1. Regina Yeo
Mobile : 0418612382
Email:regina.yeo1@gmail.com
LinkedIn: https://au.linkedin.com/pub/regina-yeo/19/717/29b
CAREER SUMMARY
Qualified Credit & Collection professional with years of experience in Accounts Receivable and
Credit Management with proven leadership skills having managed and developed both local and
shared service teams that have implemented best practices and helped improve overall business
for Fortune 500 Company. Proven ability to build and maintain strong professional relationships with
customers and a wide variety of managers, stakeholders and other team members. Ability to solve
problems quickly and effectively. Extremely flexible and adaptable to changing work environment.
Key Strengths:
 Multi-faceted Leader, Manager, Mentor and Coach having led teams of 12 to exceed
business expectations
 Experienced in managing off-shoring business interventions to drive efficiency initiatives
 Goal-Orientated with ability to identify and implement new processes and best practices and
significantly improve operational efficiency and financial effectiveness.
 Ability to communicate across culturally diverse stakeholders as a result of subject matter
expertise
 Capabilities to manage and work in demanding financial environment and deliver high quality
results according to deadlines and stakeholder’s expectations.
 Focus on being an integral partner to the business to meet mutually agreed corporate goals
PROFESSIONAL EXPERIENCE
EMERSON PROCESS MANAGEMENT ASIA PACIFIC PTE LTD / Feb 1998 to Aug 2015
EMERSON PROCESS MANAGEMENT AUSTRALIA PTY LTD
Singapore / Melbourne
A leader in business automation; empowering production, processing and distribution in the
chemical, oil & gas, refining, pulp & paper, power.
Credit Manager – Australia & Asia Pacific Jun 2014 to Aug 2015
Led, managed and developed a team of 12 – Accountants, Credit Analysts and Collection
Specialist (2 based in Singapore and 10 based in Manila, Philippines) in all areas of Accounts
Receivable and Credit Management function for both Australia and Singapore entity (in excess of
US$ 1.3 Billion turnover, spaning across 12 different Business Units, handling 800 to 900 accounts per
month) reporting to Vice President of Finance Asia Pacific and Asia Credit & Collection Director (for
Singapore entity) and Senior Director of Finance & Perfect Execution (for Australia entity)
Achievements
 System Implementation: Successfully implemented ERP system migration from JD Edwards to
Oracle for Australia. Currently in the process of similar system implementation for Singapore.
 Past Due Improvements: Significantly improved past due % performance and finished the
year with only 8% past due compared to previous past dues of 19% (with the last 3 months
of the year of below 13%)
 Best Practice Implementation: Establish and implemented Credit & Collection Policies for
Australia and significantly improved past due result from $4M to $2.1M (the lowest since
2012) and exceed our cash collection target by an average of +10.4% per month.
 Shared Services: Managed and developed the Offshore team in Manila and provide
training to ensure consistent quality and managed to achieve year on year improvement
for DSO and past due % performance

