 4.5 percent. Net income was $3.6 billion in first-quarter 2017, and EBITDA (non-GAAP, earnings before interest, taxes, depreciation and amortization) totaled $11.2 billion. Consolidated operating income margin was 24.1 percent. Consolidated EBITDA margin (non-GAAP) was 37.7 percent in first-quarter 2017, compared with 37.2 percent in first-quarter 2016. Cash flow from operations was $1.7 billion during the quarter, including $3.4 billion in discretionary pension contributions. Capital expenditures totaled $3.1 billion in first-quarter 2017, as Verizon maintained its network leadership. In Verizon’s media business, AOL delivered solid seasonal performance in first-quarter 2017. Revenue, net of traffic acquisition costs, decreased about 4 percent, driven by a higher percentage of programmatic advertising. Total telematics revenues were $214 million in first-quarter 2017. Organically, IoT revenues, which include telematics, increased approximately 17 percent year over year
- Released in April, the 2017 DBIR reveals what’s really happening in cyber security. This year’s report is based on analysis of over 40,000 incidents, including 1,935 confirmed data breaches. That means you get a detailed insight into the cyber security threats you face. Read the report and discover: The biggest cyber security threats in your sector and what you can do to mitigate them. Who’s behind the attacks and how they’re getting in. What motivates the cybercriminals. How nine incident patterns can help you predict what the cybercriminals will do next. The tenth edition of Verizon's Data Breach Digest found that data breaches are becoming more complex. They are also no longer confined to just the IT department, but are now affecting every department within an organization. Each breach leaves a lingering, if not lasting imprint on an enterprise. Humans continue to play a significant role in data breaches and cybersecurity incidents, fulfilling the roles of threat actors, targeted victims and incident response stakeholders. The report invited the reader to take a behind-the-scenes look at cyber investigations, told from the perspective of the various stakeholders involved, such as corporate communications, legal counsel, or the human resources professional. Opened a newly-established APAC Threat and Analytics Center at Verizon’s Asia-Pacific Advanced Security Operations Center in Canberra to deliver timely insights into cyber threats for both public and private sector customers. This facility complements Verizon’s nine existing Security Operations Centers (SOCs) across the world, which together to monitor more than 60 billion security events annually.
- Not too many companies have transformed themselves in a time of accelerating change. The good news is, we’re one of them. Over the last 20 years, we have a track record of action to get in front of the tailwinds in high-growth markets. By going big at the right time in the fast-growing wireless business, we transformed our asset base: Used the high CAGR of wireless to change revenue profile from 78% wireline to 71% wireless over the course of 15 years But … those tailwinds won’t propel us forward any more. [Wireless CAGR for 2015-2020 is 1 percent.] That means we need to transform ourselves all over again. Wireless and wireline connectivity are mature businesses with slowing rates of growth. We have to have the courage do what we did 15 years ago – go big into markets with high growth potential in the digital economy. We are continuing to grow our business within IoT, Business Communications, Professional Services and Managed Network Services. 5G is an exciting new concept that Scott Nash and Jason Elliott, Nokia, will touch upon shortly. A note on the recent Yahoo! And AOL acquisitions: By acquiring Yahoo's operating business, we are scaling up to be a major competitor in mobile media. Yahoo's operations provide a valuable portfolio of online properties and mobile applications, which attract over 1 billion monthly active consumer views. It also brings market-leading content, brands in sports, finance, news, and email into the portfolio. It expands our analytics and ad tech capabilities and enhances our competitive position and value proposition to advertisers. We are already seeing enthusiasm from partners in sports, news, and finance to leverage this scale in the future. Yahoo's operations complement AOL's business, as well as our overall asset portfolio. The global scale, volume of customer analytics, and market reach of the combined assets will allow us to create long-term value in a less capital-intensive manner. Manufacturing Specific Talking Points: LNS Research (Manufacturing Specific IT Research Firm) was recently briefed by Verizon on their Enterprise Solutions supporting manufacturing and asset intensive industries and the move to IIoT, Cloud, Big Data and leveraging Mobility. Verizon has a reach across the entire globe through our own infrastructure, access to global networks and partnerships with other regional carriers. We offer more than just a transport layer, providing security, digital media services, IoT capabilities, application services and traditional corporate communications. It is an integrated utility-based solution that provides cross platform analytics to aid in everything from understanding customers to asset reliability. Most of all Verizon provides a level of cyber security that helps maintain privacy as well as secure data movement at both the IT and OT levels.
- Slide Purpose: Illustrate the strength and expertise of our workforce. We provide more than technology, we provide the industry leading expertise and skilled specialists to transform that technology into business solutions. This expertise starts with understanding your needs and architecting the right solution to meet your business goals, and is supported by skilled experts at every layer of the solution – whether it be mobility, cloud or security – we have the right skills to architect and deliver the best solutions.