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ROMBLON STATE UNIVERSITY
ODIONGAN, ROMBLON
Graduate Education and Professional Studies
Administrative Process and Human Behavior in Organization
COURSE SYLLABUS: Revised as 0f 2020-2021
2nd
SEMESTER 2020-2021
RSU Vision
A research-based higher education institution committed to excellence and service in nurturing globally competitive workforce towards sustainable development.
RSU Mission
RSU shall nurture an academic environment that provides advanced education, higher technological, and professional instruction and technical expertise in agriculture and fishery, forestry,
science and technology, education, humanities, and sciences , and other relevant fields of study and shall bridge boundaries across other institutions and communities through responsive, relevant
and research-based extension services.
RSU Quality Policy
We are committed to providing excellent higher education services to our students to produce globally competitive graduates and the highest satisfaction of our stakeholders.
Core Values
Stewardship
Competence
Resilience
Integrity
Balance
Excellence
Service
These core values “SCRIBES” serve as our guiding principles in our efforts to make Romblon State University a recognized HEI in the region and beyond in the coming years.
Graduate Education and Professional Studies.
The GEPS aims to be one of the region’s leading institutions that prepares and develops globally competitive educational leaders, educators,business individuals,and public administrators.
Department Objectives
1. To instill awareness on the advancement of knowledge through provision of quality graduate education and consistent conduct ofresearch;
1. To develop quality and competent educators,public and business leaders attuned to the emerging concepts ofglobalization;
2. To provide quality education,extend expertise, and conduct researchers that meet the demands of the local and global community;
3. To develop intellectual expertise to serve the immediate environment with commitment to improve the social, political, and mo ral aspects ofthe community;
4. To nurture scholarly attitude towards research and promote research-oriented activities to sustain development and improvement in the community;
5. To extend the graduate researches and expertise to improve the community through extension activities.
Course Number: 211
Course Title: Administrative Process and Human Behavior in Organization
Units: 3
Course Description:
The Course in Administrative process and human behavior in organization aims to inspire the graduate students to be aware of themselves in the organization. The course will be effectively using
experiential learning pedagogy to achieve such aim in the empowerment of individual and interpersonal behavior, group behavio r, change and effects, emerging aspects of organizational behavior and case problems. It
is expected that the students will be able to apply the knowledge, concepts and skills they gain in experiential learning in the course.
Course Objectives:
At the end of the course,the graduate students are expected to:
Preliminary Lecture:
Describe learning; explain social behavior and how to manage one’s own behavior; and explain individual career management.
Chapter Learning Objectives:
LO1 Define what OB is and explain the OB theories and management, and explain the approach to managing individuals’ behaviorwithin an organizational setting;
LO2 Discuss individual differences, the nature of personality, the characteristics of personality, the nature of ability, an explanation of emotions and perceptions; explain the models of personality as well as the
biases and problems in perception;
LO3 Describes values, discusses the characteristics of work attitudes; LO3.1 Explain work attitudes; LO3.2 describe the types of values, explain, work moods, and the theories of job satisfaction;
LO4 Explain organizational culture and ethics; LO4.1 discuss socialization and culture; LO4.2Describe socialization stages,explain the factors determining an organization’s culture;
LO5 Discuss the different motivational theories and concepts, such as Maslow’s theory, Alderfer’s theory, Herzberg’s theory, Mccleland’s theory, Adam’s theory; Explain theory X and theory Y, theory Z;
Explain empowerment.
LO6 Explain the nature of leadership; Describe the trait theories, the contingency model as well as the path-goal theory,as well as the various leadership styles;
LO7 Describe the organizational sources of power; explain the power of tactics and the political perspectives of power, and the causes of conflict;
LO8 Discuss individual decision making, define and classify groups,describe stages of group development and discuss the models of decision making;
LO9 Define globalization; discuss the global skills managers must learn and practice; describe what cross -cultural management is and how it influences people in multinational corporations;
LO10 Describe formal and informal groups,group norm, group cohesiveness,group conformity, and group think; define what a team is and the role of teamwork in the organization;
LO11 Discuss communication in the work place;
LO12 Discuss managing occupationalstress;
LO13 Explore the organization structure;
LO14 Describe the organizational structure.
