1. I have a successful trackrecord of Store Managementand salesexecutioninachievementof business
objectives thruBusinessAcumeninPeople,Controls,Standards,MerchandisingandOperational
Skills/Competenciesaswell asaSelf-starterthattakesthe Bull bythe Horns and getsitdone.Bothin
Corporate Ownand Co-op/Franchiseenvironments.
I’man accomplished/motivatedSalesandOperational resultsoriented,driven, honest,proactive and
innovative/forward/strategicthinkerRetail Managementprofessional.
In addition,aTrustedAdvisorthusinfluencingRetailerstostayrelevantina Co-openvironment. While
positionedtoachievegreatresults.
I am bilingual andbicultural inEnglishandSpanish.Idonotrequire HealthInsurance asthishas been
providedbymyWife’splace of employmentforthe past25+ (BaptistHospitals).
I am comfortable inthe factthat I am able to positivelyaddtoyouralreadyGREAT Organization.Leading
by sample andlove togetinvolved,Icall itShow andTell,notonly pointingoutwhatneedstobe done,
howeverable tophysicallyshowwhatandhow itneedsto getdone or shown.
Great results
 Motivated,drivenandengagedResultsorientedbyMaximizingSalesasyouleadbySample and
OWN yourTEAM….. EARN THE RESPECT.
o Keenandquickunderstandinganddealingwithbusinesssituations(BusinessAcumen)
inorder to meetall Goals/Objectives.
o Alwayslookingatopportunitiestoimprove throughoutthe entire process, BE
PROACTIVE, notonlylookto identifyopportunitieswhile atthe same time Coachothers
to findthese hiddenopportunities.
o Budget/Goal Setting,Managingandmeetingexpectedresults.
o Able toMulti-taskwithoutlosingfocusonthe overall Goal,superiorTime-management
inorder to accomplishall thatisnecessary.FosterTEAMWORK.
 Self-starter.
o MUST ALWAYS treatyour Jobor areas of responsibilityasif youwere the Business
Ownerthushave and follow aPlanof Action(BE PRO-ACTIVE)…..MUSThave a pulse on
the Team and itsdevelopment/retention,the Customer/Clientrelationship/satisfaction,
the financial side orrevenue generationportion,the Marketing/foot-trafficinitiatives,
the Control/ExpensesorSG&A/P&Landthe Community/Municipalityinvolvementin
orderto enhance the Brand andgain market-share.
 Hire the bestcandidate or fit.Non-negotiable.
o Alwaysrecruiting,offerbestavailableTraining,CoachingandDevelopmentthusretain.
o Continue toevaluate the Staff andManagementTeam.
o Grow and developaTEAMthusmaintainingaBENCH.

2.  HR/Employee relations. Non-negotiable.
o Lead,respectand treatall alike,FAIR.
o Match the competencies/talentwiththe taskathand as yousearch forthe right
candidate.TalentMUST fitthe task.
o Be proactive thushire before itbecomescritical.
o Team BuildingandDevelopingALLwithinthatTEAMto be GREAT at everyopportunity.
o Constantand Effective Communication,same message toALL.Inspire andMotivate ALL
withinthe TEAMto be the BEST as we follow the Companyguidance.
o Become a TrustedAdviserandleadbySample/Hands-on.
o Remove obstacles.
o Praise before Coaching.POP(positive/opportunity/positive).
o Look the part, followcode andcommonsense.Everyone onthe Field.
o Schedulesoutontime (2-weeksinadvance).
o Minimize the Employee TURN.
o SuccessionplanningwhileBuildingthe BenchbydevelopingeachAssociate.
o Empowerthose thathave showngreatresultsandLeadership.
o TEAM FIRST,all pullingtogetherasone TEAM tofulfill the Company’sMission.
o SAY THANK YOU and HAVE FUN at work.
 CustomerService/Interaction/Satisfaction/ResolutionChampion.Non-negotiable.
o Bestin Industry,meet/greetwithin60 to 90 seconds.
o ChampionClientExperience,Interaction,SatisfactionandResolution.
o Everyone’sresponsibility,interactanddevelopaCustomerfollowing.BuildFoot-traffic
at everyopportunity.YOUOWN THE CUSTOMER.
o Anythingshortof the bestinthe Industryisunacceptable,the single mostcontrollable
aspectof everyoperation.
o PersonallyCoachAssociatesoneveryVisit.LIVETHE CULTURE, leadingbysample.
 Revenue Growth.
o Keenandquickunderstandinganddealingwithbusinesssituations(BusinessAcumen).
BE A TEAM, ALL PULLING TOGETHER.
o Goal settingweekly/monthly/quarterlyfollow-ups.ACCOUNTABILITY.
o Target Sales Growth that exceeds company Goals/Budget by Improve Average
Transaction(ADT) by increasingUnits(UPT).KPIsingeneral aswell asFlow/Adjacencies.
o Increase foottrafficwiththe additionof local grass-rootsmarketingprograms.
o A comprehensive B2Bpresence inthe market,identifyaStore level B2BChampionas
well asweeklyBusinessesvisitswithinthe surroundingmarket.Promote the Store,
o ProfitattainmentbydrivingbusinessinitiativesandimprovingMarginsandTurns.
o P&L integrity,championandin-depthunderstanding of all Financial/Operating data.
o Associatesknowledge andInteraction,trainandcoachInfluencingTechnics.
o Publiclycelebrate GREATresultsthusfosteraresultsorientedculture.
o Coach underperformers,be proactiveatspottingtrendsbefore theybecome aproblem.