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Finance Manager – Accounts Receivable, Asia Pacific Jan 2008 to Jun 2014
Melbourne (2.5 years) & Singapore (4 years)
Managed the Accounts Receivable and Credit Management function with turnover in excess of
US$1Billion spaning across 12 different Business Units, handling 400 to 500 accounts per month and
developing and leading a team of 8 - Accountants, Credit Analysts and Collection Specialist (2
based in Singapore and 6 in Manila) and maintained policies and procedures and ensured a
continuous improvement culture reporting to Vice President of Finance Asia Pacific.
Achievements
 DSO Improvements: Achieved year on year improvement in DSO, 47.5 days in 2008 to 43.8
days in 2012 even though business volume increased year on year by 10%
 Overdue Reductions: Reduced 13 month average overdue % from 29% in 2008 to 15% in
2014 even though business volumes increased year on year by 10%
 Collection Tool: Implemented Collection tool (Aceva/AGR) for Asia Pacific region, helped
streamline collection processes and improved our Collection results for Asia Pacific to 17.8%
from target of 22%
 Shared Services: Successfully implemented an offshore Shared Services team for
Collections which was identified best practices in Asia Pacific and significantly improved
DSO and past due % performance.
 Best Practice Implementation: Establish best practices and implemented across Asia Pacific
sites and improved our collection results from 25% to 18%
 Credit Team: Established a credit team that is able to conduct yearly credit assessment for
most customers and that achieved a reduction of credit request turnaround from 1 week to
3 days.
 Process Improvements: Improved credit application request by implementing e-form via
EPM’s Intranet that allows tracking of the forms instead of email request. Improvement of
turnaround from 1 week to 3 days or less.
 Zero Bad Debts: Achieved no bad debts in accounts I managed
Accounts Receivable Manager, Asia Pacific Jan 2001 to Dec 2007
Singapore
Lead and managed a team of 5 local Collectors and Credit Analyst handing turnover in excess of
US$ 600 million handling 300 to 400 accounts in all aspects of Account Receivable and Credit
Management function from debt collection, review collection performance, preparation of month-
end reports, implement credit policies, cash application and ensure compliance with procedures
reporting to Finance Director
Achievements
 DSO Improvements: Implemented best practices and drove DSO improvement from 66 days
in 2000 to 36.2 days in 2005 – a 45% improvement which significantly improved cash flow .
 Over-Due Reductions: Improved 13 month average overdues % from 42.1% in 2001 to 30.5%
in 2007.
 Achievement Award: Because of best practices I implemented for Singapore operation I
was presented with the DSO Achievement Award in 2000, 2002 and 2004.
 Collection Tool Implementation: Implemented Aceva, a collection tool that significantly
assisted in delivering DSO improvements from 66 days in 2000 to 36.2 days in 2005.
 Credit Evaluation: Developed a credit evaluation template that provided recommended
credit limit amounts that ease decision making when establishing credit facilities to
customer and help the company to minimize risk exposure achieving Zero Bad Debt
 Best Practice Implementation: Credit Evaluation template is implemented across Asia
Pacific and resulted in reduction of bad debt by 95%

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 Process Improvements: Establishing an Accounts Receivable website allowing the team is
able to share information, data and ideas.
 Receipt System: Improved receipts system by implementing an E-Receipt register to
replace a manual receipt book, thus increasing team productivity.
 Process Improvements: Designed and implemented processes for the credit and collection
team to improve effectiveness and efficiency.
Senior Accountant, Singapore Jan 1999 to Dec 2000
Accountant, Singapore Feb 1998 to Dec1998
Singapore
Lead and managed a team of 5 local Collectors and Credit Analyst handing turnover in excess of
US$ 600 million handling 300 to 400 accounts in all aspects of Account Receivable and Credit
Management function from debt collection, review collection performance, preparation of month-
end reports, implement credit policies, cash application and ensure compliance with procedures
reporting to Finance Director
Achievements
 Process Improvements: Designed and implemented processes for the credit and collection
team to improve effectiveness and efficiency.
 Team Supervision: Successfully managed the team without supervision from my manager,
who was based in China.
 Credit Database: As there was no system in place for sales and order personnel to check
customer credit limits I created a database allowing credit checks to be undertaken quickly
without having to wait for assistance from Finance staff.
 Sales Meetings: Organised monthly review meetings with Operations and Sales to address
outstanding issues in a timely and cost effective manner.
 Policy Communications: Ensured that Sales Staff and Order Administrators were aware of
the company’s credit policies.

4. Regina Yeo Page 4 of 4
Education
Bachelor of Business Administration - Finance University of Oklahoma
Certificate in Business Management - Institute of Administrative Management
Other Achievements
Academic - Golden Key National Honour Society
- Beta Gamma Sigma Member
- Dean’s Honour Roll
Skills
- MS Office (Word, Excel, PowerPoint)
- JD Edwards
- Oracle
Interest and Other Activities
Church Choir A member of the Church Choir for 8 years.
Referees
Available on request.