LO15 Describe Filipino Values and Temperament
COURSE CONTENT:
Unit
Topic Objectives Hours Teaching Strategies Outcome Lecturer
Preliminary Lecture LO1, LO3, 3 Simple reaction on narrative. Makea personalnarrative: "How do you
relate self-efficacy in your profession".
Docmar
1 Organizational Behavior and Management LO1 3 Participation: (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Memorized OB theories Group 1
2 Individual differences, personality, abilities,
emotions, and perceptions
LO2 3 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
What makes you different from others in
terms of skills and knowledge as regards
professional Career Person?
Group 2
3 Values, attitudes and moods LO3,
LO3.1,
LO3.2
4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
An Analysis of thesong: Because of You.
Relate it to your work.
Group 3
4 Organizational Culture and Ethics LO4,
LO4.1,
LO4.2
4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
What really affects organizational
structure?
Group 4
5 Motivations and empowerment LO5 4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Case Study Group 5
6 Leadership LO6 4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Case Study Group 6
7 Work groups and team LO10 3 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Case Study Group 6
8 Power, politics and conflicts LO7 3 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Reaction: Who is President Duterteas
Leader?
Group 7
9 Individual and group decision making LO8 3 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Submit a 1-page reaction on the Given
Case Study: Single space, Calibri,
fontsize:10, short coupon bond. (Note:
With Heading, Your name, Course, Title
of the Case Study.
Group 8
10 Globalization LO9 3 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Interview manager/s: (3-page report).
How do they manage change? How do
they orient peopleon thechange to occur?
Pictures will do? Submit sample interview
questions.
Group 9
A B
GRADING SYSTEM 50% 50%
Midterm Final
Research Output 60 60 Outcomes in a compiled submission form
Examination 20 20 Examination
Online Participation 20 20 Online Participation
Total 100 100
FG = (A+B) divided by 2
REQUIREMENTS
1. Submission of the assigned topicshared or reported with thefollowing the specific tasks to be done:
A. Requirements:
1. HARDBOUND Report CONTAINS THE FF:
1.1 Research Output:
1.2 Your answers to outcome column:
1.3 Your analysis on the following songs:
11 Communication in theWorkplace LO11 4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Why is it that communication is best
considered as the heart of the
organization?
Group 10
12 Managing Occupational stress LO12 4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Submit a 1-page reaction: How did you
overcome stress?Work-related or family
related one:
Group 11
13 Organizational structure LO13 4 Participation (Group Discussions, Brainstorming, Individual &
Group activity & reports), Quiz (Mentalworks), Outputs
(Research & Projects), Group Dynamics
Recitation: This is based on the topic. Group 12
14 Organizational change and development LO14 3 Participation (FGD, Brainstorming, Individual & Group activity &
reports), Quiz (Mentalworks), Outputs (Research & Projects),
Group Dynamics
Submit a 1-page reaction : Who kills
change? Explain at least 5 out of the
thirteen suspects.
Group 14
15 Filipino values and temperament LO15 2 Reading Read 1 article about values and
temperament: Submit your summary.
1.3.1 Dream It Possible, When You Believe by Mariah Carrey,
1.3.2 You by Basil Valdes,
1.3.3 Because of You,
1.3.4 One Friend,
1.3.5 Hero
1.3.6 We are the Champions,
1.3.7 Never Been to Me,
1.3.8 Your Analysis of theMovie “ Lean on Me”
2. Use Verdana, font 11, short coupon bond, double spacemargins: top 1.5, bottom1, left 1.5, and right 1. Do put page. Soft Bounded when submitted.