3.  Labor Control.Non-negotiable.
o Regardlessof the Allocationmethod,COSwherebyRevenue setsthe hoursorPre-
determinedLaborAllocation,those dollarassetsare tobe protectedunlessotherwise
agreedonbefore exceedingallocation.
o Thisis a controllable expense,apractical and reasonable schedulewilladdtothe overall
productivityof the Store/District/Region/Organization.
 InventoryControl/AssetProtection.Non-negotiable.
o Be proactive,knowyourTeam, observe andCoachat everyopportunity.Ownit.
o AssetProtectionandsafe guardingCompanyassetsiseveryAssociate responsibility.
o Merchandise placementinrelationtothe Store’sentrance.
o TimelyAuditsand/orCyclical CountsthusProactiveinachievingresults.
o Freighthandling,keyscontrol,surveillanceSystemmonitoring.
 Control SG&A/Cash/LaborExpense Control.Non-negotiable.
o Control yourSG&A (SELING,GENERAL & ADMINISTRATIVEEXPENSES).
o (Major non-productioncostinyourIncome Statement).
o MUST be Organized,Logical andEffective atsafe guardingall assets.
o KnowyourP&L, exceptionalOperational Standards.
 AssortmentAllocations/InventoryLevel/Mix.Non-negotiable.
o From Soft-line toHard-line includingGroceriesandHouseholdCleaners.
o No emptyshelves,fightforthe necessaryLevels….Maximize Revenue.
 Exceptional look/feel StoresasperCompanyguidance andstandards.Non-negotiable.
o Exceptional Visual Standards,follow guidance.
o Bestin the Industry,applythe 20/30 secondfrontentrance test/execution.Capture the
Customersattentionandbuildfoot-traffic.
o Merchandisingisanart, ALL fixturesshouldtellastory.
o AttentiontoDetail,includingthe 15 secondfrontwindowspresentation.We have 15 to
20 secondsto impressandinvite Customersastheywalkbyour Stores.
 Store Visits.
o Have visitpreparedaheadof time withall of the financial informationaswell aslast’
o EveryVisitisa Coachingopportunity,findthe goodandpraise aswell asthe not sogood
and Coach.POP(Positive-Opportunity-Positive).
o Regardlessof the dayof the week,physical locationvisitsare aMUST, no otherwayto
observe,coach,interactwithStaff andClientsandimplementnecessaryadjustments.
Continue tosystematicallyblanketthe areabyvisitingareaBusinesstopromote our
services/productwhile invitingthemtosee forthemselves.
o Involve Store onall walkthru,developtheirattentiontodetail andkeeneye fordetails.
 Budgeting,settingupfollowingyear’sBudgets.Non-negotiable.
o Create weeklySalesGoalsaswell asYear’sBudget,challenge the Teamstoexceed.
o Reviewatrequires intervals,praise those achievingthe GoalsandCoach those thatare
not.Be pro-active,identifytrendsearly.

4.  Marketing.
o ImplementingaGrassroots/Home-grownlocal marketingprogramwherebyeachStore
has an engaginganddetailedgame-plantoattract additional foot-trafficintothe Stores.
o Walkthe hostStore and/or Centerwithaprofessionallygeneratedofferonhand,this
can be accomplishedbyamemberof the Teamor Staff or an additional hiredwitha
base salaryplusincentive onactual Clientsbroughtintothe Office.
o Additionally,pool local StorestogetherforaDirect Home Mailer,attendandinvite local
Groups/Churches/neighborhoodevents,institute aClientReferral Program, Bounce
Back Couponsredeemable followingyear.
o AttainMembershipon all Local Chambersof Commerce andBusinessgroupsof all types
thusattendALL Networkingopportunities(English&Spanish),acomprehensiveLocal
BusinessMarketingprogram(phone &personal visits) wherebypotential Businessesare
invitedintoourStorestosee and experiencewhatwe dofirsthandor entertainedonan
outside setting.UtilizingstablishmediaconnectionswherebyIcanattainwouldbe
Clientsand/ortrade ourservicesforAir-time.Participate inlocal Trade Shows
 Representthe Brand/ PublicSpeaking….NODEVIATIONS,non-negotiable.
o Be an Ambassadorforthe Brand and marketthe Brand.BE PROUD.
o Whetheronworkinghoursor not,ALWAYS representthe Brand.
RaulMayorquin
Email- rmayo0824@gmail.com
Cell- 786-661-5178
CommitmentandDedication