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- Organizational Behavior -
Assessing structure, culture, leadership and team dynamics to
improve organizational effectiveness
Session 6 - Introducing Organizational Culture
Spring 2021
Version 1
1
Copyright © 2021 Thomas Mazzone
2
Session 6 - Introduction Organizational Culture
Objectives:
Review of feedback from presentations
Discuss culture and the link to organizational performance
Discuss the challenges in defining it usefully
Discuss culture and the link to structure, as a way of defining
roles, responsibilities, ’ways of being’ and ‘acting’
Reintroduce personality as a way of linking culture to structure
to environment and understanding how to differentiate it the
different types
Agenda:
Review feedback from last week, discuss quiz
Discuss Culture and Challenges of Definitions
break
Discuss personality and culture
Discuss the core Cultural analytical framework
Discuss HW Assignments
6:00 - 6:15 pm
6:15 - 6:45 pm
6:45 - 7:15 pm
7:15 - 7:30 pm
8:00 - 8:30 pm
Next week:
Quiz opens next week after class
Deeper dive on prep for HW presentations, explore more fully
how we apply the methodology to the companies we are
studying
Discuss ’team articles’
8:15 - 8:30 pm
Copyright © 2021 Thomas Mazzone
introduction
course calendar
3
organizational behavior
structural assessment
symbolic (cultural) assessment
political (leadership) assessment
resource (team) assessment
Copyright © 2021 Thomas Mazzone
Copyright © 2021 Thomas Mazzone
Overview of Sessions and Assignments
This is an organizational assessment ‘consulting methodology’,
to help you better ‘see’, design and manage teams and
organizations
Each session builds on the other to lead to a comprehensive
executive presentation presenting findings, conclusions and
recommendations
We are learning a methodology for understanding, defining,
improving, innovating and managing teams and organizations
4
Copyright © 2021 Thomas Mazzone
Copyright © 2021 Thomas Mazzone
Organizational Behavior - Course Structure
5
The Advantage; Building a Cohesive Leadership Team
The Advantage;
Over-Communicate Clarity
The Advantage;
Create Clarity
The Advantage; Reinforce Clarity
Stewardship: Choosing Service over Self-Interest
The Icarus Deception
Reframing Organizations: The Structural Frame
Reframing Organizations: The Human Resource (Team) Frame
Reframing Organizations: The Symbolic (Culture) Frame
Reframing Organizations: The Political (Leadership) Frame
The Purpose of Organizations - Service
The Purpose of Organizations - Creativity
Organizational Focus and Purpose
Assess the Purpose
Course Structure - Methodology
Assess the Formal Structure
Assess the Informal structure
Assess the Leadership
Philosophically we approach the discipline like a consultant.
How do we describe an organization in a way that we can
understand enablers and disablers of performance? How do we
develop a point of view on what works and what can be
improved?
Philosophically - the HW Assignments assume that you are not
necessarily trying to change a large organization but to help the
team you are managing to be better performers - better at
fulfilling their purpose
HBS on Teams: Building Your Team’s Infrastructure
HBS on Teams: Building Close out Your Team
HBS on Teams: Building Manage Team Process
HBS on Teams: Building Manage Team Conflict
Organizational Assessment and Development
Teamwork Assessment and Development
Philosophically - the discussion forums help us to understand
the focus and purpose of organizations
The Knowledge Creating Organization
The Focus of Organizations - Knowledge Creation
The Advantage- Organization Health
The Focus of Organizations - Health and Alignment
Assessing Structure
Assessing Capability
team-based
individual-based
Individual Self-Awareness and Personal Mastery
Please Understand Me II
Foundational Element to Better Understand and Assess
Organizational Effectiveness
Philosophically - this book helps us to understand how to
develop better self awareness and leverage it for better ‘other
awareness’ to develop more proactive strategies for devel oping
leaders and managing teams
Advanced applications to leadership, team development and
management
Copyright © 2021 Thomas Mazzone
X
X
X
X
Strategy
Structure Alignment
Structure
Culture Alignment
Culture
Leadership
Alignment
Leadership
Team
Alignment
Organizational
Behavior
Alignment Drives Effectiveness
Re-alignment ensures sustainable success
Structure
Leadership
Team
Culture
Effective Organizations are Aligned with the Needs of their
Environment
and create and manage tension
Overview of course
Organizations as interconnected teams which operate most
effectively when there is close alignment between strategy,
structure, culture, and leadership
Ongoing and evolving External and Internal (P.E.S.T. and
S.W.O.T.) changes require continual adjustment and
realignment
Organizational Behavior Alignment Model
Copyright © 2021 Thomas Mazzone
How are we designed
How do we act
6
Create tension
Manage tension
Copyright © 2021 Thomas Mazzone
Quiz 1
Assessment of Formal Organizational Structures
organizational behavior
structural assessment
symbolic (cultural) assessment
political (leadership) assessment
resource (team) assessment
7
Copyright © 2021 Thomas Mazzone
8
Quiz 1 - Assessment of Formal Structures
Open book
Take - home
Timed 1 1/5 hours
Three short answers - 4-5 paragraphs each (1½ pages)
Reflections on lessons learned
Questions:
What are the essential elements of organizational structure and
how are they impacted by industry conditions?