3. Submit theoutput on time.
REFERENCES:
1. Daft,Richard L. (1997) Management; Fourth Edition. The Drylen Press:HardCourt Brace College Publishers.
2. Hoyle, John R.,at. Al (1998), Skills for Successful21st Century School Leaders:Standards for Peak Perfromaers,American Association of School Administrators, Arlington VA, USA
3. Lorenzana, Carlos C. (2003). Management: Theory and Practice,Revised Edition: Rex Printing Company, Inc. Quezon City Philippines
4. Martires, Conception R. (2006). Human Behavior in Organization. Third Edition. National Bookstore, Manila, Philippines.
5. Newstrom,John W. (2007). Organizational Behavior: Human Behavior at Work. Twelfth Edition, McGraw-Hill International Edition.
6. O’Donnell, Koonts, (1994). Principles of Management: An Analysis of Managerial Function, Fifth Edition, McGraw-Hill Book Company, New York, USA.
7. Payos,Ranulfo P. and Orlando S. Zorilla (2003). Personnel Management in the 21st Century. 7th Edition. Rex Bookstore, Manila, Philippines.
8. Schermerhoro, John Jr. and Davic S. Chappel. (2000). Introducing Management John Willey and Sons Inc. USA.
9. Thompson, John L. (1997). Lead with Vision: Manage the Strategic Challenge. First Edition. International Thompson Business Press,Boston, USA
10. Wright, Patrick M. and Raymond A. Noe (1995). Management of Organizations, Irwin-Times Mirror Higher Education Group, Inc.
11. Young, Trevor L. (1997). Educational Management Strategy Quality and Resources:Leading Projectivism Edited by Margaret Preedy,Ron Glatter and Rosalind Lavacic. Open University
Press, Philadelphia.
12. Zulueta, Francisco M. and Greg Melchor Castro De Lara. (2002). Human Behavior in Organization, National Bookstore, Manila, Philippines.
Additional Readings:
1. TĂĽrker, M. (2008). ORGANIZATIONAL CITIZENSHIP BEHAVIOUR ANDORGANIZATIONAL LEARNINGCLIMATE RELATIONSHIP. Lex Et Scientia, Xv(1) Retrieved from
https://search.proquest.com/docview/2346448195?accountid=31613
2. Tufail, M. S., Muneer, S., & Manzoor, M. (2016). HOW ORGANIZATIONAL REWARDS AND ORGANIZATIONALJUSTICE AFFECT THE ORGANIZATIONAL CITIZENSHIP
BEHAVIOR AND COUNTERPRODUCTIVE WORK BEHAVIOR:ANALYSIS OF PAKISTANSERVICE INDUSTRIES. City University Research Journal, ,171-182. Retrieved from
https://search.proquest.com/docview/2102334902?accountid=31613
3. Manuti, A.,& Giancaspro, M. L. (2019). People make the difference: An explorative study on the relationship between organizational practices, employees’ resources,and organizational
behavior enhancing the psychology of sustainability and sustainable development. Sustainability, 11(5) doi:http://dx.doi.org/10.3390/su11051499
4. Yohana, C. (2017). The effect of leadership, organizational support and organizational citizenship behavior on service quality. Problems and Perspectives in Management, 15(2),197-203.
doi:http://dx.doi.org/10.21511/ppm.15(2-1).2017.03
5. Maria Socorro Cristina, L. F. (2014). Leading and managing change in organizations: Focus, priorities, and tools of OD practitioners, leaders and managers: *Keyword branch*. ABAC ODI
Journal Vision.Action.Outcome, 1(2) Retrieved from https://search.proquest.com/docview/2384089339?accountid=31613
6. Mondo, L., & Musungwini, S. (2019). Developing a change management model for managing information systems initiated organisational change: A case of the banking sector in
zimbabwe. Journal of Systems Integration, 10(1),49-61. doi:http://dx.doi.org/10.20470/jsi.v10i1.362
7. Rahmat, N., Buntat, Y., & Ayub, A. R. (2015). Determination of constructs and dimensions of employability skills based work performance prediction: A triangular approach. International
Journal of Economics and Financial Issues, 5 Retrieved from https://search.proquest.com/docview/1701253421?accountid=31613
Prepared By:
DR. MARIO A. FETALVER, JR.
