Operations management Quality Control

1. Institute of Management Studies

2. OPERATIONS
MANAGEMENT
Topic : Quality Control

3. What is Quality Control ?
Quality control is a process by which entities review the quality of all factors
involved in production.
Quality control requires the company to create an environment in which both
management and employees strive for perfection.
ISO 9000 defines quality control as "A part of quality management focused on
fulfilling quality requirements".

4. Importance of Quality Control
Quality control ensures that defective goods do not go out to the public as
quality is critical to satisfying your customers and retaining their loyalty so they
continue to buy from you in the future.
Quality control further checks the production of inferior products and wastages
thereby bringing down the cost of production considerably.

5. Process of Quality Control
I. Set your quality standards
II. Decide which quality standards to focus on
III. Create operational processes to deliver quality
IV. Review your results
V. Make improvements

6. Benefits of Quality Control
I. Encourages quality consciousness
II. Satisfaction of consumers
III. Most effective utilization of resources
IV. Increased goodwill
V. Increased sales

7. Control Charts
Control charts are a statistical process control tool used to determine if a
manufacturing or business process is in a state of control.
It is more appropriate to say that the control charts are the graphical device for
Statistical Process Monitoring.

8. Types of Control Charts
I. P - Chart
II. C - Chart
III. U - Chart
IV. X – Chart
V. S - Chart

9. Thank You
Presented By :
Harshvardhan Soni (BA)
Nilesh Rathore (BA)
Saurab Tirkey (BA)
Vinit Tiwari (Core)
Submitted to :
Prof. Rishabh Pare