30 pts.
What are the essential elements of elements of the integrated
Quinn/ Keirsey Culture model? How does it align with industry
structure?
30 pts.
What are the key lessons that you learned about the
environment/strategy/structure assessment of the organization
that you studied?
40 pts.
Copyright © 2021 Thomas Mazzone
9
Review of presentations
Copyright © 2021 Thomas Mazzone
Process Technology Standards
Administrative Support
Management Control
Leadership
Marketing/ Sales
Product Development
Operations/ Distribution
Customer Support
Organizational Structural Components
Understanding the Journey to evolve alignment with needs
(output), work (process), skills (competencies) with the
requirements of the environment (industry)
Re-imaging Mintzberg’s Model of Organizational Structure
These components are present in all organizations (including
not-for-profits)
We need to work together - to organize to accomplish objectives
We need to figure out the best way to work together
Agree on what to do and how to do it how to coordinate
The key challenge is uncertainty, we don’t know what to do,
how to do it, who to work with
Set direction
Define Need
Define
Solution
Deliver

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- Organizational Behavior - Assessing structure, culture, le

  • 1. - Organizational Behavior - Assessing structure, culture, leadership and team dynamics to improve organizational effectiveness Session 6 - Introducing Organizational Culture Spring 2021 Version 1 1 Copyright © 2021 Thomas Mazzone 2 Session 6 - Introduction Organizational Culture Objectives: Review of feedback from presentations Discuss culture and the link to organizational performance Discuss the challenges in defining it usefully Discuss culture and the link to structure, as a way of defining roles, responsibilities, ’ways of being’ and ‘acting’ Reintroduce personality as a way of linking culture to structure to environment and understanding how to differentiate it the different types Agenda: Review feedback from last week, discuss quiz Discuss Culture and Challenges of Definitions break Discuss personality and culture Discuss the core Cultural analytical framework Discuss HW Assignments 6:00 - 6:15 pm 6:15 - 6:45 pm 6:45 - 7:15 pm
  • 2. 7:15 - 7:30 pm 8:00 - 8:30 pm Next week: Quiz opens next week after class Deeper dive on prep for HW presentations, explore more fully how we apply the methodology to the companies we are studying Discuss ’team articles’ 8:15 - 8:30 pm Copyright © 2021 Thomas Mazzone introduction course calendar 3 organizational behavior structural assessment symbolic (cultural) assessment political (leadership) assessment resource (team) assessment Copyright © 2021 Thomas Mazzone Copyright © 2021 Thomas Mazzone Overview of Sessions and Assignments This is an organizational assessment ‘consulting methodology’, to help you better ‘see’, design and manage teams and organizations Each session builds on the other to lead to a comprehensive executive presentation presenting findings, conclusions and recommendations We are learning a methodology for understanding, defining, improving, innovating and managing teams and organizations 4
  • 3. Copyright © 2021 Thomas Mazzone Copyright © 2021 Thomas Mazzone Organizational Behavior - Course Structure 5 The Advantage; Building a Cohesive Leadership Team The Advantage; Over-Communicate Clarity The Advantage; Create Clarity The Advantage; Reinforce Clarity Stewardship: Choosing Service over Self-Interest The Icarus Deception Reframing Organizations: The Structural Frame Reframing Organizations: The Human Resource (Team) Frame Reframing Organizations: The Symbolic (Culture) Frame Reframing Organizations: The Political (Leadership) Frame The Purpose of Organizations - Service The Purpose of Organizations - Creativity Organizational Focus and Purpose Assess the Purpose Course Structure - Methodology Assess the Formal Structure Assess the Informal structure Assess the Leadership Philosophically we approach the discipline like a consultant. How do we describe an organization in a way that we can understand enablers and disablers of performance? How do we develop a point of view on what works and what can be