Professor VI
Dean, Graduate Studies

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RSU Graduate Course Syllabus

  • 1. ROMBLON STATE UNIVERSITY ODIONGAN, ROMBLON Graduate Education and Professional Studies Administrative Process and Human Behavior in Organization COURSE SYLLABUS: Revised as 0f 2020-2021 2nd SEMESTER 2020-2021 RSU Vision A research-based higher education institution committed to excellence and service in nurturing globally competitive workforce towards sustainable development. RSU Mission RSU shall nurture an academic environment that provides advanced education, higher technological, and professional instruction and technical expertise in agriculture and fishery, forestry, science and technology, education, humanities, and sciences , and other relevant fields of study and shall bridge boundaries across other institutions and communities through responsive, relevant and research-based extension services. RSU Quality Policy We are committed to providing excellent higher education services to our students to produce globally competitive graduates and the highest satisfaction of our stakeholders. Core Values Stewardship Competence Resilience Integrity Balance Excellence Service These core values “SCRIBES” serve as our guiding principles in our efforts to make Romblon State University a recognized HEI in the region and beyond in the coming years. Graduate Education and Professional Studies. The GEPS aims to be one of the region’s leading institutions that prepares and develops globally competitive educational leaders, educators,business individuals,and public administrators. Department Objectives 1. To instill awareness on the advancement of knowledge through provision of quality graduate education and consistent conduct ofresearch; 1. To develop quality and competent educators,public and business leaders attuned to the emerging concepts ofglobalization; 2. To provide quality education,extend expertise, and conduct researchers that meet the demands of the local and global community;
  • 2. 3. To develop intellectual expertise to serve the immediate environment with commitment to improve the social, political, and mo ral aspects ofthe community; 4. To nurture scholarly attitude towards research and promote research-oriented activities to sustain development and improvement in the community; 5. To extend the graduate researches and expertise to improve the community through extension activities. Course Number: 211 Course Title: Administrative Process and Human Behavior in Organization Units: 3 Course Description: The Course in Administrative process and human behavior in organization aims to inspire the graduate students to be aware of themselves in the organization. The course will be effectively using experiential learning pedagogy to achieve such aim in the empowerment of individual and interpersonal behavior, group behavio r, change and effects, emerging aspects of organizational behavior and case problems. It is expected that the students will be able to apply the knowledge, concepts and skills they gain in experiential learning in the course. Course Objectives: At the end of the course,the graduate students are expected to: Preliminary Lecture: Describe learning; explain social behavior and how to manage one’s own behavior; and explain individual career management. Chapter Learning Objectives: LO1 Define what OB is and explain the OB theories and management, and explain the approach to managing individuals’ behaviorwithin an organizational setting; LO2 Discuss individual differences, the nature of personality, the characteristics of personality, the nature of ability, an explanation of emotions and perceptions; explain the models of personality as well as the biases and problems in perception; LO3 Describes values, discusses the characteristics of work attitudes; LO3.1 Explain work attitudes; LO3.2 describe the types of values, explain, work moods, and the theories of job satisfaction; LO4 Explain organizational culture and ethics; LO4.1 discuss socialization and culture; LO4.2Describe socialization stages,explain the factors determining an organization’s culture; LO5 Discuss the different motivational theories and concepts, such as Maslow’s theory, Alderfer’s theory, Herzberg’s theory, Mccleland’s theory, Adam’s theory; Explain theory X and theory Y, theory Z; Explain empowerment. LO6 Explain the