2. What is SOP?
A standard operating procedure (SOP) is a set of step-by-step instructions
compiled by an organization to help workers carry out routine operations.
SOPs aim to achieve efficiency, quality output and uniformity of
performance, while reducing miscommunication and failure to comply with
industry regulations.
3. When a Bomb threat
receive on Telephone?
▰ Listen carefully and write everything down.
▰ Remain calm and courteous.
▰ Do not interrupt the caller.
▰ Obtain as much information as possible as per
attached Bomb Threat Form.
▰ Using a pre-arranged signal, notify a
supervisor while the call is still ongoing. The
supervisor should contact the public safety
control room.
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4. Question the receiver
should ask
Where is the Bomb
located?
When it is going to
explode?
What does the bomb
look like ?
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Why did you place
the bomb?
What is your name? When did you place
it?
5. Action to be taken by the
hotel management team
▰ Call up urgent meeting with all HOD's on the designated
area to start the emergency response plan.
▰ Notify the Police or other officials responsible for
handling Bomb threats.
▰ Assist the Police with directions and layout of your hotel
to initiate the search.
▰ Immediately initiate the evacuation procedures once
the same has been received from the Police.
▰ The evacuation of the hotel can be similar to the fire
evacuation procedure.
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6. Bomb threat in written form
▰ Notify the Police Department immediately.
▰ Do a quick visual inspection of your area.
▰ Do not touch or move suspicious objects.
▰ Do not use radios, pagers, or cell phones as they can
trigger an explosive device.
▰ Follow the hotel’s evacuation procedures.
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7. Evacuation Process
▰ Do not attempt to
evacuate on your
own as this may lead
to chaos and
confusion.
▰ Remain calm and
stick to a plan.
▰ Do not run, walk
swiftly.
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▰ Follow the
instructions of
supervisor.
▰ Take personal
property such as
briefcase, purse and
lunch container with
you.
▰ Maintaining order,
giving directions,
and assuring safety
as people begin
leaving the facility.