  • 4. improved? Philosophically - the HW Assignments assume that you are not necessarily trying to change a large organization but to help the team you are managing to be better performers - better at fulfilling their purpose HBS on Teams: Building Your Team’s Infrastructure HBS on Teams: Building Close out Your Team HBS on Teams: Building Manage Team Process HBS on Teams: Building Manage Team Conflict Organizational Assessment and Development Teamwork Assessment and Development Philosophically - the discussion forums help us to understand the focus and purpose of organizations The Knowledge Creating Organization The Focus of Organizations - Knowledge Creation The Advantage- Organization Health The Focus of Organizations - Health and Alignment Assessing Structure Assessing Capability team-based individual-based Individual Self-Awareness and Personal Mastery Please Understand Me II Foundational Element to Better Understand and Assess
  • 5. Organizational Effectiveness Philosophically - this book helps us to understand how to develop better self awareness and leverage it for better ‘other awareness’ to develop more proactive strategies for devel oping leaders and managing teams Advanced applications to leadership, team development and management Copyright © 2021 Thomas Mazzone X X X X Strategy Structure Alignment Structure Culture Alignment Culture Leadership Alignment Leadership Team Alignment Organizational Behavior Alignment Drives Effectiveness Re-alignment ensures sustainable success
  • 6. Structure Leadership Team Culture Effective Organizations are Aligned with the Needs of their Environment and create and manage tension Overview of course Organizations as interconnected teams which operate most effectively when there is close alignment between strategy, structure, culture, and leadership Ongoing and evolving External and Internal (P.E.S.T. and S.W.O.T.) changes require continual adjustment and realignment Organizational Behavior Alignment Model Copyright © 2021 Thomas Mazzone How are we designed How do we act 6 Create tension Manage tension Copyright © 2021 Thomas Mazzone Quiz 1 Assessment of Formal Organizational Structures organizational behavior structural assessment symbolic (cultural) assessment political (leadership) assessment resource (team) assessment 7 Copyright © 2021 Thomas Mazzone
  • 7. 8 Quiz 1 - Assessment of Formal Structures Open book Take - home Timed 1 1/5 hours Three short answers - 4-5 paragraphs each (1½ pages) Reflections on lessons learned Questions: What are the essential elements of organizational structure and how are they impacted by industry conditions? 30 pts. What are the essential elements of elements of the integrated Quinn/ Keirsey Culture model? How does it align with industry structure? 30 pts. What are the key lessons that you learned about the environment/strategy/structure assessment of the organization that you studied? 40 pts. Copyright © 2021 Thomas Mazzone 9 Review of presentations Copyright © 2021 Thomas Mazzone Process Technology Standards Administrative Support Management Control Leadership Marketing/ Sales Product Development Operations/ Distribution Customer Support
  • 8. Organizational Structural Components Understanding the Journey to evolve alignment with needs (output), work (process), skills (competencies) with the requirements of the environment (industry) Re-imaging Mintzberg’s Model of Organizational Structure These components are present in all organizations (including not-for-profits) We need to work together - to organize to accomplish objectives We need to figure out the best way to work together Agree on what to do and how to do it how to coordinate The key challenge is uncertainty, we don’t know what to do, how to do it, who to work with Set direction Define Need Define Solution Deliver