1. RICARDO JUAREZ
1301 Crossway Dr • aredo, TX 78045 • 56-763-6858 • icardojuarez1@student.kaplan.edu
bjective
To obtain a position as a Computer Support Technician where I can utilize my education and training in Kaplan College.
ducation And Training
Kaplan College Laredo Campus
Computer Support Technician diploma
Expected graduation date: October 2015
Courses taken:
ITW101: Introduction to Software Technology
ITK101: Introduction to Systems Technology
CSY140: Desktop Administration
CST140: Software Applications
CSR140: Open Source Systems
CSO140: Network Security
CSG120: Networking Fundamentals
CSB120: Desktop Operating Systems
CSP140: Server Fundamentals
Texas A&M International University
24 hours earned
echnical / Computer Skills
Hardware - Basic PC upgrades/repairs, Network cabling, connectivity troubleshooting, hard drive recoveries, component level
replacements
Computer Capabilities - Operating Systems: Windows 8/7/Vista/00/98/NT, Linux Fedora.
Applications: Microsoft Word, Excel, Access, PowerPoint.
Programming: Knowledge of JavaScript, HTML, website design/maintenance.
rofessional Experience
Gamestop
Senior Game Advisor October 2012 - December 2014
Took cash and credit card payments
• Provided excellent customer service
2. • Covered manager during their absence
• Kept work area clean and organized
• Handled and assisted inventory control
• Troubleshooted network to assist with daily operations
Chuck E. Cheese
Team 2 Gameroom Attendant October 2011 - March 2011
Fixed and troubleshooted games when needed
• Waited on tables and guests
• Taught to have great customer service and hospitality skills
• Earned Employee of the Month for December and January
• Provided excellent guest care and service
ertifications
Currently preparing for COMP TIAA+ Certification Exam
eferences
Ignacio Valverde III
Store Manager
Gamestop
5300 San Dario Ave.
Laredo, Texas 78041
Work: 1-(956)-725-9132
Personal: 1-(956)- 857-7066
Kristina Morales
Assistant Store Manager
Gamestop
5300 San Dario Ave.
Laredo, Texas 78041
Work: 1-(956)-725-9132
Personal:1-(956)-337-3783
Jessica Oviedo
Store Manger
Gamestop
2019 Ne Bob Bullock Loop C-350
Laredo, Texas 78045
Work: 1-(956)-726-1889
Personal: 1-(956)-744-6195