nature of leadership; Describe the trait theories, the contingency model as well as the path-goal theory,as well as the various leadership styles; LO7 Describe the organizational sources of power; explain the power of tactics and the political perspectives of power, and the causes of conflict; LO8 Discuss individual decision making, define and classify groups,describe stages of group development and discuss the models of decision making; LO9 Define globalization; discuss the global skills managers must learn and practice; describe what cross -cultural management is and how it influences people in multinational corporations; LO10 Describe formal and informal groups,group norm, group cohesiveness,group conformity, and group think; define what a team is and the role of teamwork in the organization; LO11 Discuss communication in the work place; LO12 Discuss managing occupationalstress; LO13 Explore the organization structure; LO14 Describe the organizational structure. LO15 Describe Filipino Values and Temperament
  • 4. Unit Topic Objectives Hours Teaching Strategies Outcome Lecturer Preliminary Lecture LO1, LO3, 3 Simple reaction on narrative. Makea personalnarrative: "How do you relate self-efficacy in your profession". Docmar 1 Organizational Behavior and Management LO1 3 Participation: (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Memorized OB theories Group 1 2 Individual differences, personality, abilities, emotions, and perceptions LO2 3 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics What makes you different from others in terms of skills and knowledge as regards professional Career Person? Group 2 3 Values, attitudes and moods LO3, LO3.1, LO3.2 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics An Analysis of thesong: Because of You. Relate it to your work. Group 3 4 Organizational Culture and Ethics LO4, LO4.1, LO4.2 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics What really affects organizational structure? Group 4 5 Motivations and empowerment LO5 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Case Study Group 5 6 Leadership LO6 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Case Study Group 6 7 Work groups and team LO10 3 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Case Study Group 6 8 Power, politics and conflicts LO7 3 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Reaction: Who is President Duterteas Leader? Group 7 9 Individual and group decision making LO8 3 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Submit a 1-page reaction on the Given Case Study: Single space, Calibri, fontsize:10, short coupon bond. (Note: With Heading, Your name, Course, Title of the Case Study. Group 8 10 Globalization LO9 3 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Interview manager/s: (3-page report). How do they manage change? How do they orient peopleon thechange to occur? Pictures will do? Submit sample interview questions. Group 9
  • 5. A B GRADING SYSTEM 50% 50% Midterm Final Research Output 60 60 Outcomes in a compiled submission form Examination 20 20 Examination Online Participation 20 20 Online Participation Total 100 100 FG = (A+B) divided by 2 REQUIREMENTS 1. Submission of the assigned topicshared or reported with thefollowing the specific tasks to be done: A. Requirements: 1. HARDBOUND Report CONTAINS THE FF: 1.1 Research Output: 1.2 Your answers to outcome column: 1.3 Your analysis on the following songs: 11 Communication in theWorkplace LO11 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Why is it that communication is best considered as the heart of the organization? Group 10 12 Managing Occupational stress LO12 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Submit a 1-page reaction: How did you overcome stress?Work-related or family related one: Group 11 13 Organizational structure LO13 4 Participation (Group Discussions, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Recitation: This is based on the topic. Group 12 14 Organizational change and development LO14 3 Participation (FGD, Brainstorming, Individual & Group activity & reports), Quiz (Mentalworks), Outputs (Research & Projects), Group Dynamics Submit a 1-page reaction : Who kills change? Explain at least 5 out of the thirteen suspects. Group 14 15 Filipino values and temperament LO15 2 Reading Read 1 article about values and temperament: Submit your summary.
  • 6. 1.3.1 Dream It Possible, When You Believe by Mariah Carrey, 1.3.2 You by Basil Valdes, 1.3.3 Because of You, 1.3.4 One Friend, 1.3.5 Hero 1.3.6 We are the Champions, 1.3.7 Never Been to Me, 1.3.8 Your Analysis of theMovie “ Lean on Me” 2. Use Verdana, font 11, short coupon bond, double spacemargins: top 1.5, bottom1, left 1.5, and right 1. Do put page. Soft Bounded when submitted. 3. Submit theoutput on time. REFERENCES: 1. Daft,Richard L. (1997) Management; Fourth Edition. The Drylen Press:HardCourt Brace College Publishers. 2. Hoyle, John R.,at. Al (1998), Skills for Successful21st Century School Leaders:Standards for Peak Perfromaers,American Association of School Administrators, Arlington VA, USA 3. Lorenzana, Carlos C. (2003). Management: Theory and Practice,Revised Edition: Rex Printing Company, Inc. Quezon City Philippines 4. Martires, Conception R. (2006). Human Behavior in Organization. Third Edition. National Bookstore, Manila, Philippines. 5. Newstrom,John W. (2007). Organizational Behavior: Human Behavior at Work. Twelfth Edition, McGraw-Hill International Edition. 6. O’Donnell, Koonts, (1994). Principles of Management: An Analysis of Managerial Function, Fifth Edition, McGraw-Hill Book Company, New York, USA. 7. Payos,Ranulfo P. and Orlando S. Zorilla (2003). Personnel Management in the 21st Century. 7th Edition. Rex Bookstore, Manila, Philippines. 8. Schermerhoro, John Jr. and Davic S. Chappel. (2000). Introducing Management John Willey and Sons Inc. USA. 9. Thompson, John L. (1997). Lead with Vision: Manage the Strategic Challenge. First Edition. International Thompson Business Press,Boston, USA 10. Wright, Patrick M. and Raymond A. Noe (1995). Management of Organizations, Irwin-Times Mirror Higher Education Group, Inc. 11. Young, Trevor L. (1997). Educational Management Strategy Quality and Resources:Leading Projectivism Edited by Margaret Preedy,Ron Glatter and Rosalind Lavacic. Open University Press, Philadelphia. 12. Zulueta, Francisco M. and Greg Melchor Castro De Lara. (2002). Human Behavior in Organization, National Bookstore, Manila, Philippines. Additional Readings: 1. TĂĽrker, M. (2008). ORGANIZATIONAL CITIZENSHIP BEHAVIOUR ANDORGANIZATIONAL LEARNINGCLIMATE RELATIONSHIP. Lex Et Scientia, Xv(1) Retrieved from https://search.proquest.com/docview/2346448195?accountid=31613 2. Tufail, M. S., Muneer, S., & Manzoor, M. (2016). HOW ORGANIZATIONAL REWARDS AND ORGANIZATIONALJUSTICE AFFECT THE ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND COUNTERPRODUCTIVE WORK BEHAVIOR:ANALYSIS OF PAKISTANSERVICE INDUSTRIES. City University Research Journal, ,171-182. Retrieved from https://search.proquest.com/docview/2102334902?accountid=31613 3. Manuti, A.,& Giancaspro, M. L. (2019). People make the difference: An explorative study on the relationship between organizational practices, employees’ resources,and organizational behavior enhancing the psychology of sustainability and sustainable development. Sustainability, 11(5) doi:http://dx.doi.org/10.3390/su11051499
  • 7. 4. Yohana, C. (2017). The effect of leadership, organizational support and organizational citizenship behavior on service quality. Problems and Perspectives in Management, 15(2),197-203. doi:http://dx.doi.org/10.21511/ppm.15(2-1).2017.03 5. Maria Socorro Cristina, L. F. (2014). Leading and managing change in organizations: Focus, priorities, and tools of OD practitioners, leaders and managers: *Keyword branch*. ABAC ODI Journal Vision.Action.Outcome, 1(2) Retrieved from https://search.proquest.com/docview/2384089339?accountid=31613 6. Mondo, L., & Musungwini, S. (2019). Developing a change management model for managing information systems initiated organisational change: A case of the banking sector in zimbabwe. Journal of Systems Integration, 10(1),49-61. doi:http://dx.doi.org/10.20470/jsi.v10i1.362 7. Rahmat, N., Buntat, Y., & Ayub, A. R. (2015). Determination of constructs and dimensions of employability skills based work performance prediction: A triangular approach. International Journal of Economics and Financial Issues, 5 Retrieved from https://search.proquest.com/docview/1701253421?accountid=31613 Prepared By: DR. MARIO A. FETALVER, JR. Professor VI Dean, Graduate Studies